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"Wild Bunch" repeatedly re-inserting itself in my account

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    #31
    Originally posted by dabigdawg View Post
    same here anytime I add something it seems to reinsert this right afterward quite annoying
    Yup, me too. There are now 18 entries of this in my History.

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      #32
      After talking to Vudu CS and Movies Anywhere CS it has been determined that Vudu/UV is exporting out the Directors cut of Wild Bunch to Movies Anywhere and Movies anywhere is attempting to export out the Regular version back to Vudu and it is failing so it keeps reinserting.

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        #33
        Originally posted by danglin709 View Post
        After talking to Vudu CS and Movies Anywhere CS it has been determined that Vudu/UV is exporting out the Directors cut of Wild Bunch to Movies Anywhere and Movies anywhere is attempting to export out the Regular version back to Vudu and it is failing so it keeps reinserting.
        Yeah, I have been in conversation wit MA as well. Above has been established.

        The question remains is anything being done by either service to correct it?

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          #34
          Originally posted by mrewster View Post

          Yeah, I have been in conversation wit MA as well. Above has been established.

          The question remains is anything being done by either service to correct it?
          Vudu escalated my complaint to 2nd level. and they have now reached out to me and said they are working on it

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            #35
            It's happening to me too. About 2-3 times a day since January 22nd.

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              #36
              yup hope fixed soon still occurring as of today 1/29

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                #37
                7 days & no progress on this? Come on.

                Wild Bunch4.JPG

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                  #38
                  Happening to me too.

                  I also had a very similar problem recently with "Step Brothers (Theatrical)." I own it in UHD on MA, but VUDU only had it in HDX. It kept reappearing at the top of my collection, again and again, for close to 2 months. By the end, it had appeared in my transaction history over a hundred times. The problem didn't resolve itself until VUDU recently added the UHD version of the theatrical cut. I have no clue why this was only happening with "Step Brothers (Theatrical)," since I own dozens of other movies that are UHD on MA, but only HDX on VUDU, and it wasn't happening with any of them.

                  I would guess something similar is happening with this cut of "The Wild Bunch." MA is exporting it as HD, but VUDU only has it in SD, which is causing problems. Again, no clue why this problem is exclusive to these titles, when there so many movies that VUDU only has the lower resolution files.

                  I'll also add that this isn't the first time this cut of "The Wild Bunch" randomly appeared in my account. It first appeared shortly after MA launched. I didn't think anything of it, because there were a few titles I owned that had additional cuts appear in my VUDU account after I linked to MA. However, this one disappeared after a few days. To date, it's the only film I've ever had appear in my account, only to be subsequently removed. I hope it stays for good this time, but I would prepare yourselves to lose it entirely.

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                    #39
                    So, Vudu, it seems that the simple fix is to get this version of The Wild Bunch in HD.

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                      #40
                      Hi. How do i remove Wild Bunch SD from my library? I really just want it to go away. It has been added well over 20 times and is beyond annoying to see it at the top of the list at all times. Thanks

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                        #41
                        Same problem here.

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                          #42
                          FelipeF Is there any word on this?
                          I have now submitted a formal ticket to Vudu CS, as well as Movies Anywhere (although they are not much help, they are telling me it is on Vudu)

                          Wild Bunch5.JPG


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                            #43
                            This is a complicated issue but we are on it. I'm guessing this will be fixed sometime soon.

                            Comment


                              #44
                              Just reporting that this happening to me, too. The weird thing is that the SD version seems to be a PAL-NTSC conversion of the Director's Cut, which would explain the running time difference. (It's also in the correct 2.35:1 ratio, while the regular HD "Director's Cut" is cropped to 1.78:1.)

                              I'm pretty sure the current "Director's Cut" is the only version of this film in circulation right now, so I'm not sure why there even is a separate entry for it in the system.

                              But thank you for continuing to look into it.

                              Comment


                                #45
                                Me Too, I have so many iterations of it posting to my account history that it takes up pages at this point.....please, oh please get this fixed, please, I am begging you. I too have called and was told it was an MA issue, but calling them sadly not the answer....'nough said on that subject. Anything that you can do FilipeF is so appreciated....

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