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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Bond collection

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    #31
    I contacted digital support at fox customer care asking for a resolution to the UHD issue with this collection, and they wrote back saying Vudu was in the process of setting their UHD redemptions for the 4 film bundle, and said even though Vudu was offering UHD for the individual movies, Fox Customer Care could not offer individual movie upgrades, and that I would have to wait for Vudu to offer the bundle at the UHD level. They went on to say that once the bundle UHD version became available on Vudu, if the bundle didn't auto upgrade, that I could contact them for further assistance, and they left the ticket number open. The most recent response from them was on 11-27.

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      #32
      Thanks for contacting them and letting us know what they said!
      Thanks!

      Comment


        #33
        FelipeF - how is this UHD code redeem issue looking? Been a couple months - and Fox says it has to be redeemed at Vudu and that it is supposed to be a UHD redeem.

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          #34
          Has Vudu ever posted whether or not they have the intentions of upgrading this bundle set to UHD at some point?

          Comment


            #35
            Originally posted by mike1sc View Post
            Has Vudu ever posted whether or not they have the intentions of upgrading this bundle set to UHD at some point?
            No, it seems Vudu is mostly silent on issues like these?

            378 UHD
            768 HDX
            3 SD

            Comment


              #36
              I see Vudu dropped the price on the individual movie upgrades in this collection from $14.99 to $9.99 each. Now they just need to come down $9.99 more for each movie for everyone who has already purchased this collection.

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                #37
                Originally posted by Rex Strother View Post
                FelipeF - how is this UHD code redeem issue looking? Been a couple months - and Fox says it has to be redeemed at Vudu and that it is supposed to be a UHD redeem.
                FelipeF any update?

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                  #38
                  Been patiently sitting on my 4K code waiting for this to be fixed.

                  Comment


                    #39
                    Holding off on the collection purchase until I know this is resolved. I mostly buy digital now, but if the disc collection can be had at the same price I?d rather just buy once and have both.

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                      #40
                      How would we know if the 4K code would redeem in 4K on Vudu?

                      Comment


                        #41
                        Most people monitor the google spreadsheet that lists the status of 4K codes before you use them. Interestingly, the Daniel Craig Collection is listed on the spreadsheet in the "J" section (for James Bond) and the most recent entry was on November 26th, which said don't redeem at Vudu because it will redeem at the HDX level.

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                          #42
                          Originally posted by mike1sc View Post
                          Most people monitor the google spreadsheet that lists the status of 4K codes before you use them. Interestingly, the Daniel Craig Collection is listed on the spreadsheet in the "J" section (for James Bond) and the most recent entry was on November 26th, which said don't redeem at Vudu because it will redeem at the HDX level.
                          Got it. So it seems like trial and error until someone updates the spreadsheet.

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                            #43
                            If there is no 4K bundle on Vudu, then it will always redeem in HDX. The sheet is updated, nothing has changed since that last update.

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                              #44
                              I received an email from Fox Customer Support last night indicating the ticket was closing due to no change in the status of the "Daniel Craig Collection". I guess that makes sense due to Fox stating they would not provide individual movie codes and Vudu continuing to sell individual movie codes and not offering a bundle code at the UHD level. No surprise on Vudu's part.

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                                #45
                                Originally posted by mike1sc View Post
                                I received an email from Fox Customer Support last night indicating the ticket was closing due to no change in the status of the "Daniel Craig Collection". I guess that makes sense due to Fox stating they would not provide individual movie codes and Vudu continuing to sell individual movie codes and not offering a bundle code at the UHD level. No surprise on Vudu's part.
                                Don't let them close it. Have they verified they provided the needed information and materials (such as the 4k code redeem codes) to Vudu? Ask if they have done their side. If they verify, then we can open tickets with Vudu to complete their side. Right now we don't know what is going on and who is holding up this process.

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