Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Spider Man Far From Home HDX Disc + Digital: Disc never shipped

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    Spider Man Far From Home HDX Disc + Digital: Disc never shipped

    I officially give up. Thanks Vudu. I ordered a disc+digital on Sept. 27th. Got the early digital of course. To this day my blu-ray still shows 'processing'. Several emails to Vudu support, being tossed to WalMart, then back to Vudu several times has worn me out. For some reason when people complained about this on Oct. 1st (they didnt even wait 1 day past release to complain), someone from Vudu named FelipeF offered to look into the situation. That was around 9am on Oct. 2nd. By 12 noon everyone was posting that they were receiving shipping notifications and within 1 to 2 days they all had their copies.... except me. I've exchanged so many emails over something that should have been so simple to remedy - and not a threatened resolution of refund and taking away my digital copy. I'm sure people are busy at Vudu but if they are going to take on this simple issue and then let it drop, they could at least email me and tell me so I can start a charge back with my bank and get it over with and go buy it from somewhere other than WalMart. If there's a problem at least tell me regardless. I am going to make the break since I apparently am not even worth a sorry, we'll send the disc you paid for and stop even doing my grocery and other shopping at WalMart. I will make the extra 1 block trip to Target even if it costs a little more starting today for my disc, for the 4k TV I'm buying and my groceries. You've had my business over 20 years at WalMart but I am going to use this little insignificant incident to push myself shop other retailers.

    Hello Ludawyn,

    Not sure why your order has yet to ship. I looked into your order and it seems there's a problem with the distributor for this item. Let me know if you want me to go ahead and refund you for this purchase.