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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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NEW ONLINE IW TITLES BROKEN SINCE JUNE 28: In-Store IW Works. Online IW Does Not.

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    #16
    I still would like a definitive way to know what is and isn't IW. If there is a difference in store vs online to know that as well.

    This way a comparison can be made if things aren't as expected.

    ​​​I suspect there may be a Google doc somewhere but that is user supported and not official. I've tried using the Walmart website and it isn't clear.

    Comment


      #17
      Felipe: what?s the purpose of this particular forum? I was hoping we would list the titles we purchased that are not working IW for us and hopefully you would be able to add them to our account , I can provide you with my receipts for proof if need be ? SOme of these titles were purchased last year when They came out. Some of the titles I can rebuy and return the first one i our cavers but I would like to avoid that
      some of the titles I purchased note than 90 days ago I cannot rebuy and return

      Comment


        #18
        Originally posted by aquaguard21@me.com View Post
        Felipe: what?s the purpose of this particular forum? I was hoping we would list the titles we purchased that are not working IW for us and hopefully you would be able to add them to our account , I can provide you with my receipts for proof if need be ? SOme of these titles were purchased last year when They came out. Some of the titles I can rebuy and return the first one i our cavers but I would like to avoid that
        some of the titles I purchased note than 90 days ago I cannot rebuy and return
        That's where customer care can help you if you did not receive your IW eligible movies. Please note that not all studios and not all UPCs of the same movie are IW eligible. Eligibility is determined by the studio.

        Comment


          #19
          Originally posted by FelipeF View Post
          Rex, there is no issue with "enabling" IW for online purchases, there is no distinction between the both.
          That's great to know - it may lead to understanding why online purchases of IW titles aren't delivering the IW email to buyers. Because people buying those titles at Walmart.com are not getting the IW email. Perhaps an issue at Walmart.com? Could VUDU reach out to Walmart.com and check those specific titles? Might see a pattern.

          Comment


            #20
            Originally posted by FelipeF View Post

            That's where customer care can help you if you did not receive your IW eligible movies. Please note that not all studios and not all UPCs of the same movie are IW eligible. Eligibility is determined by the studio.
            I know that there can be different UPC codes involved and such I?ve called customer care and honestly I don?t gerbil anywhere,
            today I returned the movie ?a private war? not realizing I purchased but it a second time because I didn?t not get IW the first time I purchased but it online
            when I returned it I returned the second purchase a and lost my digital movie. The first one is past its return date. It stink so because when I first purchased ornament online IW wasn?t active and now it is amen now I lost the movoe
            so Ian there anything that can be done about that? This isn?t also similar to my knee mlvies over purchased that online previously they weren?t IW but now they are and I can?t go back and rebuy them as their return date hasn?t expired. Isn?t there a way to refresh an online order the way I can rescan my in store receipt that way the movie can be added IW ?

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              #21
              Originally posted by aquaguard21@me.com View Post

              I know that there can be different UPC codes involved and such I?ve called customer care and honestly I don?t gerbil anywhere,
              today I returned the movie ?a private war? not realizing I purchased but it a second time because I didn?t not get IW the first time I purchased but it online
              when I returned it I returned the second purchase a and lost my digital movie. The first one is past its return date. It stink so because when I first purchased ornament online IW wasn?t active and now it is amen now I lost the movoe
              so Ian there anything that can be done about that? This isn?t also similar to my knee mlvies over purchased that online previously they weren?t IW but now they are and I can?t go back and rebuy them as their return date hasn?t expired. Isn?t there a way to refresh an online order the way I can rescan my in store receipt that way the movie can be added IW ?
              Please contact customer care and create a ticket with them so they can take a look at your issue. This is something that cannot be resolved on this forum.

              support.vudu.com
              1 (888) 554-8838

              Comment


                #22
                Instead of making a statement this time, I will ask a question.

                How do we know an online Walmart.com title is Instawatch?

                In store most have a sticker. Without a sticker it is pleasant surprise when they do have Instawatch.

                ​​​​

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                  #23
                  I called Walmart.com last night and while the man I spoke to tried really hard he couldn?t find a way to refresh or help me with movies I purchased online that are not showing up IW so he directed me to vudu

                  The girl I spoke to at vudu tried to find some way also but her boss basically said that when I purchased the movies there wasn?t an IW promotion attached so now that there is IW They can?t go back and add the movie, I would have to rebuy the movie now to get IW.

                  It?s unfortunate because I don?t need 2 of the same movie and also if I purchase in store I can always refresh the receipt which I explained to her , there should be a way to do that with online. Some of the movies newly IW i purchased more than 90 days ago so I can?t rebuy them and return the other. Such as:




                  Constantine city of demons

                  Freedom fighters the ray

                  A private war

                  Comment


                    #24
                    Note that with a lot of recent releases - such as the ones listed - there are not a lot of UPC or Studios involved. These are new releases with a UPC for its BR release and UPC for 4K release. These UPC have worked in-store, but ... again ... not if purchased online. So ... there's an issue.

                    Comment


                      #25
                      More titles that are confirmed by the community of users that work in-store for Instawatch but not for online purchases at Walmart.com (UPCs are identical)

                      FREEDOM FIGHTERS: THE RAY
                      https://www.walmart.com/ip/Freedom-Fighters-The-Ray-DC-Blu-ray-DVD-Digital-Copy/793830885

                      CONSTANTINE: CITY OF DEMONS
                      https://www.walmart.com/ip/Constantine-City-of-Demons-4K-Ultra-HD/699298862

                      Comment


                        #26
                        Another title that works "in-store" but not for online purchases: UGLY DOLLS.

                        https://www.walmart.com/ip/UglyDolls...-DVD/867779280

                        Comment


                          #27
                          BATMAN HUSH - another title that works "in-store" but not for online purchases.

                          Comment


                            #28
                            New titles that are confirmed to work in-store, but not with online purchase:

                            POMS
                            PROJECT ITHACA
                            POKEMON DETECTIVE PIKACHU

                            Comment


                              #29
                              Originally posted by dodekain
                              Pretty much IW has stopped working for ANY new release online order
                              It appears as if new online orders stopped working around June 28. No new IW titles have worked via online purchase since that date.

                              VUDU?

                              Comment


                                #30
                                Originally posted by Rex Strother View Post

                                It appears as if new online orders stopped working around June 28. No new IW titles have worked via online purchase since that date.

                                VUDU?
                                I looked back and had online Instawatch work on my last order in mid July. It does look like one title missed, so I'll have to file a ticket for that.

                                Vudu has gotten better about following up on failed IW tickets. Screenshot everything you can to make it easier for CS because front line CS can't do anything. They have to escalate.

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