Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Merge did not include some purchased movies.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Toddwrtr
    replied
    Nearly two years later, and my library still has not been restored.

    Leave a comment:


  • jeremymc7
    replied
    I do swear that I noticed some titles this week that I swore I owned ; but I’ve got thousands and thousands of movies and I don’t keep track of my purchases.

    If Wick is disappearing others might.

    I do find it interesting all my Wick are still there though.

    I have bought hundreds of InstraWatch titles and done hundred of Disc to Digital (both scan from disc way back when as well as scan barcode) so I can’t say where I got my Wick titles.

    Leave a comment:


  • schnides111
    replied
    My
    ​​​​​​john wick movies disappeared from my list also. I had John Wick2 and 3 on my Vudu account . They disappeared within the last 5 months. I was looking to add John Wick4 but now I'm not sure.

    Leave a comment:


  • Toddwrtr
    replied
    Apparently, some executive thought it would be better to work out any licensing issues on Vudu after customers' libraries were merged. It will likely be months before this gets resolved, if at all.

    Leave a comment:


  • Mattman72
    replied
    I noticed I "gained" 7 movies after the merger. I already had VUDU as my main storage for digital movies and have it linked to other services. Basically, I have duplicate copies of some of the same movies which I thought was weird - same HDX quality. So, I fortunately didn't lose any movies or TV shows in the merger. However, I did notice with my ROKU Movie Store set up that when I sign in now, it maxed out at 400 movies but when I go to the VUDU app itself, I have all my movies. Figure that is some sort of limitation set through the ROKU settings?

    Leave a comment:


  • Blurayfan
    replied
    Originally posted by Rex Strother View Post
    if the title existed in a resolution at FN, it should be made available in the same resolution at VUDU. VUDU should have been able to merge the resolution data, even if they didn't yet have the file yet in place. It's not hard to create placeholders. They've done it before for UHD UV before they had the UHD resolution files. Give us our licenses ... so they work when the resolution is offered.
    That is the way they did it for my titles. 3x FN had 4K Vudu doesn’t all say you purchased UHD. 1x for a title FN had HD say you purchased HDX. My issue was the one 4K I don’t think Vudu will ever get.

    Leave a comment:


  • Gaastra
    replied
    Superman and the mole man does not work at all. Tom and jerry house pests have no art at all! Just a empty space! Three of the cartoons don't work also.

    Leave a comment:


  • Rex Strother
    replied
    if the title existed in a resolution at FN, it should be made available in the same resolution at VUDU. VUDU should have been able to merge the resolution data, even if they didn't yet have the file yet in place. It's not hard to create placeholders. They've done it before for UHD UV before they had the UHD resolution files. Give us our licenses ... so they work when the resolution is offered.

    Leave a comment:


  • Wasteland
    replied
    Originally posted by chairmark95@yahoo.com View Post
    I just called customer service and was told one of the movies I purchased that wasn't available on vudu that merged,since Vudu doesn't have the license can't be played...so goes the same with 2 other movies I bought in HDX only can be played SD...shouldn't the merger have taken care of those details?And my number of movies hasn't changed with the 5 that were added
    I said this would happen once the merge was announced, people said I was wrong... if they don't have the license to play or sell it on Vudu, it won't work out well. Some of mine say purchased in HDX, but still play SD only, even though they played HD in FNow. Many titles are double importing, even ones I did not buy on FNow, titles I had Vudu delete years ago, have now added back.

    Leave a comment:


  • chairmark95@yahoo.com
    replied
    I just called customer service and was told one of the movies I purchased that wasn't available on vudu that merged,since Vudu doesn't have the license can't be played...so goes the same with 2 other movies I bought in HDX only can be played SD...shouldn't the merger have taken care of those details?And my number of movies hasn't changed with the 5 that were added

    Leave a comment:


  • Blurayfan
    replied
    One issue I see is titles that were of higher resolution on FandangoNow than Vudu. in those cases they should transfer the encoded files to vudu. For example FandangoNow had a movie Earth to Echo in 4K. the owner of the movie is out of business.

    Leave a comment:


  • jeremymc7
    replied
    Use contact support on the webpage. Call the 800 number. Live support on the app.

    Leave a comment:


  • Miss Mata
    started a topic Merge did not include some purchased movies.

    Merge did not include some purchased movies.

    I merged my Fandangonow with Vudu. Now I am missing my John Wick trilogy! Anyone know how I can get them back??
Working...
X