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Alien Covenant Redemption

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    Alien Covenant Redemption

    Picked up 6 4K movies last week...checked spreadsheet before redeeming...five of them redeemed at the UHD level, but Alien Covenant redeemed at the HDX level. Checked the spreadsheet again and everything indicates it should have redeemed at the UHD level. Equally as soon as I redeemed this movie, the box popped up indicating Vudu would sell me the UHD level for an additional $14.99. Come on now!

    #2
    I looked at the 4k spreadsheet and it clearly indicates that you should have redeemed on Movies Anywhere to get 4k.
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      #3
      And I did redeem this movie on Movies Anywhere, and it redeemed there at HD, and redeemed HDX here, and Vudu immediately offered the UHD for $14.99 at the same time. Maybe I wasn't clear with my initial post. I followed what the spreadsheet indicated and redeemed this movie at MA. My reason for posting here was after this movie posted here at the HDX level, the box for upgrading to UHD for $14.99 immediately popped up. So, I followed the spreadsheet.

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        #4
        You probably bought a first pressing of Alien Covenant UHD which came with a HD code, you should have redeemed on the second choice to get the upgrade.

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          #5
          It's not a Vudu issue if you redeemed on MA. Vudu will give you the rights based on what MA sends to Vudu. So it seems MA gave you HD rights which it transferred to Vudu. You would need to call MA support and have them correct the issue. You will probably need to send the pics of your 4K purchase and code sheet.

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