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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Free WB UHD UPGRADES

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  • 4kcinema
    replied
    Originally posted by diamond204 View Post

    Thanks for this information John. I hope Vudu can clarify the title ownership text with these free Upgrades to represent what they actually are.

    Something like:

    'YOU OWN HDX. PLAYBACK UPGRADED TO UHD in VUDU.'

    And then keep the purchase button for UHD available as if the title was owned it would port out into Movies Anywhere, yes?
    Yes please!

    Leave a comment:


  • IPhoneUser
    replied
    Originally posted by jbloggs View Post

    The "Free" upgrade is a great gesture from WB and Vudu but it looks like its not well thought out from both a customer's needs perspective and revenue generation perspective. Since the "free" upgraded UHD license is stuck in Vudu, this restricts customer's ability to have the UHD movie at all MA providers if they already owned the movie in HD. The following would alleviate the issue somewhat...

    1) Allow user to purchase UHD (MA Eligible License) even though they may already have the "Free" UHD license from WB (or any other studio that may follow in these footsteps for that matter)

    2) Do Not BURN a code redemption of an already owned movie. So currently, if one one owns a UHD movie and they redeem a Code for the same movie from 4K UHD Blu-ray, then instead of warning the customer that they already own the movie and not continuing, Vudu "Burns" code so that the user is now out of luck if they want then use the code at another service or in another account.

    3) Allow users to OPT OUT of free upgrades

    I'm sure there are many other options that will allow flexibility but to implement even these few would require someone at Vudu and the Studios to actually care about what the customers want and need.
    ITunes restricts playback to what is available in their store. I still don't know if purchasing directly from ITunes store gives the customer a UHD license. 4K titles disappear and reappear more often than I would like. I imagine the same would be true for Vudu. The point is that customers should not have to repurchase the same title from multiple retailers. Otherwise, what's the point of MA? Your solution just creates another problem that would never exist had this been implemented properly from the start

    As far as burning codes go, I agree. That should never have been allowed and is not a great way to treat customers who are appropriately overwhelmed by all these rules.

    Again, if this was implemented correctly from the start, there would be no reason to opt out of upgrades. Customers should have the option to stream their titles at a downgraded resolution if they want. It shouldn't involve Vudu or any other retailer having to keep multiple encodes of the same title.

    Leave a comment:


  • jbloggs
    replied
    Originally posted by JohnA View Post
    Hello folks. Just some clarification. Not porting to MA is a license restriction on Vudu UHD upgrades. Much like when iTunes upgraded their customers to UHD, those UHD copies didn't port to MA. Unfortunately, there isn't much we can do on that front.
    The "Free" upgrade is a great gesture from WB and Vudu but it looks like its not well thought out from both a customer's needs perspective and revenue generation perspective. Since the "free" upgraded UHD license is stuck in Vudu, this restricts customer's ability to have the UHD movie at all MA providers if they already owned the movie in HD. The following would alleviate the issue somewhat...

    1) Allow user to purchase UHD (MA Eligible License) even though they may already have the "Free" UHD license from WB (or any other studio that may follow in these footsteps for that matter)

    2) Do Not BURN a code redemption of an already owned movie. So currently, if one one owns a UHD movie and they redeem a Code for the same movie from 4K UHD Blu-ray, then instead of warning the customer that they already own the movie and not continuing, Vudu "Burns" code so that the user is now out of luck if they want then use the code at another service or in another account.

    3) Allow users to OPT OUT of free upgrades

    I'm sure there are many other options that will allow flexibility but to implement even these few would require someone at Vudu and the Studios to actually care about what the customers want and need.

    Leave a comment:


  • IPhoneUser
    replied
    Originally posted by sankoni View Post

    Yes, please. This would solve everything.
    That's totally nonsensical. I have hundreds of titles in Vudu that haven't ported to MA, many of which I purchased before MA. That doesn't mean I don't own them. This would just make me wary of the fact that the studios can interfere at any time.

    And why doesn't Vudu allow upgrades for code resumptions when Itunes does? Admittedly, this is completely backwards. Direct purchases from Itunes and Vudu should port to MA and redemptions should be the exception. The whole MA system is a confusing mess even when you don't factor in that the studios can't get on the same page.

    The most logical solution is to have code redemptions upgrade on Vudu and direct purchases upgrade in MA. HD redemptions on Itunes porting UHD to MA while direct purchases don't is so bizarre. Why can't any of the retailers come up with a solution for people to upgrade titles they already have in their library? The studios cannot be this stupid.

    I've already repurchased many titles on Itunes for full price and don't even own the UHD license? This is especially infuriating as Itunes is constantly downgrading titles for weeks at a time (to add a new soundtrack or whatever) leaving me no way to watch the UHD version.

    Leave a comment:


  • sankoni
    replied
    Originally posted by diamond204 View Post

    Thanks for this information John. I hope Vudu can clarify the title ownership text with these free Upgrades to represent what they actually are.

    Something like:

    'YOU OWN HDX. PLAYBACK UPGRADED TO UHD in VUDU.'

