Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Restoring Secure Network Connection Error on new Samsung NU800D - VUDU unwatchable

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    Restoring Secure Network Connection Error on new Samsung NU800D - VUDU unwatchable

    I have a Samsung NU800D "Premium" 4k ultra HD tv I bought new less than a year ago. I cannot watch a VUDU movie on this TV. All other services work fine (Netflix, Prime Video, HULU, etc.).

    Best case I stream a movie on VUDU and about every 5-10 minutes I get a "Secure network connection has been lost" - "Restoring Secure Network Connection"... and in about 30-120 seconds it will resume streaming, usually at the spot it stopped, but sometime jumping back in the movie. Occasionally It will crash all together and I have to restart the TV and VUDU and resume.

    Worst Case scenario It will stream about the first 5-10 minutes of the movie then just crash to a white screen, never to be able to restart that movie. Just today, I tried to watch John Wick II (Which I own on VUDU) and ended up buying it again on Prime Video to be able to watch.

    I own a lot of movies (about 75) I bought through VUDU/UV over the years, very disappointed with VUDU at this point.

    Yea, I weirdly had the exact same issue on my WebOS LG TV a few years back, I am surprised you are having the exact same issue with your Samsung. It didn't seem to have anything to do with my internet speed, because it would do the same thing even when viewing in SD or even just browsing the app (Do you still get the "Secure network connection has been lost" error even if you just let the screen idle on the selection menu?), plus my Chromecast would stream 4K to the same TV just fine. All my support tickets would always devolve into speed tests though but I knew that was not the problem. I just ended up using my Chromecast for Vudu, until one day there was a Vudu app update on the TV and it suddenly just worked and I never had the problem again. Very frustrating but glad it was eventually fixed for the LG app.