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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Spreadsheet - Known VUDU UV Issues That Need Addressing

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  • AZHemi
    replied
    Originally posted by PlanetMC View Post

    It might take 24-48hrs to show up in myuv. Things have slowed down in regards to UV porting.
    2/6/2019 Own Another Cinderella Story [HDX]
    Still has not ported to myUV.com or Vudu subs.

    Leave a comment:


  • Bizzy
    replied
    Originally posted by Kappa123 View Post

    That is not true, licenses can be revoked at any time. You don't actually own anything tangible or get access to these movies forever. Vudu is just going to be the last place where your UV movies will live. Vudu is not responsible to get anything fixed to be completely honest, but I do hope they do their best to make the UV users as happy as possible with obtaining new UHD encodes. Let me 1000% honest, Vudu will not get everything resolved to our satisfaction. If you think otherwise, you are playing yourself.
    Never once did I'd say they'd get everything on the list, nor do I except them too. What I want is something in place where it notices the UHD title owned even after the shut down so it adds it when Vudu does.

    Leave a comment:


  • Kappa123
    replied
    Originally posted by Bizzy View Post

    According to the studios and Ultraviolet, VUDU is 100% responsible for getting these issues fixed. Actually, with Ultraviolet, you did "own" the licenses to those titles. With MA/iTunes you do not.
    That is not true, licenses can be revoked at any time. You don't actually own anything tangible or get access to these movies forever. Vudu is just going to be the last place where your UV movies will live. Vudu is not responsible to get anything fixed to be completely honest, but I do hope they do their best to make the UV users as happy as possible with obtaining new UHD encodes. Let me 1000% honest, Vudu will not get everything resolved to our satisfaction. If you think otherwise, you are playing yourself.

    Leave a comment:


  • Bizzy
    replied
    Originally posted by digitalfreaknyc View Post

    Don't blame Vudu. It's not their fault. Welcome to digital. You never own ANYTHING.
    According to the studio, Paramount Pictures and Ultraviolet, they state that VUDU is 100% responsible for getting the Star Trek UHD Ultraviolet issues fixed. Actually, with Ultraviolet, you did "own" the licenses to those titles. With MA/iTunes you do not.

    Leave a comment:


  • PlanetMC
    replied
    Any updates?

    Leave a comment:


  • digitalfreaknyc
    replied
    Originally posted by Bizzy View Post
    I will say if and when UV shuts down. If i loose titles that were not added in time, whether or not those titles are UHD/HD and there is nothing in place to make sure they do get upgraded/added once Vudu does add that title after the shutdown and I lost that title, I will never spend a single dollar on a digital title here again.
    Don't blame Vudu. It's not their fault. Welcome to digital. You never own ANYTHING.

    Leave a comment:


  • Bizzy
    replied
    Star Trek trilogy is all UHD on Vudu now, just like FandangoNOW it's not issuing UHD UV rights

    Leave a comment:


  • sankoni
    replied
    Originally posted by PlanetMC View Post

    It might take 24-48hrs to show up in myuv. Things have slowed down in regards to UV porting.
    I don't know about that. Yesterday when I purchased Spider-Man: Into the Spider-Verse the UV license ported over to myuv.com almost instantly.

    Leave a comment:


  • Bizzy
    replied
    I will say if and when UV shuts down. If i loose titles that were not added in time, whether or not those titles are UHD/HD and there is nothing in place to make sure they do get upgraded/added once Vudu does add that title after the shutdown and I lost that title, I will never spend a single dollar on a digital title here again.

    Leave a comment:


  • PlanetMC
    replied
    Originally posted by AZHemi View Post
    Anyone else have issues with "Another Cinderella Story [2008]"? Labeled at UV+MA, it doesn't appear to be importing to myUV and connected libraries.
    It might take 24-48hrs to show up in myuv. Things have slowed down in regards to UV porting.

    Leave a comment:


  • PlanetMC
    replied
    Any updates?

    Leave a comment:


  • Bo Gustafson
    replied
    Originally posted by diamond204 View Post

    The unfortunate reality is that I think we will be lucky if Vudu gets to 70% of these issues fixed by the end of UV going by past performance. And while that may be a record breaking number of fixes for Vudu in that span of time, the remaining 30% of content will cause a great many ****ed off Vudu / digital content owners.

