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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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"Private Sale" redemption credit email?

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    "Private Sale" redemption credit email?

    I got a couple of promotional emails from Vudu in early December saying that if I spent $75 or more on purchases, I would receive $20 credit the first week of January via email. There were a couple of other higher brackets with higher credit redemptions, but I only spent $78 to qualify for the first bracket.

    Did anyone else get this email? Has anyone else received their credit either automatically or via email yet? I've yet to receive any kind of followup email with a redemption code and I'm not showing a credit in my account.

    #2
    Re: "Private Sale" redemption credit email?

    I had to call in and open a case for mine, status still pending....

    Comment


      #3
      Re: "Private Sale" redemption credit email?

      I received my credit email on 1/4. I would look for an email with the subject line "UNLOCKED: $20 Credit - What will you use it on?"

      Comment


        #4
        Re: "Private Sale" redemption credit email?

        Also remember that the fine print said credits wouldn't count toward that $75 threshold.

        Mortensen

        Comment


          #5
          Re: "Private Sale" redemption credit email?

          Originally posted by tgmoore71 View Post
          I had to call in and open a case for mine, status still pending....
          Me too, still waiting...
          708 HDX
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          Comment


            #6
            Re: "Private Sale" redemption credit email?

            Nothing for me that I've seen, and I'm one of those that has spent a lot of mula here. Way too much.

            Comment


              #7
              Re: "Private Sale" redemption credit email?

              Customer service told me if you didn't get an email by last Sunday January 10, to submit request. Reason being the overwhelming response to this promotion. They asked me to forward the original email invite to them, so if you have it good. If you deleted it you might want to go through your trash file. Not everyone got the promotion and apparently Vudu doesn't know who they sent them out to.

              Comment


                #8
                Re: "Private Sale" redemption credit email?

                Has anyone who did not get an email received their credit yet? It's been 3 weeks for me now since opening a customer service ticket and I'm just getting flat-out ignored now after two initial responses saying they were looking into it and then passing it along to somebody else.

                I've never experienced such horrible customer service. Not even from Comcast.

                Anyone else having a similar experience?

                Comment


                  #9
                  Re: "Private Sale" redemption credit email?

                  Originally posted by Lu10ntDn View Post
                  Has anyone who did not get an email received their credit yet? It's been 3 weeks for me now since opening a customer service ticket and I'm just getting flat-out ignored now after two initial responses saying they were looking into it and then passing it along to somebody else.

                  I've never experienced such horrible customer service. Not even from Comcast.

                  Anyone else having a similar experience?
                  I finally got it but had to call several times and the last time I asked for a manager.

                  1 UHD
                  713 HDX
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                  Comment


                    #10
                    Re: "Private Sale" redemption credit email?

                    Originally posted by lujan View Post
                    I finally got it but had to call several times and the last time I asked for a manager.
                    Called every week since Jan.12, one month later still no credit. Sure would like to know who you talked to Lujan.

                    Comment


                      #11
                      Re: "Private Sale" redemption credit email?

                      Originally posted by tgmoore71 View Post
                      Called every week since Jan.12, one month later still no credit. Sure would like to know who you talked to Lujan.
                      Sorry to hear that, I don't remember a name since I get someone different every time I call.

                      1 UHD
                      713 HDX
                      1 HD
                      2 SD

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                        #12
                        Re: "Private Sale" redemption credit email?

                        Somebody must be listening, received my credit email today. I knew they would make good on the promotion, just didn't know when. The old saying, "good things come to those that wait."

                        Comment


                          #13
                          Re: "Private Sale" redemption credit email?

                          I got my credit finally. Thanks to whoever straightened it out.

                          -Dan

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