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"Wild Bunch" repeatedly re-inserting itself in my account

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  • quackman
    replied
    It's the Wild Bunch from Hell! lol

    Leave a comment:


  • Gnatevil
    replied
    I've noticed that between each addition of a movie, The Wild Bunch would appear in my balance and jump to the front of the list of recently added movies. I just added 5 movies via MA and between each code redemption, The Wild Bunch jumped in to join the party.

    Leave a comment:


  • mrewster
    replied
    Now it's the studio's fault, hard to tell with this guy's English.
    WB10.JPG

    Leave a comment:


  • dabigdawg
    replied
    FelipeF Any news on this I have filed an MA ticket and they are saying it is not an MA issue:

    reply from them:

    ​​​​​​I'm not sure why VUDU would say it's coming from us; I just checked your account and it is coming from VUDU.

    Movies would only come from us if we added them to your account for a promotion we were having, and we have never had a promotion that included The Wild Bunch.

    If you need this movie deleted, VUDU will need to delete it for you, as we do not have the authorization to delete movies that are coming from other retailers.

    Let us know if we can assist you with anything else.

    Kindly,


    Please advise us on this as my OCD is going bonkers

    Leave a comment:


  • larrs
    replied
    Glad someone linked my other post. As someone said, my slight OCD is killing me and I just realized from this thread that I, too purchased this from Vudu (Director's Cut) in HDX. That one is still ordered properly in my list.

    Leave a comment:


  • B2Net
    replied
    Originally posted by mrewster View Post
    It's doing the same thing to everyone with this issue.

    3 weeks now Vudu, and more than 40 entries in my Balance & History...PLEASE FIX!

    WB.JPG
    I didn't realize it was also showing up in content and balance history.

    Leave a comment:


  • mrewster
    replied
    Originally posted by B2Net View Post
    Another user has not only this issue but also this title is showing up in their content list as if recently purchased.

    https://forum.vudu.com/forum/technic...-my-owned-list
    It's doing the same thing to everyone with this issue.

    3 weeks now Vudu, and more than 40 entries in my Balance & History...PLEASE FIX!

    WB.JPG

    Leave a comment:


  • B2Net
    replied
    Another user has not only this issue but also this title is showing up in their content list as if recently purchased.

    https://forum.vudu.com/forum/technic...-my-owned-list

    Leave a comment:


  • quackman
    replied
    Originally posted by RTF2451 View Post
    Everytime I go to Vudu and The Wild Bunch is atop my recent purchases, I die a little inside. The fact this problem has been going on for 3 weeks is incomprehensible. I had major surgery 3 weeks ago. I have recovered and healed...yet nobody at Vudu or MA can figure out how to make The Wild Bunch stop appearing on my account in that same timeframe. Can you hire me at Vudu for 2 days so I can fix this problem and then I will quit?
    This makes me both laugh and cry!!!

    Leave a comment:


  • rdawg
    replied
    e
    Originally posted by RTF2451 View Post
    Everytime I go to Vudu and The Wild Bunch is atop my recent purchases, I die a little inside. The fact this problem has been going on for 3 weeks is incomprehensible. I had major surgery 3 weeks ago. I have recovered and healed...yet nobody at Vudu or MA can figure out how to make The Wild Bunch stop appearing on my account in that same timeframe. Can you hire me at Vudu for 2 days so I can fix this problem and then I will quit?
    Give them your surgeons phone number, he fixed you...maybe he can fix this ongoing issue.

    Leave a comment:


  • RTF2451
    replied
    Everytime I go to Vudu and The Wild Bunch is atop my recent purchases, I die a little inside. The fact this problem has been going on for 3 weeks is incomprehensible. I had major surgery 3 weeks ago. I have recovered and healed...yet nobody at Vudu or MA can figure out how to make The Wild Bunch stop appearing on my account in that same timeframe. Can you hire me at Vudu for 2 days so I can fix this problem and then I will quit?

    Leave a comment:


  • Fofer
    replied
    Come on. Seriously? This has got to get fixed already. Even if it means completely removing Wild Bunch from my VUDU and Movies Anywhere libraries, I'd be fine with that! I will never again watch this film.

    I just don't want to see it constantly at the front of my "recently purchased" list.

    It appears that's not an option though, we're forced to keep the title. So it's on VUDU to code some workaround to fix this. Or take it up with Movies Anywhere. But having us, the customers, bounce back and forth between both finger-pointing companies is beyond absurd.

    Leave a comment:


  • mrewster
    replied
    Originally posted by Scrapluv View Post

    mrewster Check your MA transaction history. Did the theatrical version of the Wild Bunch import from VUDU on the same day you purchased the director's cut from VUDU?
    No. I've had the DC for years.

    Vudu please fix this.

    Leave a comment:


  • Scrapluv
    replied
    Originally posted by mrewster View Post
    FelipeF What is being done to fix this???
    I just spent an hour on the phone with "Skyler" in CS. She removed the theatrical SD version from my library. It stayed gone for about an hour, and now it's back again.
    I FINALLY got a response from Web CS. This is what they had to say (big surprise)


    WILD BUNCH.JPG
    mrewster Check your MA transaction history. Did the theatrical version of the Wild Bunch import from VUDU on the same day you purchased the director's cut from VUDU?

    Leave a comment:


  • mrewster
    replied
    FelipeF What is being done to fix this???
    I just spent an hour on the phone with "Skyler" in CS. She removed the theatrical SD version from my library. It stayed gone for about an hour, and now it's back again.
    I FINALLY got a response from Web CS. This is what they had to say (big surprise)


    WILD BUNCH.JPG

    Leave a comment:

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