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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Roku 4 and Vudu Question

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    #1

    Roku 4 and Vudu Question

    I just found out that I am not seeing UHD on my Roku 4 Model 4400... I set my default playback to UHD in the Vudu app on the Roku. Started one of my UHD movies and I get the error "This device does not support HDCP 2.2 and playback will be HDX.

    Ok, is it talking about the Roku 4 or the HDMI cable connecting it to the Samsung UHD TV ?

    The list of compatible devices here lists the Roku as compatible which is why I bought it.

    Thanks for any help
    Tags: None
    #2
    Re: Roku 4 and Vudu Question

    Originally posted by dfox10 View Post
    I just found out that I am not seeing UHD on my Roku 4 Model 4400... I set my default playback to UHD in the Vudu app on the Roku. Started one of my UHD movies and I get the error "This device does not support HDCP 2.2 and playback will be HDX.

    Ok, is it talking about the Roku 4 or the HDMI cable connecting it to the Samsung UHD TV ?

    The list of compatible devices here lists the Roku as compatible which is why I bought it.

    Thanks for any help
    To isolate the issue, is the Roku 4 connected directly to the TV or through an A/V Receiver?
    If an A/V Receiver it may very well be the receiver is not HDCP 2.2 capable.

    If connected directly make sure you have the Roku 4 connected to a port that shows HDCP 2.2 and the cable is HDMI 2.0.

    Lastly it could be a firmware issue either on the TV or Roku 4.
    I have a Samsung UHD TV connected to the Roku 4 and occasionally get that error. Restarting the Roku 4 allows UHD playback until I switch the TV to another input source.

    Comment

      #3
      Re: Roku 4 and Vudu Question

      Originally posted by Blurayfan View Post
      To isolate the issue, is Roku 4 connected directly to the TV or through an A/V Receiver?
      If an A/V Receiver it may very well be the receiver is not HDCP 2.2 capable.
      It's direct to the TV. I switched the cable and restarted everything then back into Vudu. I can finally see UHD but I have to say.... I switched back and forth between HDX and UHD and it does look a bit better with UHD but I think I would say it is about as much difference as low contrast and high contrast. Some parts of the movie really looks good but not everything like in UHD demo videos.

      Comment

        #4
        Re: Roku 4 and Vudu Question

        Another comment about all this new stuff. We have UHD TV and then we have other streaming devices attached to it plus each device has apps on it... on top of all that, we have what seems like several different types of HDMI cables...

        We get error messages on our screen like I did... the problem is - What is sending the message and what does it mean? The TV, Roku, or an app on one of them... sometimes it's easy to figure out and sometimes not. I think there will have to be some standards made up before all this will ever work right.

        And with me, my expectations for UHD were higher than what I found UHD to be... especially in movies... that is probably the movie studio though... a lot of what they do is not really there anyway, like the backgrounds.. so maybe that's why they don't look so UHD.

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          #5
          Re: Roku 4 and Vudu Question

          I too am having issues with the Roku Ultra and Vudu. I have a Samsung KU6290 4k tv, along with a Samsung HW-K850 soundbar. I have my Roku connected via HDMI to the soundboard, then the soundbar to the TVs HDMI 1 input, since that is the only input that supports UHD color.

          When I go to play a UHD vudu movie (such as Sing today), it buffers then briefly shows video, with a bit of sound, then gives me a purple screen that says HDCP 2.2 not enabled - and then says it will continue to play in HDX mode until HDCP 2.2 is enabled - but never does. I have to exit VUDU. This is a vudu/Roku message. Odd thing is, the Roku detected 4k UHD just fine during setup.

          Now, I discovered that if I press pause immediately as the movie starts and wait a few seconds, then press play again, I don't get the error message and the movie plays fine (with Dolby Atmos too).

          Clearly, this is some odd HDMI handshake timing issue with VUDU and Roku. This needs to be fixed ASAP as these movies are expensive, and not being able to play themusic back consistently and easily is frustrating, to say the least.

          Thank you for any help!

          Ryan

          Comment

            #6
            Re: Roku 4 and Vudu Question

            Originally posted by Nanid1978 View Post
            Clearly, this is some odd HDMI handshake timing issue with VUDU and Roku. This needs to be fixed ASAP as these movies are expensive, and not being able to play themusic back consistently and easily is frustrating, to say the least.
            This does sound like HDCP 2.2 negotiation issues between the Roku, soundbar, and TV. Are you saying if you just wait, the purple screen never goes away? That purple screen is not part of the VUDU app, it's the Roku video decoder - and additionally the VUDU app does not do any of the HDMI/HDCP negotiation, that's also part of the Roku firmware. If you don't eventually see the purple go away/video come up, this sounds like a Roku bug - I'll forward this thread to our QA so they can reproduce and report it.

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