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Merge did not include some purchased movies.

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    Merge did not include some purchased movies.

    I merged my Fandangonow with Vudu. Now I am missing my John Wick trilogy! Anyone know how I can get them back??

    #2
    Use contact support on the webpage. Call the 800 number. Live support on the app.

    Comment


      #3
      One issue I see is titles that were of higher resolution on FandangoNow than Vudu. in those cases they should transfer the encoded files to vudu. For example FandangoNow had a movie Earth to Echo in 4K. the owner of the movie is out of business.

      Comment


        #4
        I just called customer service and was told one of the movies I purchased that wasn't available on vudu that merged,since Vudu doesn't have the license can't be played...so goes the same with 2 other movies I bought in HDX only can be played SD...shouldn't the merger have taken care of those details?And my number of movies hasn't changed with the 5 that were added

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          #5
          Originally posted by chairmark95@yahoo.com View Post
          I just called customer service and was told one of the movies I purchased that wasn't available on vudu that merged,since Vudu doesn't have the license can't be played...so goes the same with 2 other movies I bought in HDX only can be played SD...shouldn't the merger have taken care of those details?And my number of movies hasn't changed with the 5 that were added
          I said this would happen once the merge was announced, people said I was wrong... if they don't have the license to play or sell it on Vudu, it won't work out well. Some of mine say purchased in HDX, but still play SD only, even though they played HD in FNow. Many titles are double importing, even ones I did not buy on FNow, titles I had Vudu delete years ago, have now added back.

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            #6
            if the title existed in a resolution at FN, it should be made available in the same resolution at VUDU. VUDU should have been able to merge the resolution data, even if they didn't yet have the file yet in place. It's not hard to create placeholders. They've done it before for UHD UV before they had the UHD resolution files. Give us our licenses ... so they work when the resolution is offered.

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              #7
              Superman and the mole man does not work at all. Tom and jerry house pests have no art at all! Just a empty space! Three of the cartoons don't work also.

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                #8
                Originally posted by Rex Strother View Post
                if the title existed in a resolution at FN, it should be made available in the same resolution at VUDU. VUDU should have been able to merge the resolution data, even if they didn't yet have the file yet in place. It's not hard to create placeholders. They've done it before for UHD UV before they had the UHD resolution files. Give us our licenses ... so they work when the resolution is offered.
                That is the way they did it for my titles. 3x FN had 4K Vudu doesn’t all say you purchased UHD. 1x for a title FN had HD say you purchased HDX. My issue was the one 4K I don’t think Vudu will ever get.

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                  #9
                  I noticed I "gained" 7 movies after the merger. I already had VUDU as my main storage for digital movies and have it linked to other services. Basically, I have duplicate copies of some of the same movies which I thought was weird - same HDX quality. So, I fortunately didn't lose any movies or TV shows in the merger. However, I did notice with my ROKU Movie Store set up that when I sign in now, it maxed out at 400 movies but when I go to the VUDU app itself, I have all my movies. Figure that is some sort of limitation set through the ROKU settings?

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                    #10
                    Apparently, some executive thought it would be better to work out any licensing issues on Vudu after customers' libraries were merged. It will likely be months before this gets resolved, if at all.

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