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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Missing Movies

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    #16
    Re: Missing Movies

    I am missing a lot of things. Mostly things that were redeemed thru Flixster. Stuff like Arrow S1-S3. Or other movies. I already re-linked BOTH my Vudu account and Flixster account. And then some of my friend's other stuff he redeemed like Game of Thrones season 4 isnt on there. WTF?

    Comment

      #17
      Re: Missing Movies

      Originally posted by theace69 View Post
      I am missing a lot of things. Mostly things that were redeemed thru Flixster. Stuff like Arrow S1-S3. Or other movies. I already re-linked BOTH my Vudu account and Flixster account. And then some of my friend's other stuff he redeemed like Game of Thrones season 4 isnt on there. WTF?
      I think you just figured it out. All the things that I know are missing are Flixster or CinemaNow redeems according to UVVU. Those do not show in my account. Anything that was VUDU redemption is showing no problem. I cannot say 100% that is what is going on, but it seems likely based on the 10-20 movies I checked all say Flixster, one said Cinemanow.

      These movies are still in my UV account, but VUDU is not seeing them...

      Comment

        #18
        Re: Missing Movies

        And I go to MYUV.com and it shows that it IS in my UV digital locker. So WTF is up with that?

        Comment

          #19
          Re: Missing Movies

          Originally posted by theace69 View Post
          And I go to MYUV.com and it shows that it IS in my UV digital locker. So WTF is up with that?
          Ok so check this out. I don't want to go crazy so I won't test beyond these two for my sake of sanity.

          American Ultra (SD)
          -Says redeemed through Flixster
          -VUDU does not see it
          -on UVVU I click "Watch"
          -I get an erorr "We encountered an error while trying to play this content
          Flixster has encountered an unexpected problem. Help us improve your experience ? please contact us. (DC_1633)"
          -I get the same error if I search for American Ultra and try to watch it via Flixster as well.


          Batman Begins (HDX)
          -Says redeemed through Flixster
          -VUDU does not see it
          -on UVVU I click "Watch"
          -it takes me to my Flixster Collection, not directly to the movie
          -I either search for it or scroll down to it and I can play it just fine.

          I would say it has something to do with the origin of the movies being Flixster or something else, but at least for ME it seems to stem from Flixster.

          Comment

            #20
            Re: Missing Movies

            My understanding (which could well be wrong) is that once it's in your UV digital locker, it shouldn't matter where you first redeemed or bought it. Vudu should get it from the digital locker and Flixster shouldn't be involved at that point. Is that not how it works?

            Comment

              #21
              Re: Missing Movies

              Originally posted by MovieLover500 View Post
              My understanding (which could well be wrong) is that once it's in your UV digital locker, it shouldn't matter where you first redeemed or bought it. Vudu should get it from the digital locker and Flixster shouldn't be involved at that point. Is that not how it works?

              That is my understanding as well, but perhaps with the transition of Flixster to Fandango recently, they are doing something on the back end we are not aware of and it's causing issues. All I know is 75 entries from VUDU are gone, but my UV locker still shows them, so I know they aren't "poof gone", but it is still a bit unnerving. I hope someone from VUDU shows up here to answer questions eventually.

              Comment

                #22
                Re: Missing Movies

                My main account seems fine, though my sub accounts seem to be missing approx 330 titles, probably because the ones I've found missing so far are D2D titles I did a long time ago on my main account and still have my email receipts for: Aliens both versions and Terminator 2. I don't have time to go through my entire collection atm, but I would hope Vudu gets this fixed before that's necessary.

                Comment

                  #23
                  Re: Missing Movies

                  Originally posted by dbrandom View Post
                  My main account seems fine, though my sub accounts seem to be missing approx 330 titles, probably because the ones I've found missing so far are D2D titles I did a long time ago on my main account and still have my email receipts for: Aliens both versions and Terminator 2. I don't have time to go through my entire collection atm, but I would hope Vudu gets this fixed before that's necessary.
                  Almost 100% of the time unlinking and relinking fixes that

                  Comment

                    #24
                    Re: Missing Movies

                    I tried that, it was only one sub account before relinking now it's all of them.

                    Comment

                      #25
                      Re: Missing Movies

                      No mod response? Cmon. And unlinking and re linking is not helping in this case.

                      Comment

                        #26
                        Re: Missing Movies

                        Originally posted by Saix_XIII View Post
                        That is my understanding as well, but perhaps with the transition of Flixster to Fandango recently, they are doing something on the back end we are not aware of and it's causing issues. All I know is 75 entries from VUDU are gone, but my UV locker still shows them, so I know they aren't "poof gone", but it is still a bit unnerving. I hope someone from VUDU shows up here to answer questions eventually.
                        Maybe it's a problem between UV and Vudu?

                        (I do think I may have lost a movie title or two, as I thought I saw the number drop by a couple recently, but I can't be sure, and I dont have the time to go through every title).

                        Comment

                          #27
                          Re: Missing Movies

                          I have reviewed all my current titles in the library against the account history. I am missing 30 titles and they are ALL from the same D2D purchase on 9/30/14.

                          Comment

                            #28
                            Re: Missing Movies

                            I tried relinking my main account and now I'm missing 69 titles in my main account, four of the movies I know so far are:
                            The Accidental Husband
                            Amadeus (Theatrical)
                            American Gangster (Theatrical)
                            American Gangster (Unrated Extended Edition)

                            I have all my current titles in a list, so I can find them all, but that's extremely tedious to go through them all, can we at least get some kind of word on what's going on before I have to do that (and those aren't from other providers, I have the vudu license in my uv account for each of those).

                            Comment

                              #29
                              Re: Missing Movies

                              I'm also missing well over 100 titles. It looks like several of them are Flixster redemptions. Dark Knight and Dark Knight Rises for example are no longer in my library. Please fix this, VUDU.

                              Comment

                                #30
                                Re: Missing Movies

                                Any news on this?

                                I am missing hundreds of movies in vudu, they still seem to show up on other services like Flixster.

                                Most of the missing movies seem to be acquired in the fall of 2014 according to myuv.com when I look at the entries for the movies that vanished from vudu.

                                Thanks.

                                Comment

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