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Vudu app in TCL smart TV only offers SD playback

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    Vudu app in TCL smart TV only offers SD playback

    Just purchased a current 40 inch smart tcl TV from best buy and oddly the vudu app only is offering SD playback on a 1080p TV.

    Going into each movie page it only offers a Play SD button

    Has anyone else seen this? Have not seen any other option or setting to switch to HD.

    Is this a known issue? It is an android tv platform. On the same TV I can cast vudu no problem in HD. Other builtin apps play and cast in HD.

    Any ideas or fix?

    My internet was not working well when installing the app which has since been fixed. Is there a calibration upon install that checks internet and locks to SD if poor connection?

    ​​​

    #2
    Goto VUDU App Settings>Playback Quality and see what it is set to. I'm guessing it is set to SD for "default starting video quality". If so it is an easy fix.

    Comment


      #3
      Originally posted by retiredqwest View Post
      Goto VUDU App Settings>Playback Quality and see what it is set to. I'm guessing it is set to SD for "default starting video quality". If so it is an easy fix.
      Unfortunately there is only a setting there for Binge watch for TV. Can't find any playback quality settings.

      Comment


        #4
        From my TCL 43" DSCN1144 (Medium).JPG

        Comment


          #5
          Your's is probably a Roku tv, where the OP says his is an Android tv.

          Comment


            #6
            Originally posted by MaskedMan View Post
            Your's is probably a Roku tv, where the OP says his is an Android tv.
            Yah, I missed that.... And mine is a ROKU. (really didn't know TCL made an Android version....)

            Comment


              #7
              Yeah the Android TV version doesn't have those options on the TCL in the version I have.

              Comment


                #8
                For anyone following this here is an update: I found out via Vudu tech support that this particular TCL TV model has not been 'approved' by Vudu for their app, hence why it is stuck on SD only resolution.

                I believe Vudu is in process reaching out to TCL to make the approval happen, so hopefully in the not too far future the Vudu app from the TV app store will support HDX.

                Comment


                  #9
                  Originally posted by diamond204 View Post
                  For anyone following this here is an update: I found out via Vudu tech support that this particular TCL TV model has not been 'approved' by Vudu for their app, hence why it is stuck on SD only resolution.

                  I believe Vudu is in process reaching out to TCL to make the approval happen, so hopefully in the not too far future the Vudu app from the TV app store will support HDX.
                  Can you please PM me your email address associated with your Vudu account so I can look at TV attached to your account?
                  Vudu Forum Moderator

                  Comment


                    #10
                    done

                    Comment


                      #11
                      Originally posted by diamond204 View Post
                      For anyone following this here is an update: I found out via Vudu tech support that this particular TCL TV model has not been 'approved' by Vudu for their app, hence why it is stuck on SD only resolution.

                      I believe Vudu is in process reaching out to TCL to make the approval happen, so hopefully in the not too far future the Vudu app from the TV app store will support HDX.
                      There is reason I recommend people NEVER use Smart TV apps and instead buy a Chromecast Ultra, NvIdia Shield, or Apple 4K TV box

                      Smart TV will always let you down

                      Comment


                        #12
                        Originally posted by vonDubenshire View Post

                        There is reason I recommend people NEVER use Smart TV apps and instead buy a Chromecast Ultra, NvIdia Shield, or Apple 4K TV box

                        Smart TV will always let you down
                        This TCL is the first Smart TV or box that I have ever seen with this issue. I don't recall ever having an issue with any of the smart tv / box apps i've used so my experience I guess has been far different than yours.

                        By the way, this TV comes with a built in Chromecast which works fine with Vudu in HD. Its just the built in app that has the issue.

                        Comment


                          #13
                          I just received my TCL 43S434 TV today and I’m experiencing the same issue. All my movies can only be played in SD. Please help. Thanks!

                          Comment


                            #14
                            My tcl app now plays in hdx. Thanks team Vudu! Now just need my new Chromecast to play in 4k...

                            Comment


                              #15
                              Originally posted by JohnA View Post

                              Can you please PM me your email address associated with your Vudu account so I can look at TV attached to your account?
                              Hi, John.
                              Can you offer any suggestion on how to expedite an approval intervention for the/my Konka Android TV (43" 4K)?

                              Comment

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