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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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I would really like to know why.

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    I would really like to know why.

    Vudu has a mechanism in place to detect if you have a movie in your account or not. Any time you try try d2d and already own the movie you get the message that you have the movie in your account. It won't even let you attempt to purchase the movie.

    So what I want to know is why they don't apply that same mechanism to the uv codes? Vudu could check to see if you have the movie, and if you do then not use the code. That's what the other redemption services do. But instead it burns the code and only then tells you that you already have the movie. It basically amounts to uv code theft. It's like some company telling you that you already paid your bill for this month, but because you gave them a second check they are just going to keep your money anyway.

    Vudu then keeps this code as a saved promotion that you can never redeem. So they can see that you already have the movie, they can see that you accidentally used an extra code, but those saved promotions can never be used. And since Vudu itself can't generate codes they can't give you a replacement code. And they won't give you some other movie in its place, not even one of those cheap Hallmark holiday specials where they were giving out codes by the dozen.

    The reason I bring this up is because I just did it again. I'm not horribly upset this time because the movie was one I picked up for $2.88 at Big Lots. But I do still find it irritating and do still consider it to basically be theft.

    So here is the real question Vudu. Why not reject the code before burning it and let us keep something that actually belongs to us, instead of taking it and mocking our mistake by displaying it in the account info?

    #2
    Re: I would really like to know why.

    Originally posted by Hjerne View Post
    Vudu has a mechanism in place to detect if you have a movie in your account or not. Any time you try try d2d and already own the movie you get the message that you have the movie in your account. It won't even let you attempt to purchase the movie.

    So what I want to know is why they don't apply that same mechanism to the uv codes? Vudu could check to see if you have the movie, and if you do then not use the code. That's what the other redemption services do. But instead it burns the code and only then tells you that you already have the movie. It basically amounts to uv code theft. It's like some company telling you that you already paid your bill for this month, but because you gave them a second check they are just going to keep your money anyway.

    Vudu then keeps this code as a saved promotion that you can never redeem. So they can see that you already have the movie, they can see that you accidentally used an extra code, but those saved promotions can never be used. And since Vudu itself can't generate codes they can't give you a replacement code. And they won't give you some other movie in its place, not even one of those cheap Hallmark holiday specials where they were giving out codes by the dozen.

    The reason I bring this up is because I just did it again. I'm not horribly upset this time because the movie was one I picked up for $2.88 at Big Lots. But I do still find it irritating and do still consider it to basically be theft.

    So here is the real question Vudu. Why not reject the code before burning it and let us keep something that actually belongs to us, instead of taking it and mocking our mistake by displaying it in the account info?
    i always check the codes on UVVU.com first...... and i usually attempt to redeem them at the studio sites if at all possible

    Comment


      #3
      Re: I would really like to know why.

      Originally posted by danglin709 View Post
      i always check the codes on UVVU.com first...... and i usually attempt to redeem them at the studio sites if at all possible
      I should, and I now do with the more expensive movies. But since I use Vudu all the time I'm always logged in so it's just easier.

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        #4
        Re: I would really like to know why.

        Ok I'll bite - why are you trying to redeem a code for a movie you already own in the first place?

        Comment


          #5
          Re: I would really like to know why.

          Originally posted by Cranston37 View Post
          Ok I'll bite - why are you trying to redeem a code for a movie you already own in the first place?
          I own about 600 movies and 50 tv series so I sometimes forget I own one. Especially if I haven't watched it in a long time. And sometimes I don't know I own a movie because I share my library with multiple people and they may have added a movie without me realizing it.

          Sometimes it's because I've done those multi movie redemptions (things like Kickboxer/Warrior/Haywire) so the individual movies don't show up in my list. If in this instance I were to search down my list and look in the W's for Warrior I wouldn't see it there because it is hidden behind the triple listing in the K's.

          Sometimes there are several versions of a movie so even if I do a search for it by name instead of scrolling through my collection it may show that I don't own it.

          Regardless of the reason if Vudu destroys the code when no other service does that is pretty lame.

          Comment


            #6
            Re: I would really like to know why.

            I know it doesn't help you now, but a small change in your process will save you from doing this anymore, especially since you're already logged in to Vudu. Why not search for and attempt to watch the film in Vudu while you are still standing in the store? It takes almost no time to do, and then you'll get instant feedback on ownership.

            I realize it's a workaround, but this way you don't even make a duplicate purchase in the first place, and you're not stuck with a dupe code.

            Comment


              #7
              Re: I would really like to know why.

              Originally posted by GoDirectly2Jail View Post
              I know it doesn't help you now, but a small change in your process will save you from doing this anymore, especially since you're already logged in to Vudu. Why not search for and attempt to watch the film in Vudu while you are still standing in the store? It takes almost no time to do, and then you'll get instant feedback on ownership.

              I realize it's a workaround, but this way you don't even make a duplicate purchase in the first place, and you're not stuck with a dupe code.
              The thing is I'm not trying to find a way around it. I already have a way around just by trying to redeem through somewhere else. I'm just asking why Vudu of all the services burns your code instead of just rejecting it.

              It's like in the analogy I made above. Yes it is possible to keep from paying a bill twice just by checking your checkbook, or logging into your account online, or checking you bank statement. But if you got lazy about it and didn't check then every single company out there would just credit the extra money to your account or if the bill was completely paid off they would refund the money or perhaps offer you store credit. They wouldn't just keep it because it was your mistake not theirs. That's what Vudu is essentially doing even though technically UV codes have no actual value but are just an added bonus to a physical copy. I'm not just asking this question to help myself but for all the other people who have had codes taken from them by Vudu. It's no different than asking them to fix a situation where an HD code winds up redeemed in SD.

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