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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Bill & Ted collection

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    Bill & Ted collection

    Earlier this week, in preparation for the new Bill & Ted film, I went ahead and plopped down $19.99 for the double feature and then $24.99 for the new film in UHD. Up until Thursday, Vudu only offered the first two films in HD. But on Friday, Vudu released UHD versions of the first two films. This was quite a surprise, since I would’ve definitely waited until Friday to purchase, especially seeing as how I would’ve been able to get the UHD versions of the first two films (at the same price) compared to getting just the HDs.

    As a suggestion, I really wish Vudu would give us a heads up on upgrades/sets that they are going to be offering. Because I would’ve held off on purchasing to get all three in UHD, instead of potentially having to repurchase the first two to get them in UHD.

    #2


    Same here. I feel a little worked over on this one as well. For $10 more I would have upgraded my 1 & 2 from HDX to UHD when buying 3 in UHD.

    Unless they offer 1 & 2 in UHD on a $5 title day I won't be upgrading them now.

    Comment


      #3
      I would send an email to Vudu support. They had me buy the UHD set at $34.99 and then went ahead and reimbursed me for the charges on the three individual titles. I’m glad they were able to work with me on a refund

      Comment


        #4
        Glad to hear it worked out for you. Your situation is a little more unique. I’ve owned the first two for a long time and just got the third last week. So buying the collection in UHD I can’t be sure they would actually refund me the 3rd movie from last week. I would want confirmation before making another purchase for something I already have at such a price without a guarantee.

        I fired off an email for official response before doing anything.

        Comment


          #5
          It all depends on when you've purchased a title till the time you request a refund. I don't remember the exact timing from the one time I did get a refund. It might be between 7 and 30 days.

          Comment


            #6
            Who are the CSR's that you people who got approved talked to? I'm getting denied for the same situation.

            Comment


              #7
              All taken care of now, thank you Vudu !

              Comment


                #8
                Not really satisfied with my interaction on getting a refund. I repeatedly mentioned getting the set and not wanting a real refund and it seemed like there was little they could do for me

                Comment


                  #9
                  Sorry to hear that.

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