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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu UHD - Compatible Devices List

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  • mattalison
    replied
    Are you going to support playstation 4 pro in the future? I just bought a couple UHD movies on your christmas sale and dissapointed I can't watch them on my set up.

    Leave a comment:


  • wentzp@yahoo.com
    replied
    I have a Philips 6000 series TV which is in the supported device list. However, when I try to rent UHD movies Vudu says it is not supported. Is anyone aware of a setting I may be missing to get it to work?
    TV: Philips 75PFL6601/f7 firmware PHL-0S0IU_119_0

    Vudu Software
    UI: 4.0.03 (267297)
    Embedder: SystemDriverMstar 3.1.0.1004
    Client: 3.1.0 (rev 148342)

    Download speed sustained 40Mbps

    Leave a comment:


  • Sleepdeprived827
    replied
    Have had a Sony UBP-X800 for nearly a year. Let?s be honest, this is goddang ridiculous. We?ve waited forever for support.

    So, *now* my Vudu app says it has UHD! I almost fell out of my chair! And then I rented a movie, it gives you the typical ?make sure your setup has UHD capability? warning, which gave me a slight worry.

    Then...after hitting ok, Vudu proceeds to say ?it appears your setup is not set up for UHD playback but you can watch in downgraded HDX.?

    Argh!! No Vudu! My setup is perfectly optimized for UHD playback! Netflix streams 4K and Atmos through my UBP-X800 and guess what Vudu! So does Amazon now! That?s right! You lose!

    (Other than there?s no Atmos support yet, at least I can get my UHD rentals going on my projector setup finally.)

    So even though the app now lets me rent UHD content, I still can?t watch it? Is that other X800 users still too? Or just my setup? Why would it work on Netflix and Amazon?

    If not, come on Vudu, you?re now teasing us with the possibility but still not supporting playback? Can you sense our collective frustration? Sony UBP-X800, we?ve waited long enough.

    Leave a comment:


  • SinGA
    replied
    Originally posted by Tr3bjockey View Post

    There's still problems playing Atmos with a Roku ultra and Vudu. I can play the free Atmos demo
    Dont be fooled by those "atmos" demos on Vudu. They are HDX and therefore have no Atmos, if you look at the description, it says:

    HDXHDX
    1080p, Dolby Digital Plus 7.1
    SDSD
    480p, Enhanced Widescreen, Dolby Digital Plus 7.1

    So yes, 7.1..... and yes it works. But its *not* Dolby Atmos

    Leave a comment:


  • jrdaddy21@yahoo.com
    replied
    Why doesn't my note 9 play any 4K movies that I bought if my note 9 has 4K in it

    Leave a comment:


  • jrdaddy21@yahoo.com
    replied
    My note 9 has 4k and I can't watch on it why

    Leave a comment:


  • Ironfist
    replied
    Any idea when Samsung UN TVs will be supported?

    Leave a comment:


  • Tr3bjockey
    replied
    Originally posted by Subzero7 View Post

    DenverMark,

    If not, all you need to do it get a Roku Ultra player, and problem solved.
    There's still problems playing Atmos with a Roku ultra and Vudu. I can play the free Atmos demo but playing the new blade runner gives you hdr 4k but no Dolby Atmos. The Dolby Atmos demo shows 7.1 in the description and works. Blade runner shows Atmos and does not on my onkyo tx-nr656. I paid for a uhd movie that had Atmos and they change the format of what's output so that my receiver can't decipher it. It's ridiculous.

    Roku can't even play Atmos for Netflix but Netflix can play Atmos through shield supposedly.

    ​​​​​​Roku is dead to me. I've owned 4 Roku boxes. And they have become the Walmart of media boxes. I'm getting a Nvidia shield box and switching for good.

    Leave a comment:


  • Subzero7
    replied
    Originally posted by DenverMark View Post
    I have a Sony UBP-X800 which apparently isn't compatible with 4k streaming, but the Sony UBP-700 is? Why isn't there more models of Sony Bluray players on this list. Does this mean that I have to downgrade my blu-ray player in order to stream my 4k content?
    DenverMark,

    I hope you haven't "downgraded" to the 700 yet. If not, all you need to do it get a Roku Ultra player, and problem solved. Plus it would be a lot cheaper than getting another 4K player. The Roku Ultra is between $80, and $110 depending on where you buy it. It was $99 for me at Best Buy. Anyway, Vudu on it plays in full 4K, Dolby Atmos, and HDR on most 4K displays (definitely Sony Android TVs).

    Leave a comment:


  • NewCoke
    replied
    Originally posted by JeffreyVUDU View Post
    An on-going list of devices that are certified for Vudu UHD content playback.

    Last update: 12/5/18

    You may purchase or rent Vudu UHD movies via a web browser, mobile apps and the following living room devices.


    4K Ultra HD Playback only4K Ultra HD + HDR Playback
    • Apple TV 4K - app version 1.1.1 (set default playback quality to UHD)
    • Sony 2016-2018 4K TVs - Android TV app v4.2 and higher req'd
    • Google Chromecast Ultra
    • LG 2016-2018 UHD, Super UHD and OLED TVs
    • Nvidia Shield TV
    • Philips 5000, 6000 Series 4K TVs
    • Philips Blu-ray Disc Player 2018 BDP7303/F7
    • Roku Streaming Stick+, Premiere+, Ultra
    • Samsung KU, KS, Q, MU, and NU (NU71XX and higher) Series 4K TVs
    • Samsung Blu-ray Disc Player UBD-M9500
    • Sony UBP-X700
    • Tivo Bolt (2015 TCD849000)<= New!
    • Roku 4K TVs with HDR support (e.g. TCL P & C-Series)
    • VIZIO 2016-2019 Smartcast P & M-Series 4K TVs
    • Xbox One S, One X
    More information at: www.vudu.com/UHD
    App or Firmware update may be required. Due to variances in manufacturing not all devices within models may not compatible.
    Jeffrey or Jake,

    Is the Android TV Vudu app using some kind of different "stream" for UHD content on Vudu than the Apple TV 4K and Chromecast Ultra? It looks dramatically different on Android TV than the other two.

    I have a Dolby Vision display, if it matters

    Leave a comment:


  • NewCoke
    replied
    Originally posted by johnboy View Post
    Will 4Kfirestick get a Vudu 4K DolbyVision app ?
    There is a workaround for this and it works great (besides the search function being disabled).

    Look around as to how.

    Leave a comment:


  • SinGA
    replied
    Originally posted by Mclong View Post
    I can confirm Avengers Infinity War will not play UHD on Chromecast Ultra.
    It works perfectly on my CCU. 4k Dolby Vision with Dolby Atmos. No problems. Just tested it.

    Leave a comment:


  • johnboy
    replied
    Will 4Kfirestick get a Vudu 4K DolbyVision app ?

    Leave a comment:


  • Mclong
    replied
    I can confirm Avengers Infinity War will not play UHD on Chromecast Ultra.

    Leave a comment:


  • quackman
    replied
    Vudu doesn't respond or update the list, but I myself can now confirm that the Vudu app on the Tivo Bolt VOX includes HDR. I purchased the Bolt and tested it last night.

    Leave a comment:

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