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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Major Problems after Fandango / VUDU Merger (Examples)

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    Major Problems after Fandango / VUDU Merger (Examples)

    A) Movie Extras (Bonus Features) will no longer offer to let you rate them.
    B) Many Movie Extras (Bonus Materials) result in a 'Failed to get Play Back' Information message when trying to watch them.
    C) TV Show extras are listed like an episode in the Season list, but numbered differently. However, like the Movie Extras, many result in a 'Failed to get Play Back Information' message when trying to watch them.
    D) Individual Episodes of TV Shows no longer offer to let your Rate them.
    E) Many TV shows list an Episode that wasn't there before, normally it is greyed out, with no details and / or with no Episode Title / info. They will not play. Most likely, most of these episodes probably do not exist to start with.
    F) Some Shows are missing Episodes all together (they are not included in the episodes listings at all... they are simply skipped over).

    This is more problematic when you consider that Customers purchased a Season that had several listed Bonus Episodes and / or a Movie that had several listed Bonus Materials / Extras, but such Bonus material is not accessible / watchable. If customers they purchased it, they should own it and be able to watch it.

    Examples:

    1) Josh Gates Tonight Season 2 (Discovery, 2020) - Episode 7 is listed but will not play.

    2) NCIS Season 18 (2020, CBS) (Owned) - There is an Episode 17 listed, but it is greyed out. It will not play. I don't think there was an Episode 17.

    3) Lost in Space (2018) Season 1 - There are Bonus episodes, numbered as Episodes 101 to 105. Episode 105 "No Place to Hide" was listed and would fail to play. Now it is removed all together (missing).

    4) Expedition X Season 1 (2020, Discovery) - There is an Episode 8 listed, but it is greyed out and will not play.

    5) Expedition Unknown Season 9 (Travel Channel, 2021) - Episode 2 is missing all together.

    6) Hunting Atlantis Season 1 (Discovery, 2021) - Episode 3 is missing all together.

    7) MacGyver Season 5 (2020, CBS) (Owned) - There is an Episode 16 listed, but greyed out. It will not play.

    8) Creepshow Season 1 (AMC, 2020) - The season includes several bonus features numbered as 101 to 109. Episodes 102 to 109 fail to play with a message about failing to get playback info.

    9) Shipwreck Secrets Season 1 (SCI Channel, 2020). There is an Episode 6 showing. It is greyed out and does not play.

    10) Star Wars: The Last Jedi (2017) - There are 40 Extras / Bonus Features. 35 of the fail to play.

    11) Star Wars: The Force Awakens (2015) - There are 16 Extras / Bonus Features. 7 of the fail to play.


    I could go on and on.

    It appears after the Fandango / VUDU merger, that extra Episode appeared with many TV Shows; The ability to Rate TV Episodes and Movie Bonus Features disappeared; Many existing TV / Movie Bonus Features now will not Play at all; and recent TV SHows have Episodes that are flat out missing.

    As a note, I use VUDU via a Roku device, which is one of the Supported Devices noted on the VUDU web site. I also own (purchased) all but one of the above Examples. The only reason I don't own the other one is that it is priced at $30, only a few episodes into the Season and all ready 1 Episode is missing (skipped over, not included...).

    These issues need addressing, please!

    #2
    They definitely jumped the gun when they did this merger. They should have handled all these issues way before the merger. I still have 24 titles that I purchased in UHD on FandangoNow that only came over in HD on Vudu.

    625 UHD
    785 HDX
    5 SD

    Comment


      #3
      Originally posted by lujan View Post
      They definitely jumped the gun when they did this merger. They should have handled all these issues way before the merger. I still have 24 titles that I purchased in UHD on FandangoNow that only came over in HD on Vudu.

      625 UHD
      785 HDX
      5 SD
      Hi Lu. Hope all is well. Is exactly why I will not merge my accounts. I don't like Fandango, never did. Got my head bit off in the forums a few times because I was wary of Fandango taking over. I have too many movies (1308) to leave Vudu though. I've been purchasing anything that isn't MA from Apple TV instead. Especially since we can view the same movie on more than one screen at the same time. I like that. Vudu doesn't allow. Fandango taking over hasn't changed anything. In regards to "bonus content" with movies. My "Twilight" collection won't playback the bonus material. "failed to get playback information". Speaking of "Twilight" ... Fandango done a poor job of retaining UV movies when UV closed down. They robbed me of "Breaking Dawn" part one LOL Part two was still in my movie list but not part one. They wanted me to purchase it again. No merger for me. Take care friend. Stay well.

      Comment


        #4
        Originally posted by lujan View Post
        They definitely jumped the gun when they did this merger. They should have handled all these issues way before the merger. I still have 24 titles that I purchased in UHD on FandangoNow that only came over in HD on Vudu.

        625 UHD
        785 HDX
        5 SD
        And Vudu Fandango refuses to acknowledge their is an issue publicly. Social Media is on fire with angry customers yet not one peep from corporate, customer service is no help, either. This is a complete CF.

        Comment


          #5
          Originally posted by Toddwrtr View Post

          And Vudu Fandango refuses to acknowledge their is an issue publicly. Social Media is on fire with angry customers yet not one peep from corporate, customer service is no help, either. This is a complete CF.
          How long is an appropriate time to wait for these issues to be fixed before we start looking at other options?

          626 UHD
          788 HDX
          5 SD

          Comment


            #6
            Originally posted by lujan View Post

            How long is an appropriate time to wait for these issues to be fixed before we start looking at other options?

            626 UHD
            788 HDX
            5 SD
            I feel we are now way past that. The company had nearly a year to make sure all of their licensing was in place before shutting down FN and forcing us to merge our libraries, deciding to clean up the mess afterwards, which they have not done very effectively or timely.

            Comment


              #7
              These problems still exist and have yet to be addressed or responded to in the Forums, by VUDU.

              Comment


                #8
                FelipeF from Vudu has responded in the Multiple Help Tickets related to the FandangoNOW merge that are yet to be resolved thread:

                Originally posted by FelipeF View Post
                We are working on getting all of the content that Vudu does not have currently in their library so that those who acquired them on FandangoNow can receive those assets. This is a huge project to take on and we are making progress. Your cases have been documented and are on the list of titles that need to be corrected. We have not forgotten, it's just that there's so much work that needs to be done for each title we do not have on our service. Sorry that this it taking a while to remedy but we are working on this. This is our #1 priority at the moment.
                However, Vudu and FandangoNow had over a year to make sure these titles were available prior to the shutdown of FandangoNow, and many of us were assured that our libraries were safe and that this situation would not happen. It is the silence and lack of communication from Vudu that has us, the loyal customers, more upset than anything else.

                Comment

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