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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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(FIXED) LUCA - 4K Codes Redeeming HD at VUDU

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    #16
    FelipeF message sent with screen shot. Please have Disney fix this. Only able to redeem a UHD/4K code to MoviesAnywhere or Google…

    Comment


      #17
      Originally posted by FelipeF View Post
      Can someone DM me a picture of one of these codes so we can show the studio what's going on, thanks.
      if you still need this, let me know, I can do this. It is still messed up.

      Comment


        #18
        FelipeF Any update??

        Comment


          #19
          Originally posted by Sandler77 View Post
          FelipeF Any update??
          It’s still not working

          Comment


            #20
            Originally posted by Sandler77 View Post
            100% not working. There is not even a VUDU option at redeemdigitalmovie to redeem UHD any more. Just UHD in MA or HD in google play. Please help!
            Redeem on Movies Anywhere, of which Vudu is a retail partner. If MA or Disney has it mapped incorrectly (to HD rather than UHD), MA can usually pitch in and assist or at least help you get in touch with someone who can help you. MA usually knows where the breakdown is. For example, my UHD code for Willy Wonka came up in MA as a UHD version, but the movie ID it was mapped to by the studio, Warner, was for the older HD version, and MA was able to provide the necessary contact information to Warner to get it corrected by issuing me a new code.

            Comment


              #21
              If you have already redeemed on Vudu, you are basically stuck with getting Vudu to fix it for you, or you will have to contact Disney Support at www.disneystudioshelp.com/contact-dch.html and explain the situation. Be ready to provide a copy of the code insert and proof of purchase.

              Comment


                #22
                Originally posted by Toddwrtr View Post

                Redeem on Movies Anywhere, of which Vudu is a retail partner. .
                Of course folks know this. The best solution is for Vudu to fix on their end so many folks buying discs don't get super frustrated unknowingly redeeming their codes at Vudu by getting an HD version instead of the proper 4k copy.

                Comment


                  #23
                  I don’t want to redeem at MA. That is an absolute last result. I always redeem at providers rather than MA. This is a band-aid fix that doesn’t solve the problem in any way…

                  Comment


                    #24
                    Any update on this?

                    Comment


                      #25
                      Almost 3 weeks now and still not fixed.

                      Comment


                        #26
                        FelipeF any update to share?

                        Comment


                          #27
                          VUDU apparently went dark on this one. It’s like it doesn’t exist. Maybe they think we’ll stop asking and pretend everything works just fine. Still can’t choose VUDU from the Disney redeem. VUDU redeem of the UHD code still redeems HD. Nothing has changed.

                          Comment


                            #28
                            Originally posted by Sandler77 View Post
                            I don’t want to redeem at MA. That is an absolute last result. I always redeem at providers rather than MA. This is a band-aid fix that doesn’t solve the problem in any way…
                            Why?

                            Comment


                              #29
                              Originally posted by Toddwrtr View Post

                              Why?
                              You really should be redeeming on a provider over Movies Anywhere. This will give you a permanent copy on that provider as well as always port it into Movies Anywhere. But then if something happens, you will always have that copy on the provider. If you need a new Movies Anywhere Account for some reason, if that transaction disappears (it happens) that movie is gone. It's just "safer" in general to redeem on a provider so I always recommend to pick your favorite provider and redeem there. First, always checking the 4K sheet though to make sure it does redeem 4K there. Movies Anywhere should be the last place you redeem if there is no other option.

                              (from DigitalMovieResources)

                              Comment


                                #30
                                The issue in this appears to be on Disney's end - FelipeF - can you have VUDU contact them? VUDU has it UHD, but Disney isn't seeing it and Disney isn't fixing the problem. And they don't have a handy forum.

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