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Fandangonow Account not merging at all

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  • Leti M
    replied
    I have the same issue and Furious. 72 or 74 hrs is a lie!!

    Leave a comment:


  • Toddwrtr
    replied
    This is such a complete and unnecessary mess.

    Leave a comment:


  • poit57
    replied
    Originally posted by poit57 View Post
    I cannot start the merge process. Everytime I get an email to verify that I'm the owner of the email address associated with FandangoNow, the "verify" link takes me to a page that tells me that the link is expired and that I need to request a new link. It's seems to be a never-ending loop as I've gotten 7 different verification emails that contain expired links.
    I continued having the same issue for over a week after I was told that a ticket escalation was entered. When I called back, the first rep told me that he couldn't find an account under my email address despite the fact that I was receiving a verification email every time I entered a FandangoNow account email address. He put me on hold and then disconnected the call while he was checking with his supervisor.

    I called back and got another rep who said that she couldn't find an account with my current email address, which I successfully used to sign into FandangoNow on my dad's smart TV a few weeks before the merger of the two services. She said that she did find an account with my previous email address, which I changed on the FandangoNow site about 2 years ago. When I entered my old email address at vudu.com/move, I would get a message that there was no FandangoNow account matching that email, but I was still getting verification emails with an expired link when I entered my current email address.

    This rep told me that she would put in another ticket escalation and that the issues are usually addressed within 48 to 72 hours. I tried merging accounts with vudu.com/move again today, 4 days later. Now the website tells me there is no FandangoNow account found with either email address. Does that mean that my accounts were merged, or did they just purge me from the FandangoNow system? Is there any indication in the Vudu website that shows a successful merge if I don't remember any specific movies that were purchased through FandangoNow and not already synced across providers through Ultraviolet or Movies Anywhere?

    Update: After calling and speaking to someone else, a rep told me that there were no trouble tickets entered for my previous calls, but she did locate a library under my old email address. According to her, this means that they can still merge my FandangoNow account with Vudu and this should be resolved within 24 to 48 hours.
    Last edited by poit57; 08-25-2021, 09:56 PM. Reason: update after customer service call

    Leave a comment:


  • sankoni
    replied
    I've also tried verifying my FandangoNow account with my password, but it tells me the password is incorrect. I use a password keeper, so I know that I'm using the right one.
    Be careful here. I noticed a weird bug when you get to this step. If you are logged in to VUDU on your browser, and if the emails for FandangoNOW and VUDU are different, when you attempt to verify your FandangoNOW account with password, the system will somehow replace the email address on your VUDU account with the FandangoNOW email. It might be safer completing this process on a different browser where you are not logged in to your VUDU account already.



    Leave a comment:


  • TJLamb0518
    replied
    this is pitiful. i called (my third call) last Saturday and was told it was being escalated to “corporate” and i would get response in 48 hours. Well, that never happened. and their chat function is useless.

    VERY disappointing

    Leave a comment:


  • poit57
    replied
    I cannot start the merge process. Everytime I get an email to verify that I'm the owner of the email address associated with FandangoNow, the "verify" link takes me to a page that tells me that the link is expired and that I need to request a new link. It's seems to be a never-ending loop as I've gotten 7 different verification emails that contain expired links.

    I've also tried verifying my FandangoNow account with my password, but it tells me the password is incorrect. I use a password keeper, so I know that I'm using the right one.

    Leave a comment:


  • Toddwrtr
    replied
    Originally posted by racehorse View Post
    I filed a ticket four days ago but heard nothing further. I decided to try again today and my account merged quickly. However both "Eerie Indiana" and "Amazing Stories" while merged appear to have no way to play them, although it shows that I purchased them. Both are described as "Plot summary not yet available."
    I filed a ticket nine days ago and have heard nothing. I called for a status, and was told to be patient, it may take awhile, and that I should stop calling to ask for an update, as I will receive an e-mail when my issue has been resolved.

    Leave a comment:


  • racehorse
    replied
    I filed a ticket four days ago but heard nothing further. I decided to try again today and my account merged quickly. However both "Eerie Indiana" and "Amazing Stories" while merged appear to have no way to play them, although it shows that I purchased them. Both are described as "Plot summary not yet available."

