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Unable to watch Tron Legacy 3D

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    Unable to watch Tron Legacy 3D

    I just purchased the Tron Legacy 2D/3D bundle. Went to watch the 3D version and I get an error that says:
    "Playback error - Sorry, the video player has stopped working. Please try again."

    I've tried again about 50 times and get the same error every time. I've tried closing the app and restarting. I've tried shutting the TV off and restarting. Neither have worked. I tried the 2D version and had no trouble. I tried my other 3D movies and they all play with no problems. Just the Tron Legacy 3D does not work. I either need to get this figured out or I need a refund.

    TV is a brand new 2016 LG OLED65C6P with latest firmware.
    The System Info from the app shows:
    Device ID: 39
    Widget Version: 163356
    Hardware ID: LGE-:M16:e7ada000ad5d285f4c5d71c98f04a408

    #2
    Re: Unable to watch Tron Legacy 3D

    Still unable to watch this movie. I tried again the next day just in case it was a temporary issue. Still gives the exact same error. I guess it's time to open a support ticket.

    Comment


      #3
      Re: Unable to watch Tron Legacy 3D

      Originally posted by sevenout View Post
      Still unable to watch this movie. I tried again the next day just in case it was a temporary issue. Still gives the exact same error. I guess it's time to open a support ticket.
      Hello Sevenout

      Just to confirm are you trying to play Tron:Legacy 3D in HD quality?

      Thanks,
      Tam

      Comment


        #4
        Re: Unable to watch Tron Legacy 3D

        Originally posted by TamM View Post
        Hello Sevenout

        Just to confirm are you trying to play Tron:Legacy 3D in HD quality?

        Thanks,
        Tam
        No. HDX.

        I opened a support ticket. Ticket # 160728-000274 if you want to check it out. As of now they want me to call since they have been unable to figure it out through email.

        Comment


          #5
          Re: Unable to watch Tron Legacy 3D

          Could you check under settings within the Vudu app and make sure that the default streaming quality is set to HDX.

          Comment


            #6
            Re: Unable to watch Tron Legacy 3D

            Originally posted by FelipeF View Post
            Could you check under settings within the Vudu app and make sure that the default streaming quality is set to HDX.
            My default streaming quality is set to UHD. Could this be the problem? If I change it to HDX what will happen when I want to watch a UHD movie? Will it automatically try to stream in UHD or HDX? I'll try setting the default to HDX tonight and see if that helps. Please note that all my other 3D movies are playing just fine with the default set to UHD.

            Comment


              #7
              Re: Unable to watch Tron Legacy 3D

              Originally posted by FelipeF View Post
              Could you check under settings within the Vudu app and make sure that the default streaming quality is set to HDX.
              I changed my default quality from UHD to HDX and tried watching the movie again. Same error.

              Comment


                #8
                Re: Unable to watch Tron Legacy 3D

                We are expecting a firmware update from LG with 3D support improvements soon. We hope that this update will help resolve this issue. We do not have an ETA on when LG will release this update.

                Comment


                  #9
                  Re: Unable to watch Tron Legacy 3D

                  Originally posted by FelipeF View Post
                  We are expecting a firmware update from LG with 3D support improvements soon. We hope that this update will help resolve this issue. We do not have an ETA on when LG will release this update.
                  I don't think any LG firmware updates have been installed recently. I tried watching this movie the other evening just to see if it was still not working and I got the same error. Out of habit, I tried it a few more times and and got the same error a few times but on the last try the movie started playing and played through to the end with no problems. I have not since tried playing the move again. Will try again in the next couple days. Not sure what could be different. To my knowledge no LG or VUDU app updates have been installed recently. Any ideas? I hate when things just magically start working because it makes it that much harder to find out what the problem was to begin with.

                  Comment

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