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LUCA - 4K Codes Redeeming HD at VUDU

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    #31
    Originally posted by Rex Strother View Post
    The issue in this appears to be on Disney's end - FelipeF - can you have VUDU contact them? VUDU has it UHD, but Disney isn't seeing it and Disney isn't fixing the problem. And they don't have a handy forum.
    We have alerted them several times. They will need to figure out the issue since it does reside on their end. Not much we can do at this point unfortunately.

    Comment


      #32
      Originally posted by Sandler77 View Post

      You really should be redeeming on a provider over Movies Anywhere. This will give you a permanent copy on that provider as well as always port it into Movies Anywhere. But then if something happens, you will always have that copy on the provider. If you need a new Movies Anywhere Account for some reason, if that transaction disappears (it happens) that movie is gone. It's just "safer" in general to redeem on a provider so I always recommend to pick your favorite provider and redeem there. First, always checking the 4K sheet though to make sure it does redeem 4K there. Movies Anywhere should be the last place you redeem if there is no other option.

      (from DigitalMovieResources)
      I disagree, and I'll tell you why.

      Reason #1: I redeemed a code for The Matrix Trilogy 4K on Vudu. Vudu gave me HDX (apparently the individual movies were available in 4K, but Vudu only had the bundle in HDX), which then passed HD on to all other MA providers, even though the code was for 4K. Found out later from Warner Bros and Movies Anywhere that if I had redeemed the code on Movies Anywhere, I would have received 4K across all MA providers. Thankfully, Warner was generous enough to provide a new code, which I redeemed on MA, and low and behold I suddenly had the trilogy in 4K on iTunes, FandangoNow, Google Play Movies, and... Vudu.

      Reason #2: When Sony released The Mask of Zorro on UHD, Vudu only had the movie available in HDX. If I had redeemed the code on Vudu, I would have received the movie in HD across all MA providers, including Vudu, and the movie would have never upgraded to 4K/UHD on any MA provider. Movies Anywhere did have the movie in UHD, which is where I redeemed my code, and was able to then watch it in UHD and Dolby Atmos on the Apple TV app on my Roku Ultra.

      That is why I always redeem on Movies Anywhere. They have also been more willing to go to bat for me, as a customer, whenever there is a redemption issue, unlike Vudu, who's support is currently over-burdened with library merger issues.

      Comment


        #33
        As I've said before, contact Disney Support at www.disneystudioshelp.com/contact-dch.html and explain the situation. Be ready to provide a copy of the code insert and proof of purchase. They will likely have to issue you a new code, and I highly recommend you redeem that new code on Movies Anywhere. That is where I redeemed my code, and it redeemed as UHD with no issue.

        Comment


          #34
          Originally posted by Toddwrtr View Post
          As I've said before, contact Disney Support at www.disneystudioshelp.com/contact-dch.html and explain the situation. Be ready to provide a copy of the code insert and proof of purchase. They will likely have to issue you a new code, and I highly recommend you redeem that new code on Movies Anywhere. That is where I redeemed my code, and it redeemed as UHD with no issue.
          I believe that everyone pretty much knows this. We are trying to avoid this situation.

          The matrix trilogy issues you refer to were from a few years back now when uhd was newish in town especially to digital. Now that time has progressed vudu usually has 4k Movies offered in uhd by physical release date if not before. That was the case with Luca. It was and has been available in Vudu since release date if not before in 4k so your examples is not usually applicable anymore.
          ​​​​​

          Comment


            #35
            Originally posted by Toddwrtr View Post

            I disagree, and I'll tell you why.

            Reason #1: I redeemed a code for The Matrix Trilogy 4K on Vudu. Vudu gave me HDX (apparently the individual movies were available in 4K, but Vudu only had the bundle in HDX), which then passed HD on to all other MA providers, even though the code was for 4K. Found out later from Warner Bros and Movies Anywhere that if I had redeemed the code on Movies Anywhere, I would have received 4K across all MA providers. Thankfully, Warner was generous enough to provide a new code, which I redeemed on MA, and low and behold I suddenly had the trilogy in 4K on iTunes, FandangoNow, Google Play Movies, and... Vudu.

            Reason #2: When Sony released The Mask of Zorro on UHD, Vudu only had the movie available in HDX. If I had redeemed the code on Vudu, I would have received the movie in HD across all MA providers, including Vudu, and the movie would have never upgraded to 4K/UHD on any MA provider. Movies Anywhere did have the movie in UHD, which is where I redeemed my code, and was able to then watch it in UHD and Dolby Atmos on the Apple TV app on my Roku Ultra.

            That is why I always redeem on Movies Anywhere. They have also been more willing to go to bat for me, as a customer, whenever there is a redemption issue, unlike Vudu, who's support is currently over-burdened with library merger issues.
            Reasons #1 and #2 are two examples of the same thing. You've really only given a single reason.

            Comment


              #36
              Originally posted by Toddwrtr View Post
              As I've said before, contact Disney Support and explain the situation. Be ready to provide a copy of the code insert and proof of purchase. They will likely have to issue you a new code, and I highly recommend you redeem that new code on Movies Anywhere. That is where I redeemed my code, and it redeemed as UHD with no issue.
              Of course you can do ​​​​this. We are trying to avoid this situation.