    I believe the only way to save 100% of our content is for Vudu to fix the ALID issues (should be easy right?) and create a 'ghost ownership' flag for all the other titles mentioned in your spreadsheet. And right now they are being added much faster than being fixed

    Basically Vudu can just update their database so that it can import the entire UV database as they already have all the titles in their system (I believe) after the ALID fixes.

    With all the UV ownership data imported, the task of getting the titles from the studios can occur over a longer time period (not that we don't want as close to a 100% fix by UV End).

    That way when UV ends we don't have Armageddon going on and digital media taking a far far worse hit in the press that the recent itunes debacle (which was all a crock). If not handled properly this can literally put digital movie purchases back into the stone age and wipe out all the progress that has been made in winning customers over to digital in the past 3 years or so.

    The screenshots attached illustrate how Vudu can show (past) UV ownership on the movie title pages with a note saying the higher owned quality is not playable at this time (similar to how they don't allow HDX or UHD playback of some titles on PC) . One set shows the SD Tab, and the other two show how the HDX tab could appear. Then when Vudu drops in the higher res file, the message goes away and the title becomes playable

    I imagine an update to the Vudu database like this could take a few months to test and work out any bugs so please consider this Team Vudu and hope you will take action soon.
    This ^ This ^ This ^ This ^ This ^
    Someone at Vudu hire this man immediately and make him senior advisor to web design team.

    Leave a comment:


  • diamond204
    replied
    Originally posted by Rex Strother View Post
    So far - of the 400+ titles that need repair/updating - VUDU has fixed 7. VUDU - we really need a bit more movement on these, please.
    The unfortunate reality is that I think we will be lucky if Vudu gets to 70% of these issues fixed by the end of UV going by past performance. And while that may be a record breaking number of fixes for Vudu in that span of time, the remaining 30% of content will cause a great many ****ed off Vudu / digital content owners.

    I believe the only way to save 100% of our content is for Vudu to fix the ALID issues (should be easy right?) and create a 'ghost ownership' flag for all the other titles mentioned in your spreadsheet. And right now they are being added much faster than being fixed

    Basically Vudu can just update their database so that it can import the entire UV database as they already have all the titles in their system (I believe) after the ALID fixes.

    With all the UV ownership data imported, the task of getting the titles from the studios can occur over a longer time period (not that we don't want as close to a 100% fix by UV End).

    That way when UV ends we don't have Armageddon going on and digital media taking a far far worse hit in the press that the recent itunes debacle (which was all a crock). If not handled properly this can literally put digital movie purchases back into the stone age and wipe out all the progress that has been made in winning customers over to digital in the past 3 years or so.

    The screenshots attached illustrate how Vudu can show (past) UV ownership on the movie title pages with a note saying the higher owned quality is not playable at this time (similar to how they don't allow HDX or UHD playback of some titles on PC) . One set shows the SD Tab, and the other two show how the HDX tab could appear. Then when Vudu drops in the higher res file, the message goes away and the title becomes playable

    This would work in the same way for a missing UHD file.

    I imagine an update to the Vudu database like this could take a few months to test and work out any bugs so please consider this Team Vudu and hope you will take action soon.
    Attached Files

    Leave a comment:


  • sankoni
    replied
    Originally posted by Wasteland View Post

    It was a docoumentrary only sold at Best Buy focued on the Batman films from Nolan. I'm guessing it was sold or redeemed on CinemaNow, which ported to their UV accounts, so once UV ends, that title they will lose forever unless Vudu adds it before UV ends.

    https://www.youtube.com/watch?v=anj8sQW3oSk

    Oh I'd never heard of it. Thanks for letting me kow. Since I can't buy it maybe I can find it streaming on YouTube or somewhere.

    Leave a comment:


  • AZHemi
    replied
    Anyone else have issues with "Another Cinderella Story [2008]"? Labeled at UV+MA, it doesn't appear to be importing to myUV and connected libraries.

    Leave a comment:

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