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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Paramount 4K UHD Titles - No UHD UV Licenses Issued - G.I. Joe, TMNT, & Star Trek

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  • FabianR
    replied
    Here's an update...

    G.I. Joe: Rise of Cobra and G.I. Joe: Retaliation, and Tucker: A Man and His Dream

    We have forwarded this issue to the concerned team and we are awaiting an update on this. We will get back to you once we receive an update.
    Funny thing about Tucker, they initially replied that Tucker wasn't a Paramount release and thus, not their problem. So, I sent them a screen shot from the IMDB of Paramount being the company that released the film in the U.S. I got a response back that it was being forwarded.

    Star Trek Beyond - they asked for a picture of the front/back of the disc's packaging and insert. But since this was a digital purchase on VUDU, I sent them a screen shot of the movie showing I own UHD, the account History showing that I purchased it in UHD from VUDU, and my account information showing my e-mail address.

    Oh and FWIW..., the FandangoNOW issue was resolved. After sending Paramount a picture of my physical disc, they gave me a new code for Transformers: Age of Extinction which I redeemed in FandangoNOW directly to avoid any further porting issues.

    Leave a comment:


  • Bizzy
    replied
    Originally posted by B2Net View Post

    And no matter if or how you ask, FN will not contact or work with Paramount to get a UV license nor will Paramount contact or work with FN on this title. I've tried and each blames the other and or tells me to watch it on VUDU.
    FN is the worst when it comes to fixing issues. It's a shame they get the UHD titles before Vudu.

    Leave a comment:


  • Bizzy
    replied
    Originally posted by Pepper View Post
    I have sent an email today regarding my copy of Star Trek Beyond 4KUHD disc which originally redeemed as HD.
    Thank you

    Leave a comment:


  • Pepper
    replied
    Originally posted by Bizzy View Post
    If everyone with these same issues can email their support reporting them so they address it so it finally gets fixed after being an issue for the longest time. Their support email is ParamountSupport@digitalcopysupport.com
    I have sent an email today regarding my copy of Star Trek Beyond 4KUHD disc which originally redeemed as HD.

    Leave a comment:


  • RogerJ
    replied
    For Paramount titles I have lots of the same ones listed as you but here's my whole list. I might have missed one or two but I think these are all of them A-Z...

    Baywatch (2017) (Extended Cut)
    -Purchase doesn't give UV in any quality. (Not UV at Vudu.) The Theatrical version works for 4K UV.
    -Code from the Extended 4K Blu-ray redeems the Theatrical version but works for 4K UV.

    Book Club (2018)
    -4K Purchase gives HD UV.

    G.I. Joe: Retaliation (2013)
    -4K Purchase gives HD UV.

    G.I. Joe: The Rise of Cobra (2009)
    -4K Purchase gives HD UV.

    It's a Wonderful Life (1946)
    -4K Purchase gives HD UV.

    Office Christmas Party (2016) (Theatrical)
    -4K Purchase gives HD UV.

    Star Trek (2009)
    -4K Purchase gives HD UV. (Not 4K on Vudu yet.)
    -Code from the 4K Blu-ray redeems HD UV. (Not 4K on Vudu yet.)

    Star Trek: Beyond (2016)
    -4K Purchase gives HD UV.
    -Code from the 4K Blu-ray redeems HD UV.

    Star Trek Into Darkness (2013)
    -4K Purchase gives HD UV. (Not 4K on Vudu yet.)
    -Code from the 4K Blu-ray redeems HD UV. (Not 4K on Vudu yet.)

    Teenage Mutant Ninja Turtles (2014)
    -4K Purchase gives HD UV.

    Teenage Mutant Ninja Turtles: Out of the Shadows (2016)
    -4K Purchase gives HD UV.
    -Code from the 4K Blu-ray redeems HD UV.

    War of the Worlds (1953)
    -4K Purchase gives HD UV.

