Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Willy Wonka UHD not porting in from Movies Anywhere

Collapse
X
Collapse
 
  • Page of 4
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 template Next
    #16
    Originally posted by lujan View Post
    I also contacted WB a bunch of times and each time I never go any response at all. You would think that since it's the same company that owns Vudu, they would be able to quickly fix the issue?

    614 UHD
    783 HDX
    5 SD
    I don't think WB owns Vudu. FNow is Universal. MA just needs to get rid of one of their entries, and use the same ID they have to link one, or both to the Vudu ID.

    Comment

      #17
      Originally posted by Wasteland View Post

      I don't think WB owns Vudu. FNow is Universal. MA just needs to get rid of one of their entries, and use the same ID they have to link one, or both to the Vudu ID.
      I believe WB is a partial owner of Fandango who now owns Vudu:

      NBCUniversal (70%) WarnerMedia (30%)

      614 UHD
      783 HDX
      5 SD

      Comment

        #18
        Originally posted by lujan View Post

        I believe WB is a partial owner of Fandango who now owns Vudu:

        NBCUniversal (70%) WarnerMedia (30%)

        614 UHD
        783 HDX
        5 SD
        Odd, I wonder why a lot of WB shows were added to Vudu and not FNow when it was alive?

        Comment

          #19
          Originally posted by Wasteland View Post

          Odd, I wonder why a lot of WB shows were added to Vudu and not FNow when it was alive?
          When lawyers get involved the most idiotic things can occur.

          614 UHD
          783 HDX
          5 SD

          Comment

            #20
            Untitled.jpg
            Bumping this as I just had this happen today when I redeemed through MA. I noticed I have 2 versions on MA, the version my HD copy is attached to on Vudu and my new UHD version. FelipeF is it possible that the new version isn't linked to Vudu properly (or not at all) and it's just reading the old version?

            Comment

              #21
              There is no new version on Vudu. Vudu added UHD to the original version. MA added a new listing along with their old listing, which is making this very confusing. If anything, MA needs to remove one of their listings and have all incoming and outgoing port from that one title. Many have emailed MA, but they tend to see no reason to fix it.

              Comment

                #22
                Originally posted by Wasteland View Post
                There is no new version on Vudu. Vudu added UHD to the original version. MA added a new listing along with their old listing, which is making this very confusing. If anything, MA needs to remove one of their listings and have all incoming and outgoing port from that one title. Many have emailed MA, but they tend to see no reason to fix it.
                This is a Warner issue, and they are constantly creating "new" UHD versions that are causing headaches not just on MA, but on Vudu and iTunes when codes get redeemed.

                Other titles affected include "The Outsiders" and "Mad Max Beyond Thunderdome."

                Comment

                  #23
                  In the case of this movie, they should have created a new version for Vudu. This release was more than just a rez upgrade / HDR pass, it is a full new scan with a return to the original theatrical framing on some shots that were changed for the original BD release.

                  Comment

                    #24
                    Originally posted by Toddwrtr View Post

                    This is a Warner issue, and they are constantly creating "new" UHD versions that are causing headaches not just on MA, but on Vudu and iTunes when codes get redeemed.

                    Other titles affected include "The Outsiders" and "Mad Max Beyond Thunderdome."
                    But if it were just a Warner issue, it Vudu would have added a new version. I'm sure they send out mass emails when they release new versions or updates? I doubt they would tell MA, iTunes to add a new one, and say Vudu can P-off... IDK...

                    Comment

                      #25
                      So there is a way you can tell which version you are watching. The old version is 1.78, the new version is 1.85. When I play the HD version on Vudu, it is the new 1.85. Somewhere wires are crossed. Vudu needs entries for both versions to match what MA has and this would probably clear up the problem.

                      Comment

                        #26
                        Add me to the number of people with this issue. and here is the official word from MA.

                        Vudu does not carry that edition in their platform as of yet. VUDU currently only carries the 1971 theatrical version. As the 4K version you have just redeemed is not available in VUDU, the 4K title you have just redeemed will not be able to port into VUDU.
                        How can VUDU get the appropriate version to align to the new 50th Anniversary 4K version? I reached out to WB and still have not heard back yet.

                        With VUDU having a 4K option on the older version, it seems like that should be the 4K for the newer 50th Anniversary version w/o a UHD option for the existing version.

                        Comment

                          #27
                          Originally posted by B2Net View Post
                          Add me to the number of people with this issue. and here is the official word from MA.

                          How can VUDU get the appropriate version to align to the new 50th Anniversary 4K version? I reached out to WB and still have not heard back yet.

                          With VUDU having a 4K option on the older version, it seems like that should be the 4K for the newer 50th Anniversary version w/o a UHD option for the existing version.
                          See my post above (#15). WB is ignoring the issue and you'll likely never hear from them.

                          678 UHD
                          803 HDX
                          5 SD

                          Comment

                            #28
                            It's frustrating these simple fixes can't be fixed.

                            Comment

                              #29
                              btw. I never received any response from VUDU support beyond the templated "we will respond in 72 hours" which we are about past that time as of this writing. Ticket #20220101-4JO12P.

                              And as expected nothing from Warner Bros which seems to no longer allow us to see past correspondences nor sends email confirmation of submitted support requests.

                              Edit: just received the following correspondence from WB.
                              Vudu is aware of it and working on fix. However, we don't know when they'll have it fixed. But once it's fixed, it will show in your Vudu account automatically.
                              Now if we could receive VUDU's official response, please.

                              Comment

                                #30
                                How has THIS issue not been fixed by now????

                                I keep waiting to be able to watch this on VUDU IN 4K, but nobody at VUDU seems willing to pick up the phone / converse via emails with MA / WB / whomever else to make what CERTAINLY isn't a difficult fix happen. Itunes addressed this a LONG time ago, and yet here we are.

                                I was hoping when Fandango took over VUDU these kinds of transfer issues would be fixed quickly and occur much less frequently, but that appears to have been a pipe dream.

                                Please find a way to get MA 4K rights ported into VUDU. This has gone on for far too long, and screams that no one at VUDU is making an active, passionate, and serious attempt to address the problem.

                                Comment

                                Previous 1 2 3 4 template Next
                                Working...
                                X