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Willy Wonka UHD not porting in from Movies Anywhere

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    #31
    I really believe this is a Warner Bros. issue and not a streaming vendor issue. I've contacted Warner Bros. on multiple occasions and they just never responded about this.

    679 UHD
    805 HDX
    5 SD

    Comment


      #32
      Originally posted by lujan View Post
      I really believe this is a Warner Bros. issue and not a streaming vendor issue. I've contacted Warner Bros. on multiple occasions and they just never responded about this.

      679 UHD
      805 HDX
      5 SD
      Then, as I mentioned in the Dark City thread, Vudu needs to pick up the phone and HOUND either WB or MA until this gets fixed. As I said earlier, iTunes has managed to have this right for a LONG time now, despite the dual entries at MA. There is simply no good reason why Vudu customers should be treated this way, especially when iTunes successfully addressed this issue months ago.

      I will admit that WB has serious customer-support issues, as I personally just put a year-long nightmare of an experience behind me concerning scratched discs in my LOTR 4K and Hobbit 4K sets. Warner's home media department did not respond to multiple requests for help spanning 11 months, until I happened to touch base with a guy at WB that wasn't even in the media department who lit a fire under some butts. That said, I seriously doubt they would treat a business partner like Vudu that way. Vudu just needs to push the issue, but historically they haven't CARED enough about improving things for their customers to do so.

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        #33
        Looks like this now has a single listing at VUDU yet the UHD is still not porting into VUDU.

        Warner and MA stated it was a VUDU issue while VUDU states it is a Warner or MA issue.

        As a customer I have no interest in placing any blame. I simply want my title available as it should.

        Is any company actually being any work towards a fix or still just blaming each other?

        Comment


          #34
          Originally posted by B2Net View Post
          Looks like this now has a single listing at VUDU yet the UHD is still not porting into VUDU.

          Warner and MA stated it was a VUDU issue while VUDU states it is a Warner or MA issue.

          As a customer I have no interest in placing any blame. I simply want my title available as it should.

          Is any company actually being any work towards a fix or still just blaming each other?
          As far as I'm aware Vudu has only ever carried a single version of the movie. MA has two versions but the second one was never added to Vudu.

          Comment


            #35
            Originally posted by sankoni View Post

            As far as I'm aware Vudu has only ever carried a single version of the movie. MA has two versions but the second one was never added to Vudu.
            Going back and rereading the comments, I see that now. I do wish it would finally get worked out. I thought we had a potential move in that direction. Yet seems still same state of issue.

            Comment


              #36
              It has been a couple more months and still an issue. When will VUDU align with MA for the accurate version to be available?

              Comment


                #37
                For all the things VUDU and Fandango have done right or corrected I hesitate to complain. Yet today 5/19/22 I received a reply to my help ticket on this issue that I submitted 1/1/2022 apologizing about how late it was getting back with me. And then explaining that VUDU has a different license for this title I'm UHD than what MA providers.

                While it may be a different license the question is why is it a different license. Considering all other MA providers besides VUDU were provided the correct license. I wish VUDU could work with WB to get the right license.

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