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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Spreadsheet - Known VUDU UV Issues That Need Addressing

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  • no cable
    replied
    Originally posted by Navigator View Post

    No. No one does. It is not available in UHD at all. So owning it in UHD on Movies Anywhere will not matter if Vudu does not even have a UHD encode for it. IF Vudu ever gets it in UHD, your copy will automatically upgrade.
    Thanks Navigator. After reading your response, I logged out of my Vudu account to see if Vudu sold the the movie in UHD, and Vudu does not offer The Professional for sale in UHD.

    Leave a comment:


  • Navigator
    replied
    Originally posted by no cable View Post
    So does anyone have The Professional in UHD on VUDU ???
    No. No one does. It is not available in UHD at all. So owning it in UHD on Movies Anywhere will not matter if Vudu does not even have a UHD encode for it. IF Vudu ever gets it in UHD, your copy will automatically upgrade.

    Leave a comment:


  • no cable
    replied
    Originally posted by bestquality View Post
    If MA shows that you own the 4K versions, you might need to disconnect and reconnect the link between MA and Vudu. You can do this from the Manage Retailers section of MA or Settings from the Vudu website. Give it at least 15 minutes between disconnecting and reconnecting.
    I disconnected the link and then reconnected it. It's been about a 1 1/2 hours and I checked, but I still show The Professional as owning it only up to HDX in VUDU.

    So does anyone have The Professional in UHD on VUDU ???

    Leave a comment:


  • RTF2451
    replied
    I just checked my VUDU movies, and it shows "The Professional " and "The Professional (Extended)" and "You own HDX". So no UHD for me on this.

    The Professional is not available in UHD on Vudu. When it is available in UHD it will upgrade for you

    Leave a comment:


  • no cable
    replied
    Originally posted by bestquality View Post
    What client are you using? The website and Roku clients show HDR or Dolby Vision as applicable. The website shows it at the bottom of the page.

    If MA shows that you own the 4K versions, you might need to disconnect and reconnect the link between MA and Vudu. You can do this from the Manage Retailers section of MA or Settings from the Vudu website. Give it at least 15 minutes between disconnecting and reconnecting.
    Thanks,
    I see now where VUDU is listing that information. I had just never scrolled all the way down there, past the Reviews and You May Also Like, to see that!

    Leave a comment:


  • bestquality
    replied
    What client are you using? The website and Roku clients show HDR or Dolby Vision as applicable. The website shows it at the bottom of the page.

    If MA shows that you own the 4K versions, you might need to disconnect and reconnect the link between MA and Vudu. You can do this from the Manage Retailers section of MA or Settings from the Vudu website. Give it at least 15 minutes between disconnecting and reconnecting.

    Leave a comment:


  • no cable
    replied
    Originally posted by B2Net View Post

    Did you mean via UV? Because Sony has never been directly linked to MA. Or do you have it in MA due to redeeming your code via MA? You can look at your MA transaction history and it will show from which provider (MA included) insert a movie into your MA.
    ------------------------------------------------------

    I know this goes back to an old post, but the situation is unresolved for me.

    I checked my MA Transaction History, and it shows "The Professional" and "The Professional (Extended Cut)" redeemed through "Movies Anywhere 4K" on 4/23/2019.

    I just checked my VUDU movies, and it shows "The Professional " and "The Professional (Extended)" and "You own HDX". So no UHD for me on this film in VUDU. So what gives??

    ------------------------------------------------------

    As a side note, I've noticed that MA will tell you if a UHD movie is in HDR or Dolby Vision, but VUDU does not list that information. The Professional is not in HDR, but other films, like BR 2049 and A Few Good Men are in HDR.

    Leave a comment:


  • diamond204
    replied
    Originally posted by Bo Gustafson View Post
    Hellboy II: The Golden Army (2008) has been fixed (4K UHD added)
    Any fix after UV is closed will not matter anymore...unless Vudu has kept the UV data and will honor it.

    Leave a comment:


  • Bo Gustafson
    replied
    Hellboy II: The Golden Army (2008) has been fixed (4K UHD added)

    Leave a comment:


  • qazzaq
    replied
    Dear vudu,

    Is there any official word you can pass on regarding all the remaining issues?

    - UVVU says to contact the studios regarding issues.

    - The studios all say to contact vudu. Yes, each and every studio has said to direct ALL inquiries to vudu for help. I've tried for months, often going back and forth and back and forth and back and forth and back and forth with the studios tech support. Clearly I am never getting past the tier one people who obviously have no control over content distribution to retailers, but there seems to be no way to contact the "right people" at the studios.

    - vudu of course only has what the studios send.

    So this basically leaves a sad circle with each company telling consumers to look for help from another company.

    Is there any plan to somehow "preserve" the owned definition that exists in our UV libraries? Of course that won't help for titles that do not port in at all and are not UV enabled.

    Still can't believe some of these titles are languishing as SD on vudu.

    I bought Police Academy 4 in HD almost 6 years ago and vudu still can't get an HD copy from Warner Brothers!

    Thank you for any insight that can be provided.

    Leave a comment:


  • Savio
    replied
    Let's hope that happens! Though, for me, my main concern was getting the UV titles so that they port to my shared libraries so my family still has access to them after UV shut down.

    Leave a comment:


  • Rex Strother
    replied
    To be fair - VUDU (and other providers) are still connected/linked to MYUV. While no new UV rights are going to export from VUDU, they can fix existing ALID and or add missing ALID so that movies in MYUV continue to port into VUDU properly.

    Leave a comment:


  • rdawg
    replied
    Originally posted by vanton619 View Post
    If you cannot fix these issues today, can you at least make a notification on people's accounts so that they don't lose rights to movies they already purchased? Can you make a note that the user owns the title in UHD so they get UHD rights on Vudu when they are added?
    Not going to happen...there was not rush to address these issues in the pass 6 months before the deadline, stick a fork in it. What you have in quality today, is what you'll have tomorrow. SMH...Disappointing to say the lease.

    Leave a comment:


  • sankoni
    replied
    It's the final countdown!

    Leave a comment:


  • skitch23
    replied
    Can you please please please add Ex Machina UHD.

    Leave a comment:

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