    Leave a comment:


  • gamescan
    replied
    Originally posted by B2Net View Post

    And no matter if or how you ask, FN will not contact or work with Paramount to get a UV license nor will Paramount contact or work with FN on this title. I've tried and each blames the other and or tells me to watch it on VUDU.
    That sounds about right. It does show up in your UV library (which Fandango does a crap job of sorting), but it's not playable.

    Leave a comment:


  • B2Net
    replied
    Originally posted by sankoni View Post

    Actually FandangoNow doesn't have Transformers: Age of Extinction linked to UV at all.
    And no matter if or how you ask, FN will not contact or work with Paramount to get a UV license nor will Paramount contact or work with FN on this title. I've tried and each blames the other and or tells me to watch it on VUDU.

    Leave a comment:


  • sankoni
    replied
    Originally posted by gamescan View Post

    This is a FandangoNOW issue. They use a different ALID for this movie for some reason. Vudu uses the same ALID as Paramount.
    Actually FandangoNow doesn't have Transformers: Age of Extinction linked to UV at all.

    Leave a comment:


  • gamescan
    replied
    Originally posted by FabianR View Post
    Oh, I almost forgot, for some odd reason, all of my 4K UHD Transformers, EXCEPT for Age of Extinction, transferred fine from VUDU to FandangoNOW. FandangoNOW only gives me the option to purchase it. But they all show up fine in UV.
    This is a FandangoNOW issue. They use a different ALID for this movie for some reason. Vudu uses the same ALID as Paramount.

    Leave a comment:


  • Bizzy
    replied
    FelipeF is there anyway you can push on Paramount to fix these please (no UHD UV rights on both Vudu & FandangoNOW). I know before in the past they told you no my UV rights on UHD titles after the newest Mission Impossible movie, but these were released way before then and were UHD on Vudu for over a year before that issue with MI.

    TEENAGE MUTANT NINJA TURTLES (2014)
    TEENAGE MUTANT NINJA TURTLES OUT OF THE SHADOWS (2016)
    G.I. JOE: RETALIATION (2013)
    G.I. JOE: THE RISE OF COBRA (2009)
    STAR TREK BEYOND (2016)

    & if you can request for these to be added to Vudu, since other retailers do have them. Working with the UV UHD being issued if possible:
    STAR TREK (2009) (NOT UHD ON VUDU YET) is delivering UV HD from UHD purchase - digital code redeems HD from 4K UHD Blu-Ray - code redeems HD from 4K UHD Blu-Ray
    STAR TREK INTO THE DARKNESS (2013) (NOT UHD ON VUDU YET) is delivering UV HD from UHD purchase - digital code redeems HD from 4K UHD Blu-Ray - code redeems HD from 4K UHD Blu-Ray

    Leave a comment:


  • Bizzy
    replied
    Lets just stick with paramount titles for now for this thread. Since I am asking people to email paramount to get this fixed.

    Leave a comment:


  • FabianR
    replied
    Oh, I almost forgot, for some odd reason, all of my 4K UHD Transformers, EXCEPT for Age of Extinction, transferred fine from VUDU to FandangoNOW. FandangoNOW only gives me the option to purchase it. But they all show up fine in UV.

    Leave a comment:


  • FabianR
    replied
    dunnvudu Copy that, thanks!

    Leave a comment:


  • dunnvudu
    replied
    Originally posted by FabianR View Post
    FWIW, I found 4 more to add to the list...

    Tucker: The Man and His Dream
    Paramount
    4K VUDU / UV HD

    The Fast and the Furious
    Universal
    4K VUDU / not transferred to UV

    Life of Pi
    FOX
    4K VUDU / not transferred to UV

    The Wolverine
    FOX
    4K VUDU / not transfered to UV
    Universal and Fox no longer support or provide UV. Those can be removed.

    Leave a comment:


  • FabianR
    replied
    FWIW, I found 4 more to add to the list...

    Tucker: The Man and His Dream
    Paramount
    4K VUDU / UV HD

    The Fast and the Furious
    Universal
    4K VUDU / not transferred to UV

    Life of Pi
    FOX
    4K VUDU / not transferred to UV

    The Wolverine
    FOX
    4K VUDU / not transfered to UV

    Leave a comment:

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