Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Media Failing to Download with VUDU To Go App

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    Media Failing to Download with VUDU To Go App

    Since about January 2020, or thereabouts, newly added & purchased content, for the most part, will NOT download for off-line viewing.

    Older pre-existing media, with little exception, will download just fine.

    What happens is when clicking the Download button, you are then asked to choose the format to download it in (I choose SD, due speed and space) and then a window appears that says "Preparing to Download..." -- which is normal.

    What is NOT normal is rather than that window going away and the download starting, it stays there.

    It never goes away and the media never downloads.

    It is like VUDU To Go is looking for the media but can't find it.

    Again, this appears to primarily be an issue with content that has been added this year, for the most part.

    This includes seasonal TV shows where the later episodes will not download, while the earlier episodes will.

    Can you PLEASE fix this?


    I don't believe the Vudu to go app is supported anymore. The only way of that I know thats supported is offline download within the Vudu app itself. If you are using a Windows PC, there is a version of the Vudu app in the Windows store that supports offline download.


      Originally posted by diamond204 View Post
      I don't believe the Vudu to go app is supported anymore. The only way of that I know thats supported is offline download within the Vudu app itself. If you are using a Windows PC, there is a version of the Vudu app in the Windows store that supports offline download.

      Its the Windows app I speak of.


        You specifically mentioned the Vudu to go app, which is not the Windows Store app.

        This is the one you need.


          The W10 App I have is called VUDU To Go (at least that's what the start Icon Says). But I do see a different app in the store. I will try that one.


            I am new to Vudu. I purchased one movie and I used the Windows Vudu app to download it to my PC. I believe that I can watch it without being connected to the internet. But I am trying to find the downloaded file to move it to an external hard drive. Is this possible? I cannot find where the file is.


              Originally posted by theotheo View Post
              Is this possible?
     can only watch from within the app. Open app while offline and your movie should be there.