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FANDANGONOW GIFT CARDS - being rejected by VUDU randomly.

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    FANDANGONOW GIFT CARDS - being rejected by VUDU randomly.

    VUDU, which now accepts FandangoNow gift cards - is rejecting some FN gift cards randomly. Some redeem, some don't - no reason we can see here.

    The ones rejected still show good at FandangoNow (see image showing card balance).

    VUDU throws an invalid error (see image)

    FelipeF - can VUDU fix this?

    Capture1.JPG


    2021-05-26 (1).png


    #2
    I am having the same issue.

    Comment


      #3
      I also am running into this same problem.

      Comment


        #4
        Mine is having the same issue.

        Comment


          #5
          I am having the same issue. What zip code should we be entering (it is a requirement). Thank you!

          Comment


            #6
            My FandangoNow gift cards are not working on Vudu either -- they still show good on FandangoNow. Hopefully this will be fixed. Thank you.

            Comment


              #7
              My physical fandango gift card would not add to vudu

              Comment


                #8
                Same here.

                Comment


                  #9
                  There are Fandango and FandangoNow gift cards. They both start with 6006, and I have not seen any notable difference between the two. Will Vudu accept both or only FandangoNow gift cards? FandangoNow accepts both gift cards.

                  I also would like to know why zipcode is being required, and if that’s related to account holder or somehow tied to the gift card, which does not make a lot of sense to me.

                  Comment


                    #10
                    We only accept FandangoNow gift cards, not Fandango gift cards.

                    Comment


                      #11
                      FelipeF Mine is a FandangoNow and it is Not letting me add to vudu.

                      Comment


                        #12
                        I bought a FandangoNOW gift card from Fold and it did not work on Vudu.
                        Attached Files

                        Comment


                          #13
                          The issue is with known FandangoNow gift cards. The redemption issue is fairly random - some work, some do not. Of course, Fandango gift cards should also work - as VUDU is owned by Fandango (not just FandangoNow), and the same Fandango gift cards DO work on FandangoNow. Why would it work differently when one company owns both providers?

                          Comment


                            #14
                            Originally posted by FelipeF View Post
                            We only accept FandangoNow gift cards, not Fandango gift cards.
                            Please answer the problem I and others have: What zip code are we supposed to enter? FandangoNow gift cards do not have a zip code! I tried entering my own zip code, and got an error. I tried entering 00000, and still got an error. The form also gives an error if I leave the box blank.

                            Comment


                              #15
                              Originally posted by lgmayka View Post
                              What zip code are we supposed to enter?.
                              Enter your own home zip code (presumably the zip code of your account). If it doesn’t apply the gift card, that means you have a broken gift card like the rest who are having this issue.

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