              The matrix trilogy issues you refer to were from a few years back now when uhd was newish in town especially to digital. Now that time has progressed vudu usually has 4k Movies offered in uhd by physical release date if not before. That was the case with Luca. It was and has been available in Vudu since release date if not before in 4k so your examples is not usually applicable anymore.
              ​​​​​

              Comment


                #37
                I give up. Continue complaining to Vudu, who are overburdened with other more pressing issues that are within their own control (such as fixing the mess they created with the library mergers). FelipeF has already said that this is an issue on Disney's side, so if no one is going to contact Disney regarding their redemption issue, that is on them.

                Comment


                  #38
                  Originally posted by Toddwrtr View Post
                  I give up. Continue complaining to Vudu, who are overburdened with other more pressing issues that are within their own control (such as fixing the mess they created with the library mergers). FelipeF has already said that this is an issue on Disney's side, so if no one is going to contact Disney regarding their redemption issue, that is on them.
                  You are 100 percent correct. Contacting Disney support sounds like a good way to help move this process forward.

                  I would guess that their initial response will be 'but you can redeem it at Movies Anywhere' to which the response should be 'but I usually redeem all my codes at Vudu and that is my preference.'

                  Comment


                    #39
                    Originally posted by diamond204 View Post

                    You are 100 percent correct. Contacting Disney support sounds like a good way to help move this process forward.

                    I would guess that their initial response will be 'but you can redeem it at Movies Anywhere' to which the response should be 'but I usually redeem all my codes at Vudu and that is my preference.'
                    Users should be aware that many studios (currently Sony and Universal) are forcing you to redeem your codes at Movies Anywhere, and I expect that trend to continue.

                    I have had to deal with studios before with similar issues to this one, and all I can say is to be persistent and do not take "No" for an answer. My code for "Willy Wonka" redeemed as HD (thru Movies Anywhere, who were aware of the issue) and I spent several days flinging e-mails back and forth with Warner Bros customer support until they finally issued a new code for me to redeem, which DID redeem in UHD. For me, I find digital to be more cumbersome and troublesome than physical media. You can't take away a customer's Blu-ray disc, and you can't downgrade the Blu-ray to DVD (one of my big complaints with the Vudu/FN library merger).

                    Comment


                      #40
                      Originally posted by Toddwrtr View Post

                      I disagree, and I'll tell you why.

                      Reason #1: I redeemed a code for The Matrix Trilogy 4K on Vudu. Vudu gave me HDX (apparently the individual movies were available in 4K, but Vudu only had the bundle in HDX), which then passed HD on to all other MA providers, even though the code was for 4K. Found out later from Warner Bros and Movies Anywhere that if I had redeemed the code on Movies Anywhere, I would have received 4K across all MA providers. Thankfully, Warner was generous enough to provide a new code, which I redeemed on MA, and low and behold I suddenly had the trilogy in 4K on iTunes, FandangoNow, Google Play Movies, and... Vudu.

                      Reason #2: When Sony released The Mask of Zorro on UHD, Vudu only had the movie available in HDX. If I had redeemed the code on Vudu, I would have received the movie in HD across all MA providers, including Vudu, and the movie would have never upgraded to 4K/UHD on any MA provider. Movies Anywhere did have the movie in UHD, which is where I redeemed my code, and was able to then watch it in UHD and Dolby Atmos on the Apple TV app on my Roku Ultra.

                      That is why I always redeem on Movies Anywhere. They have also been more willing to go to bat for me, as a customer, whenever there is a redemption issue, unlike Vudu, who's support is currently over-burdened with library merger issues.
                      you can always check the 4K sheet and that would solved your problem (or at least let you know where to redeem). In that case, MA may have been the only option. You can always contact VUDU and they will fix the redeem but you often are asked to show proof of purchase and the redeem slip.

                      Comment


                        #41
                        Still not fixed.

                        Longtime Vudu user but if I can't redeem my codes there anymore, I will switch retailers.

                        Comment


                          #42
                          Originally posted by vudu4u2 View Post
                          Still not fixed.

                          Longtime Vudu user but if I can't redeem my codes there anymore, I will switch retailers.
                          What do you need fixed? If you already redeemed the code, as Felipe indicated, you would need to contact Disney directly to have a new code issued. Vudu can't change anything once a code is redeemed.

                          Comment


                            #43
                            Originally posted by Toddwrtr View Post

                            What do you need fixed? If you already redeemed the code, as Felipe indicated, you would need to contact Disney directly to have a new code issued. Vudu can't change anything once a code is redeemed.
                            Why do I need it fixed? You've responded numerous times on this thread but apparently don't understand. I don't need a new code, I just need mine to redeem properly. The 4K code doesn't redeem 4K on Vudu. Vudu NEVER fixed it, despite Felipe saying he did (and would). Don't tell me to redeem on MA blah, blah. Read my posts. What I said is valid and should have been done a month ago.

                            Originally posted by FelipeF View Post
                            This is now redeeming as UHD for 4k disc codes.

                            Comment

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