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SMOKEY AND THE BANDIT - 4K Codes Redeeming HD

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    SMOKEY AND THE BANDIT - 4K Codes Redeeming HD

    FelipeF - these new 4K codes have hit the ground - can we get the fix at VUDU so they redeem UHD and don't burn anyone's codes?

    #2
    That was quick - appears to be fixed now. Thanks.

    Comment


      #3
      Yep

      Comment


        #4
        FelipeF I tried to enter my 4K code and I got the message: "Something's not right. Re-enter your code."

        And trying to redeem through the Universal Redeem site and select VUDU, I got a "Promotion Not Found" message.

        Comment


          #5
          FelipeF I am having the same issue as scottmcasey where I get the "Something's not right. Re-enter your code." message when trying to redeem the UHD code here on Vudu. The code verifies as 4K on the Movies Anywhere web-site. Thanks for looking into it.

          Comment


            #6
            If you have already created a ticket with us with the required documentation for this issue then DM me your ticket numbers so I can take a look for you, thanks.

            Comment


              #7
              This is still an issue. We have a 4K redeem link at VUDU, but it doesn't work and sends a Promotion Not Found or Something's Not Right.

              Comment


                #8
                This is still an issue. My code is not working.

                Comment


                  #9
                  I finally got my code and it didn't work. Glad I'm not the only one but surprised this isn't fixed considering it's been out for nearly a month.

                  Comment


                    #10
                    Originally posted by FelipeF View Post
                    If you have already created a ticket with us with the required documentation for this issue then DM me your ticket numbers so I can take a look for you, thanks.
                    FelipeF, I sent you my ticket number two weeks ago, if you could look into it. Support recommended that I redeem at Movies Anywhere, which seems odd, especially since the Universal site offers VUDU as a redemption option.

                    Comment


                      #11
                      Has is this still not fixed?

                      Comment


                        #12
                        This was set to redeem in UHD a couple of weeks ago.

                        Comment


                          #13
                          Originally posted by FelipeF View Post
                          This was set to redeem in UHD a couple of weeks ago.
                          FelipeF I am still getting the same errors that I received on June 3 and reported above. VUDU support and Universal support (along with the universalredeem.com website) all confirm the code is valid. However, I cannot redeem directly in VUDU nor by selecting VUDU as the provider through the universalredeem.com site.

                          Comment


                            #14
                            Originally posted by FelipeF View Post
                            This was set to redeem in UHD a couple of weeks ago.
                            it wasn't fixed, it still is a issue for me and everyone.

                            Comment


                              #15
                              We have made some more changes with the help from the studio. This should be fixed now, sorry for the delay.

                              Comment

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