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Fandangonow Account not merging at all

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    #16
    Originally posted by poit57 View Post
    I cannot start the merge process. Everytime I get an email to verify that I'm the owner of the email address associated with FandangoNow, the "verify" link takes me to a page that tells me that the link is expired and that I need to request a new link. It's seems to be a never-ending loop as I've gotten 7 different verification emails that contain expired links.
    I continued having the same issue for over a week after I was told that a ticket escalation was entered. When I called back, the first rep told me that he couldn't find an account under my email address despite the fact that I was receiving a verification email every time I entered a FandangoNow account email address. He put me on hold and then disconnected the call while he was checking with his supervisor.

    I called back and got another rep who said that she couldn't find an account with my current email address, which I successfully used to sign into FandangoNow on my dad's smart TV a few weeks before the merger of the two services. She said that she did find an account with my previous email address, which I changed on the FandangoNow site about 2 years ago. When I entered my old email address at vudu.com/move, I would get a message that there was no FandangoNow account matching that email, but I was still getting verification emails with an expired link when I entered my current email address.

    This rep told me that she would put in another ticket escalation and that the issues are usually addressed within 48 to 72 hours. I tried merging accounts with vudu.com/move again today, 4 days later. Now the website tells me there is no FandangoNow account found with either email address. Does that mean that my accounts were merged, or did they just purge me from the FandangoNow system? Is there any indication in the Vudu website that shows a successful merge if I don't remember any specific movies that were purchased through FandangoNow and not already synced across providers through Ultraviolet or Movies Anywhere?

    Update: After calling and speaking to someone else, a rep told me that there were no trouble tickets entered for my previous calls, but she did locate a library under my old email address. According to her, this means that they can still merge my FandangoNow account with Vudu and this should be resolved within 24 to 48 hours.
    Last edited by poit57; 08-25-2021, 09:56 PM. Reason: update after customer service call

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      #17
      This is such a complete and unnecessary mess.

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        #18
        I have the same issue and Furious. 72 or 74 hrs is a lie!!

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