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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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    I rented my first movie in UHD Joker & it worked great but now when I try to buy or rent in UHD it says my device is not set up for UHD but it worked with the movie Joker . I?ve checked my internet speeds connection speed (Download) is anywhere from 500 Mbps to 700 Mbps & upload is 84.3 Mbps .Im on a 4K PS4pro & a Toshiba 4K Tv .
    Hoping someone can give me a tip on where to trouble shoot from here any help would be greatly appreciated .

    PS4 Pro is not in the 4k supported devices list. Last time I tried on my PS4Pro, it was 1080p only.

    Get yourself one of these devices :

    4K Ultra HD + HDR Playback
    • Apple TV 4K - app version 1.1.1 or later (set default playback quality to UHD)
    • Sony 4K TVs (2016 onward) with the Vudu Android TV app v4.2 and higher
    • Google Chromecast Ultra
    • LG UHD, Super UHD and OLED TVs (from 2016 onward)
    • Nvidia Shield TV
    • Philips 5000, 6000 Series 4K TVs
    • Philips Blu-ray Disc Player 2018 BDP7303/F7
    • Roku 4K TVs with HDR support (e.g. TCL P & C-Series)
    • Roku Streaming Stick+, Premiere+, Ultra
    • Samsung KU, KS, Q, MU, and NU (NU71XX and higher) Series 4K TVs
    • Samsung Blu-ray Disc Player UBD-M9500
    • Sony UBP-X700
    • Tivo Bolt (2015 TCD849000)<= New!
    • VIZIO Smartcast P & M-Series 4K TVs (2016 onward)
    • Xbox One S, One X