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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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CHERNOBYL redeem broken - via HBO or Vudu

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    CHERNOBYL redeem broken - via HBO or Vudu

    Codes verify at HBO but when you click VUDU from HBO it goes to "Promotion Not Found" and the direct redeem at Vudu doesn't verify the code.

    #2
    Haven't the same issue. My code was from the 4K steelbook if that makes a difference at all. I know it's not UHD on Vudu.

    Comment


      #3
      Yep, same issue here. Redeeming on VUDU directly just gives me a "Something's not right. Re-enter your code." message. I've tried it in caps even. UGH!

      Edit: I've emailed support from the link at the bottom of the HBO redemption page, we'll see if that goes anywhere.

      Comment


        #4
        Now Game of Thrones Season 8 is doing the exact same thing. Codes verify at HBO but when you click VUDU from HBO it goes to "Promotion Not Found" and the direct redeem at Vudu doesn't verify the code as well.

        Comment


          #5
          I am also having the same issue with Game of Thrones Season 8 not redeeming on Vudu.

          Comment


            #6
            This appears to be fixed
            FelipeF

            Comment


              #7
              Definitely isn't fixed for me. Still having the same problem you were in your original post.

              Comment


                #8
                Still isn't fixed for me either! No change. FelipeF

                Comment


                  #9
                  This was fixed yesterday, we have verified. If you are still having issues please contact the studio for further assistance.

                  Comment


                    #10
                    Sigh. OK

                    Comment


                      #11
                      Doesn’t seem to be fixed yet. Received a new code from HBO this morning and VUDU STILL gives the “Promotion not Found” message... clearly wasn’t fixed yet.

                      Comment


                        #12
                        I have updated the post heading - removing "FIXED" until we can verify it works for everyone.

                        If you have trouble, are you redeeming a DVD, BR or 4K disc code?

                        Comment


                          #13
                          BR disc code here.

                          Comment


                            #14
                            BR disc code here as well

                            Comment


                              #15
                              Just tried again...BR disc code still doesn't work. HBO wanted a picture of proof, still waiting to hear back.

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