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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu UHD - Compatible Devices List

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    Originally posted by ncain View Post
    The Vudu app on my 2016 Samsaung KS8000 was just updated to widget version 6.1.18 (19802). I also have the latest firmware for my TV installed. When I played the UHD version of Wonder Women or Batman v. Superman, a banner across the top of the TV was displayed with logos for UHD, HDR, and ATMOS, yet the movie is not activating HDR10 on my TV.

    I also noticed the first post was edited a couple of days ago and the 2016 KS TVs are still listed as not being able to process HDR10 with the Vudu app. So I want to confirm that the app on my TV cannot playback in HDR10, regardless of what the notification banner states.
    The "Hdr video is playing" banner really doesn't pop up anymore except on Amazon with recent firmware updates. I hope Samsung updates as of now all UHD movies show the colorful icon for the KS series even one's not on the list of 36 titles.

    Comment


      When will the Sony X900E get added to this list?

      Comment


        Hey there.

        I recently reached out to support, but I tend to get impatient when it comes to a lack of, well, support.

        I own a Samsung 2016 KU6 Series Smart TV. Up until a month ago (or so), I could see what movies I owned in UHD both on a 1080p desktop (have since upgraded to 4K) and my 4K smart tv. Now UHD movies I own have disappeared altogether and Vudu says I only own SD/HDX. Considering I specifically bought 4K Blu-Ray for the digital copy as well, this is a bit bothering.

        I owned Suicide Squad in UHD for months. Now it's only available in SD/HDX, so I'm obviously confused.

        What's going on here? Notably, I can't buy UHD movies through the Vudu app on a 4K desktop or 4K smart tv either.

        Comment


          Originally posted by Jcpuddles View Post
          Hey there.

          I recently reached out to support, but I tend to get impatient when it comes to a lack of, well, support.

          I own a Samsung 2016 KU6 Series Smart TV. Up until a month ago (or so), I could see what movies I owned in UHD both on a 1080p desktop (have since upgraded to 4K) and my 4K smart tv. Now UHD movies I own have disappeared altogether and Vudu says I only own SD/HDX. Considering I specifically bought 4K Blu-Ray for the digital copy as well, this is a bit bothering.

          I owned Suicide Squad in UHD for months. Now it's only available in SD/HDX, so I'm obviously confused.

          What's going on here? Notably, I can't buy UHD movies through the Vudu app on a 4K desktop or 4K smart tv either.
          I have reviewed your account and you do now own any UHD content. Suicide Squad was acquired in HDX quality.

          Comment


            Hello, this is a request for HDR support to be added to TiVO Bolt. I rely on this box as an all-in-one and would really appreciate if this request is seen. I have recently sold an Apple TV to cut down on devices so that I can use my TiVO for my movie watching. I am excited to use Vudu as my main movie app once HDR support s added to the TiVO Bolt Vudu app. Thanks.

            Comment


              Originally posted by FelipeF View Post

              I have reviewed your account and you do now own any UHD content. Suicide Squad was acquired in HDX quality.
              And Pirates of the Caribbean: Dead Men Tell No Tales? I'm literally looking at the physical 4K copy that came with a digital code right now. Prior to a few weeks ago, I owned it in UHD (with the flashy orange UHD icon above it when I was browsing my movies).

              Comment


                Originally posted by Jcpuddles View Post

                And Pirates of the Caribbean: Dead Men Tell No Tales? I'm literally looking at the physical 4K copy that came with a digital code right now. Prior to a few weeks ago, I owned it in UHD (with the flashy orange UHD icon above it when I was browsing my movies).
                That movie is in HDX as well. The orange UHD tab means that the movie is available in UHD, not that you necessarily own it in UHD. Once you click on a movie, it will say "YOU OWN..." and the qualities you have access to.

                Comment


                  When does UHD + HDR10 launch on PS4 Pro?

                  Comment


                    Originally posted by darkslide29 View Post
                    Hello, this is a request for HDR support to be added to TiVO Bolt. I rely on this box as an all-in-one and would really appreciate if this request is seen. I have recently sold an Apple TV to cut down on devices so that I can use my TiVO for my movie watching. I am excited to use Vudu as my main movie app once HDR support s added to the TiVO Bolt Vudu app. Thanks.
                    before Vudu could even send HDR from the Bolt app, TiVo would need to enable HDR output on their devices. Which they haven't yet. And the Bolt has been out for over 25 months now.

                    Comment


                      Originally posted by aaronwt View Post

                      before Vudu could even send HDR from the Bolt app, TiVo would need to enable HDR output on their devices. Which they haven't yet. And the Bolt has been out for over 25 months now.
                      All the Bolts are ready for HDR:
                      https://zatznotfunny.com/2017-10/tivo-bolt-hdr/

                      Comment


                        Hello, I see that Vudu now supports HDR10 (yay). I have the Roku Ultra that will do HDR10. When I go to all UHD movies on VUDU, the *HDR is still grayed out. I've updated the Roku to the latest version so I'm not sure what else I need to do. Anyone else have this problem? VUDU, do you know what I should do?

                        Comment


                          Originally posted by Subzero7 View Post
                          Hello, I see that Vudu now supports HDR10 (yay). I have the Roku Ultra that will do HDR10. When I go to all UHD movies on VUDU, the *HDR is still grayed out. I've updated the Roku to the latest version so I'm not sure what else I need to do. Anyone else have this problem? VUDU, do you know what I should do?
                          Make sure to check the Warner Bros. titles because those seem to be the only UHD ones that have HDR-10. I was hoping that Vudu would just turn on HDR-10 for all UHD Dolby Vision titles but they had to make it more difficult for customers by only having Warner Bros. titles with HDR-10 availability.

                          83 UHD
                          857 HDX
                          2 SD

                          Comment


                            Originally posted by lujan View Post

                            Make sure to check the Warner Bros. titles because those seem to be the only UHD ones that have HDR-10. I was hoping that Vudu would just turn on HDR-10 for all UHD Dolby Vision titles but they had to make it more difficult for customers by only having Warner Bros. titles with HDR-10 availability.

                            83 UHD
                            857 HDX
                            2 SD
                            I checked my Warner UHD offerings as you suggested, but the HDR on them is greyed out also.

                            Comment


                              I have a Sony xbr65x900e, along with an Nvidia Shield TV box. Supposedly I should be able to watch UHD with HDR. My question is, the HDR logo is never highlighted, only the Dolby Atmos. Why can't I watch 4k UHD with HDR via my Nvidia Shield with my Sony TV?

                              Thanks!

                              Comment


                                Originally posted by Subzero7 View Post

                                I checked my Warner UHD offerings as you suggested, but the HDR on them is greyed out also.
                                That's very strange as I'm using the Roku Ultra as well and those titles are showing as HDR-10. I would call Vudus technical support to see what might be the issue in your case.

                                83 UHD
                                857 HDX
                                2 SD

                                Comment

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