Bond collection

[DETROIT]

I called into fox today and was able to find out that on their end they are 100% clear about the two codes included in the set and 100% clear that one is an HD code and the other is a uhd code. They say that they are waiting for vudu to set it up. Please vudu who can help push this through? Almost 6 months waiting for this.

The single retail skus are redeeming fine and all the movie files are in place. Please take on this mission!

They have told me the same thing.

[aostang]

I was told by their support months ago to go ahead and redeem the code and if it did not redeem in UHD that they would take care of it. It got escalates to next level tech support team, but I never heard back. Gave them months, it remains open and radio silence. I finally got tired of waiting and asked them for status in a fairly adamant but polite way. This is on them for my situation since it's right in the support ticket that their CS directed me to consume my code.

[mike1sc]

Well, I think there are a few things going on here that makes the "Daniel Craig Collection" a bit different. First and foremost, the most significant difference with this collection compared to other releases, is that the "Daniel Craig Collection" was limited to one retailer, which was Vudu. Usually, the various retailers would use responses such as "records indicate you redeemed your code at XXXX, so you need to contact them for assistance." Well, as said, Vudu is the ONLY retailer so there is more clarity in this case than with normal issues. Also, since October 21, 2019, and contained within this thread, there was somewhere between 40 and 50 requests for Vudu to respond as to why this collection was not redeeming at the UHD level. There are a number of members who had reached out to Fox Customer Care for assistance, and then forwarded the information Fox provided and posted it to this thread. Fox has been clear in their responses that the issue with the UHD redemption is not on their end but it is with Vudu. In addition, looking at the actual physical disk collection, there is a blu ray case that contains all 4 movies at the blu ray level, and in that case, there is a digital redemption sheet (M136400EUV) for blu ray digital redemptions. Also there is a black 4K UltraHD case that contains all 4 movies at the UHD 4K level, and in that case, there is a digital redemption sheet (M136381EUV) for UHD 4K digital redemptions. There are a number of members that have brought up the fact there are two distinct digital redemption sheets contained in this collection and it is obvious that one was for a blu ray redemption, and the other one was for UHD 4K redemption. Lastly, all 4 movies in this collection have now been released as individual UHD 4K disk sets, and Vudu redeems all 4 of the individual movies at the UHD 4K level. On day 126 of this thread, Vudu responded by stating "Studio is only allowing HDX redemptions for this collection." While that statement seems to conflict with the numerous responses from Fox Customer Care, the only absolute is that 168 days after this collection became available for purchase, those who purchased this 4K UHD collection continue to only receive these movies at the HDX level, even with the 4K UHD digital files being available.

[diamond204]

I see many of the classic 007 films were upgraded to uhd level today. That's great news. I hope alongside that this redemption issue can now be fixed.

[diamond204]

Omg there's now a link here to purchase the set in 4k! Is it all good to redeem 4k codes now?

[tylergfoster]

I desperately want to know but don't want to be the guinea pig...

[slinger23swt]

Omg there's now a link here to purchase the set in 4k! Is it all good to redeem 4k codes now?

I believe it is not safe. I read a comment on blu-ray dot com and they stated it still redeemed hdx. SMH

[xxxsdesdexxx]

Even with the collection now being available in UHD, the UHD code still only redeems HDX. FelipeF can you please look into this again. Thank you.

[diamond204]

Rumor has it that the redeem now works can you please confirm vudu?

[xxxsdesdexxx]

Rumor has it that the redeem now works can you please confirm vudu?

It is working and is fixed now. Thanks FelipeF for checking with the studios again. We all appreciate it.

[diamond204]

Thank you for adding vudu.

[SinGA]

I can confirm that it redeems UHD now. THANK YOU!!!!!

[spectator]

Thank you for correcting this issue.

Unfortunately, because these movies, for some reason, aren't listed on Movies Anywhere, my Vudu redemption doesn't carry over to Movies Anywhere which would, in turn, carry over to iTunes, allowing me to watch in HDR on my HDR-capable phone.

Of course, I can't watch in HDR on the Vudu app, either, because it still doesn't support it.

*sigh* One of these years, this stuff will all work.

[diamond204]

Thank you for correcting this issue.

Unfortunately, because these movies, for some reason, aren't listed on Movies Anywhere, my Vudu redemption doesn't carry over to Movies Anywhere which would, in turn, carry over to iTunes, allowing me to watch in HDR on my HDR-capable phone.

Of course, I can't watch in HDR on the Vudu app, either, because it still doesn't support it.

*sigh* One of these years, this stuff will all work.

Yes, hopefully in the future MGM will join Movies Anywhere and your Bond films will port. Unfortunately the only Bond films at the moment with HDR is the Daniel Craig films. There are no masters from MGM with HDR at this point for any of the other films in the catalog - they are 4k res only.

[SinGA]

definitely sucks that they don't port thru to MA, just another downside to using MA. For me it was important because i'm having problems playing these discs in my Oppo. CR played just fine, but I can't get QoS to play.