    And then keep the purchase button for UHD available as if the title was owned it would port out into Movies Anywhere, yes?
    Yes, please. This would solve everything.

    Leave a comment:


  • quackman
    replied
    Originally posted by diamond204 View Post

    Thanks for this information John. I hope Vudu can clarify the title ownership text with these free Upgrades to represent what they actually are.

    Something like:

    'YOU OWN HDX. PLAYBACK UPGRADED TO UHD in VUDU.'

    And then keep the purchase button for UHD available as if the title was owned it would port out into Movies Anywhere, yes?
    Yes! Probably just a pipe dream for us, but this is most definitely what Vudu should do!

    Leave a comment:


  • B2Net
    replied
    Originally posted by diamond204 View Post

    Thanks for this information John. I hope Vudu can clarify the title ownership text with these free Upgrades to represent what they actually are.

    Something like:

    'YOU OWN HDX. PLAYBACK UPGRADED TO UHD in VUDU.'

    And then keep the purchase button for UHD available as if the title was owned it would port out into Movies Anywhere, yes?
    This seems very reasonable and helpful to us customers. Let's hope VUDU does something like that.

    Leave a comment:


  • alvielle
    replied
    Speaking of format upgrade, do you plan to upgrade your original "Editor's Choice Set (Bundle)", at least from SD to HD?

    Leave a comment:


  • diamond204
    replied
    Originally posted by qazzaq View Post

    I'm sure there will be an easy work around.

    Just open a vudu support ticket. Explain that you need the title removed from your library and why. Since the free UHD rights are from vudu, having vudu remove the title is good enough even if it re-imports from MA. You might have to go back and forth with support several times while they verify and reverify that you really want the title removed. Then a quadruple confirmation that you really REALLY want the title removed. It might take a week or two. Hopefully the sale on the UHD version didn't end in the meanwhile. Then simply repurchase the UHD version of the film. Like I said: easy!
    ummmm exactly

    Leave a comment:


  • qazzaq
    replied
    Originally posted by sankoni View Post

    Will we still have the option to purchase UHD for a movie that has been upgraded? Can this be made possible?
    I'm sure there will be an easy work around.

    Just open a vudu support ticket. Explain that you need the title removed from your library and why. Since the free UHD rights are from vudu, having vudu remove the title is good enough even if it re-imports from MA. You might have to go back and forth with support several times while they verify and reverify that you really want the title removed. Then a quadruple confirmation that you really REALLY want the title removed. It might take a week or two. Hopefully the sale on the UHD version didn't end in the meanwhile. Then simply repurchase the UHD version of the film. Like I said: easy!

    Leave a comment:


  • VuduAddict
    replied
    Originally posted by rdawg View Post
    Take the dollars that were going to be spent for those WB upgrades and put towards the physical media of said titles when they become available and for sale. Redeem the codes at MA and now you have your UHD titles ANYWHERE and everywhere you want them plus a disc to boot. My plans moving forward. (LONG LIVE PHYSICAL MEDIA!!!)
    Not all content is released in UHD on disc, there are so many lately that I could list that are UHD only through the digital release. Codes from the Blu-ray version would likely only provide HD code redemption, with a few exceptions. That plan may work for you, but digital is the way to go for those that want HD or UHD content whenever possible. Even TV series are getting DVD only releases lately.

    Leave a comment:


  • diamond204
    replied
    Originally posted by JohnA View Post
    Hello folks. Just some clarification. Not porting to MA is a license restriction on Vudu UHD upgrades. Much like when iTunes upgraded their customers to UHD, those UHD copies didn't port to MA. Unfortunately, there isn't much we can do on that front.
    Thanks for this information John. I hope Vudu can clarify the title ownership text with these free Upgrades to represent what they actually are.

    Something like:

    'YOU OWN HDX. PLAYBACK UPGRADED TO UHD in VUDU.'

    And then keep the purchase button for UHD available as if the title was owned it would port out into Movies Anywhere, yes?

    Leave a comment:


  • rdawg
    replied
    Take the dollars that were going to be spent for those WB upgrades and put towards the physical media of said titles when they become available and for sale. Redeem the codes at MA and now you have your UHD titles ANYWHERE and everywhere you want them plus a disc to boot. My plans moving forward. (LONG LIVE PHYSICAL MEDIA!!!)

    Leave a comment:


  • lujan
    replied
    Originally posted by diamond204 View Post

    It's not a supported feature there though and more of a hack that can go away. Vudus upgrades are simple and fully supported.

    Also from Vudus perspective why would they want to lose potential sales to a competitor over free upgrades?
    True, I hope they make it easier for us to do that than other streaming vendors do...

    389 UHD
    765 HDX
    3 SD

    Leave a comment:


  • diamond204
    replied
    Originally posted by lujan View Post

    There are ways around that. For instance there is way to buy UHD on FandangoNow even if you already have the HD version showing up there.

    389 UHD
    765 HDX
    3 SD
    It's not a supported feature there though and more of a hack that can go away. Vudus upgrades are simple and fully supported.

    Also from Vudus perspective why would they want to lose potential sales to a competitor over free upgrades?

    Leave a comment:

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