    Leave a comment:


  • lujan
    replied
    The same thing happened when I tried to merge last week where the Vudu and FandangoNow have the same email addresses. I thought it would be easier in that case but I was wrong. I ended up getting it to work when merging my secondary Vudu account with the FandangoNow account. It merged in a couple of minutes and I had a fairly large library. You may think of merging with a 2nd Vudu account if you have one?

    608 UHD
    785 HDX
    5 SD

    Leave a comment:


  • Tigerl18
    replied
    Originally posted by racehorse View Post
    My Fandangonow account is not merging at all to Vudu. I tried three days ago and yesterday. I get the confirmation letter my account is being merged and I will be notified when complete but nothing happens and I never get a letter indication the account has merged. I have a large Vudu collection and most of my Fandangonow movies are Movies Anywhere. However, I also purchased Amazing Stories Seasons One and Two from Fandangonow, Eerie Indiana TV Series, and some Fringe TV seasons not already in my Vudu account, and a HD copy of Die Die my Darling (Vudu only has SD). None of these are showing in my Vudu account. I still have the purchase confirmations from Fandango now.
    It's been a week since I got the email & followed instructions, & my accouts still haven't merged either.

    The strange thing for me was when I clicked the "verify email" link in the FandangoNow email, it never asked me for me Vudu information to merge with, it just gave me the message "This may take a while, we'll email you when the merge is complete". When I hadn't heard anything for a couple days, I contacted their customer service on Twitter, & they thought it was strange it never asked me for my Vudu information to merge with (I did ask later if it was because my accounts were linked before the merge), but they didn't answer & told me to call them. When I did, they did say since my accounts were linked before the merge, it would automatically do it (don't know why I had to call to get that info?) & to just call them back in a couple days if it still hasn't worked.

    I'm finding it strange the lack of communication with customers reguarding this issue, & also having a hard time finding anyone else having this same issue. I've tried Google, Twitter, Reddit, & now here just to see if my problem is rare or not, apparently it is.

    I have most of the emails confirming my purchase for the movies I'm missing just in case, but not having any answers on when this will get resolved is frustrating to say the least. I'm thinking of contacting them again tomorrow to see if anything has changed, & to demand more clarity this time.

    Leave a comment:


  • dunnvudu
    replied
    Originally posted by lujan View Post
    They're making it up when it they say it takes long if you have a large library. My library is around 1200 movies and it only took a couple of minutes to merge when I used my secondary Vudu account rather than the primary one.

    608 UHD
    785 HDX
    5 SD
    I have over 4,000 movies. It took 10 hours for the merge to complete. I would say it took awhile.

    Leave a comment:


  • lujan
    replied
    They're making it up when it they say it takes long if you have a large library. My library is around 1200 movies and it only took a couple of minutes to merge when I used my secondary Vudu account rather than the primary one.

    608 UHD
    785 HDX
    5 SD

    Leave a comment:


  • TJLamb0518
    replied
    Same here. Did it on Tuesday, nothing happens except the on screen message that my merge was happening, so i called and waited about an hour. The rep said it was supposed to be done by midnight. So, Wednesday nothing had happened and no email had been received so I called again, waited again and the rep said the previous rep had gotten it wrong and said that it would take a day or two depending on the library size and walked me through doing it again which i did and got the onscreen message again. I said i would give it a couple of days since my library was about 3000 movies. still no email received. So….yesterday (Saturday) rolls around, no emails, no merging…so i called AGAIN and waiting AGAIN (because the chat option is totally useless) and now they’re escalating it to “corporate “ because they cannot see any reason why this is taking so long. The closest they could see is that I merged two Vudu accounts but that was 3-4 years ago. I also advised them I was holding off on buying anything else until this is sorted out so I don’t make it worse.

    Guess we’ll see. I was all for this merger until this happened. Now? Not so much.

    Leave a comment:


  • lujan
    replied
    I finally got my FandangoNow account to merge but only by merging it with my secondary Vudu account.

    608 UHD
    785 HDX
    5 SD

    Leave a comment:


  • lcarlton99
    replied
    I have been trying from the start also and am getting nowhere. I sent in support ticket and have not heard anything from them.

    Leave a comment:

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