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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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(FIXED) No Cruella Redeem Button at VUDU

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    (FIXED) No Cruella Redeem Button at VUDU

    Cruella doesn't have a 4K Redeem button (well, any redeem button) at VUDU ...
    FelipeF - can VUDU fix this?

    #2
    This is possibly due to an issue with Cruella 4K codes redeeming as HD - Disney is aware of the issue and is advising customers NOT to redeem their codes until it is fixed.

    Comment


      #3
      Has this been addressed? The 4K is not working on MA, I would like to be able to redeem on Vudu.

      Comment


        #4
        Originally posted by jschmels View Post
        Has this been addressed? The 4K is not working on MA, I would like to be able to redeem on Vudu.
        See my post above.

        Comment


          #5
          Originally posted by Toddwrtr View Post
          This is possibly due to an issue with Cruella 4K codes redeeming as HD - Disney is aware of the issue and is advising customers NOT to redeem their codes until it is fixed.
          Oh yeah because Vudu never had a redeem for stuff that redeems HD from a 4K code. What are you talking about my guy.

          Vudu should have a redeem option and it should redeem 4K there. MA redemption is its own issue. Please lets get a Vudu redeem for this FelipeF

          Comment


            #6
            I give up trying to help you guys.

            Comment


              #7
              Same with LUCA. VUDU blames Disney. I’m sure this will get fixed since there is no 4K redeem even at MA. With LUCA, Disney will simply “work on it” until they forget and it’s never fixed. Hope this doesn’t happen with Cruella and they get this handled soon.

              Comment


                #8
                Originally posted by Sandler77 View Post
                Same with LUCA. VUDU blames Disney. I’m sure this will get fixed since there is no 4K redeem even at MA. With LUCA, Disney will simply “work on it” until they forget and it’s never fixed. Hope this doesn’t happen with Cruella and they get this handled soon.
                My last post in this thread: When I spoke with Disney Guest Services regarding my code for "Cruella," I mentioned the issue many on here were having with Luca, and the agent I spoke with was aware of that issue as well. If you redeemed your code already, the only solution is to contact Disney Guest Services and have them issue a new code. I posted the link in the Luca thread to report your issue, but you can also call them at (800) 723-4763 M-F 7:30am-4:30pm Pacific time.

                Or you could CALL Vudu Customer Service at (888) 554-VUDU to report your issue. Agents at Vudu have also said to me that the Vudu Forum is not really meant for reporting customer service issues, as it is not monitored as closely as their customer service line.

                Comment


                  #9
                  Why is every new released in 4K messed up anymore with no fix ever in sight. Ever since FN this issues have started.

                  Comment


                    #10
                    Redeem Link is now in place and working for UHD. I will mark this post as fixed.

                    Comment


                      #11
                      Thanks for fixing Vudu

                      Comment

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