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"Wild Bunch" repeatedly re-inserting itself in my account

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  • slaamymiami
    replied
    Hi. How do i remove Wild Bunch SD from my library? I really just want it to go away. It has been added well over 20 times and is beyond annoying to see it at the top of the list at all times. Thanks

    Leave a comment:


  • quackman
    replied
    So, Vudu, it seems that the simple fix is to get this version of The Wild Bunch in HD.

    Leave a comment:


  • TelevisionMan
    replied
    Happening to me too.

    I also had a very similar problem recently with "Step Brothers (Theatrical)." I own it in UHD on MA, but VUDU only had it in HDX. It kept reappearing at the top of my collection, again and again, for close to 2 months. By the end, it had appeared in my transaction history over a hundred times. The problem didn't resolve itself until VUDU recently added the UHD version of the theatrical cut. I have no clue why this was only happening with "Step Brothers (Theatrical)," since I own dozens of other movies that are UHD on MA, but only HDX on VUDU, and it wasn't happening with any of them.

    I would guess something similar is happening with this cut of "The Wild Bunch." MA is exporting it as HD, but VUDU only has it in SD, which is causing problems. Again, no clue why this problem is exclusive to these titles, when there so many movies that VUDU only has the lower resolution files.

    I'll also add that this isn't the first time this cut of "The Wild Bunch" randomly appeared in my account. It first appeared shortly after MA launched. I didn't think anything of it, because there were a few titles I owned that had additional cuts appear in my VUDU account after I linked to MA. However, this one disappeared after a few days. To date, it's the only film I've ever had appear in my account, only to be subsequently removed. I hope it stays for good this time, but I would prepare yourselves to lose it entirely.

    Leave a comment:


  • mrewster
    replied
    7 days & no progress on this? Come on.

    Wild Bunch4.JPG

    Leave a comment:


  • dabigdawg
    replied
    yup hope fixed soon still occurring as of today 1/29

    Leave a comment:


  • tbdave
    replied
    It's happening to me too. About 2-3 times a day since January 22nd.

    Leave a comment:


  • danglin709
    replied
    Originally posted by mrewster View Post

    Yeah, I have been in conversation wit MA as well. Above has been established.

    The question remains is anything being done by either service to correct it?
    Vudu escalated my complaint to 2nd level. and they have now reached out to me and said they are working on it

    Leave a comment:


  • mrewster
    replied
    Originally posted by danglin709 View Post
    After talking to Vudu CS and Movies Anywhere CS it has been determined that Vudu/UV is exporting out the Directors cut of Wild Bunch to Movies Anywhere and Movies anywhere is attempting to export out the Regular version back to Vudu and it is failing so it keeps reinserting.
    Yeah, I have been in conversation wit MA as well. Above has been established.

    The question remains is anything being done by either service to correct it?

    Leave a comment:


  • danglin709
    replied
    After talking to Vudu CS and Movies Anywhere CS it has been determined that Vudu/UV is exporting out the Directors cut of Wild Bunch to Movies Anywhere and Movies anywhere is attempting to export out the Regular version back to Vudu and it is failing so it keeps reinserting.

    Leave a comment:


  • mrewster
    replied
    Originally posted by dabigdawg View Post
    same here anytime I add something it seems to reinsert this right afterward quite annoying
    Yup, me too. There are now 18 entries of this in my History.

    Leave a comment:


  • dabigdawg
    replied
    Still, an issue bought a new one of VUDU sale and then right away Wild Bunch came back and added itself another 3 times

    Leave a comment:


  • hgray322
    replied
    I'm having the same thing. It's getting irritating. Fix it Please!

    Leave a comment:


  • diamond204
    replied
    Its still happening as of today

    Leave a comment:


  • B2Net
    replied
    Originally posted by mrewster View Post
    Another issue that I believe might be related:

    My copy of "Trouble With The Curve" is now SD. I previously owned it in HDX.

    Movies Anywhere shows SD as well...

    This is getting ridiculous.
    This prompted me to look at Trouble with a Curve which I own in HDX. It still shows I own HDX but it now has a button to Resume watching it. The bizarre thing is we've never watched our digital copy of that film.

    Leave a comment:


  • mrewster
    replied
    Another issue that I believe might be related:

    My copy of "Trouble With The Curve" is now SD. I previously owned it in HDX.

    Movies Anywhere shows SD as well...

    EDIT: This was fixed.

    Leave a comment:

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