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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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A-X-L Blu-ray with InstaWatch Sticker Is Not Working for InstaWatch

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    #1

    A-X-L Blu-ray with InstaWatch Sticker Is Not Working for InstaWatch

    The Blu-ray for A-X-L has an InstaWatch sticker but it isn't working yet. Can someone please get this fixed? Thank you.
    Tags: None
    #2
    We are working with the studio to get this resolved.

    Comment

      #3
      Thank you very much FelipeF .

      Comment

        #4
        Just heard back from the studio, this title is not to be InstaWatch eligible unfortunately.

        Comment

          #5
          How is that even possible? There is clearly an InstaWatch sticker on the Blu-ray package. I consider myself a reasonable person, generally slow to frustrate. But these are the sorts of things that drive me crazy. And there's a lot to drive me crazy almost every day.

          I see false advertising in digital more and more all the time and it's maddening. How is this allowed to run so rampant? Vudu blames the studios, studios blame retailers. Either Walmart or Vudu screwed up on this one and jumped the gun on offering IW, or the studio backed out of a deal. Either way, someone is liable for the offer. Whatever the case, it's seriously not ok. At all.

          I understand mistakes happen, but someone has to answer for them. And when it affects customers who are not getting what they paid for, these things must be properly fixed. There is an entire legal system in place for this very thing. Some respect for those legal ethics is all we ask.

          Comment

            #6
            If you have purchased this title at Walmart, please create a ticket with customer care so we can resolve this issue for you.

            Comment

              #7
              Confirmed, this title had the Instawatch title on it, so I thought it would provide a copy but it didn't. This is more frustrating than the time that the dvd for Robert the Doll did not give an instawatch digital copy, despite the prominently placed Instawatch sticker on the front.

              Comment

                #8
                I had purchased one from the store as well with the sticker. Not cool, I'll be returning mine.

                Comment

                  #9
                  FelipeF, can i make a suggestion? Can you work with your superiors to add more transparency to movies that are indeed Instawatch eligible? Walmart owns Vudu, and Vudu owns the relationship with the studios, so as far as we the digital consumer are all concerned, Vudu is responsible for following through on delivering upon customer expectations that are set by all three parties. It would be amazing if Instawatch was not such a roll of the dice. Post a running list of eligible titles similar to the D2D page in Vudu and then honor it, regardless of what occurs at Walmart or with Studios. Transparency and then owning up when issues occur will save you a lot of headaches and make digital collectors feel valued vs constantly feeling disregarded/ripped off...

                  Comment

                    #10
                    Originally posted by slaamymiami View Post
                    FelipeF, can i make a suggestion? Can you work with your superiors to add more transparency to movies that are indeed Instawatch eligible? Walmart owns Vudu, and Vudu owns the relationship with the studios, so as far as we the digital consumer are all concerned, Vudu is responsible for following through on delivering upon customer expectations that are set by all three parties. It would be amazing if Instawatch was not such a roll of the dice. Post a running list of eligible titles similar to the D2D page in Vudu and then honor it, regardless of what occurs at Walmart or with Studios. Transparency and then owning up when issues occur will save you a lot of headaches and make digital collectors feel valued vs constantly feeling disregarded/ripped off...
                    x1000

                    This is a Walmart/Vudu program, so if there is a problem/issue, Walmart/Vudu should stand behind it.

                    Comment

                      #11
                      Originally posted by FelipeF View Post
                      If you have purchased this title at Walmart, please create a ticket with customer care so we can resolve this issue for you.
                      Thank you FelipeF. I prefer when things just work as advertised but I will reluctantly open a support ticket. I hate doing this though. Unfortunately, without many exceptions support is usually an unreasonably slow nightmare with usually no resolution at all.

                      Comment

                        #12
                        Somewhere along the manufacturing process, the distributor mistakenly placed the InstaWatch sticker on the DVDs. In addition, the studio does not have the digital rights to offer this title for InstaWatch either.

                        Comment

                          #13
                          Originally posted by Bl8ke View Post
                          Confirmed, this title had the Instawatch title on it, so I thought it would provide a copy but it didn't. This is more frustrating than the time that the dvd for Robert the Doll did not give an instawatch digital copy, despite the prominently placed Instawatch sticker on the front.
                          Still drives me crazy that I never got the Robert the Doll InstaWatch from my in-store purchase.

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