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Multiple Help Tickets related to the FandangoNOW merge that are yet to be resolved

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    #16
    Originally posted by B2Net View Post
    I do appreciate the fixes that occured so far. It is another 5 weeks though on the remaining issues. Is there any progress in resolving these?
    All of my FandangoNow titles that I purchased in UHD have now been correctly upgraded to UHD on Vudu for me. I think there were 25 in the beginning.

    691 UHD
    806 HDX
    5 SD

    Comment


      #17
      Glad to hear some more things are being resolved. Hoping that eventually all the issues are resolved. Yet also hoping that eventually is sooner rather than later.

      Comment


        #18
        Time After Time is now HD.

        all other titles from that ticket and all other tickets previously mentioned as unresolved are still unresolved.

        Comment


          #19
          Been another month. Has there been any work towards fixing the issue from my tickets? I ask since I still have those issues and do not know if it is because the issues are difficult to solve or if the issues are not being worked. Please let me know.

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            #20
            It may help if you list the titles that are still an issue. I was in the same boat as you when the libraries were merged, and replying with a list of titles still requiring attention seemed to get the issues resolved faster, or at the very least helped to show a trend. In my case it was a studio-specific issue - currently all of my outstanding issues are with movies from Sony, and that has helped the person working on my issue know where he needs to put pressure on to get them resolved.

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              #21
              Originally posted by Toddwrtr View Post
              It may help if you list the titles that are still an issue. I was in the same boat as you when the libraries were merged, and replying with a list of titles still requiring attention seemed to get the issues resolved faster, or at the very least helped to show a trend. In my case it was a studio-specific issue - currently all of my outstanding issues are with movies from Sony, and that has helped the person working on my issue know where he needs to put pressure on to get them resolved.
              All listed in original post and post 13. Shows ticket # and all titles. Post 18 listed 1 title fixed yet it is only 1 of many on that help ticket.

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                #22
                I still have four movies that have yet to be corrected.

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                  #23
                  20210814-500ZK1 : Lorax 2012 which was UHD at FN finally plays UHD so that is now solved

                  Been a couple more months and 1 of these is now corrected yet the following are still issues.
                  • 20210814-PQXWCN : Property Brothers At Home Drew's Honeymoon House: Season 1, Episode 1 from FandangoNOW did not merge into VUDU
                  • 20210814-SQA059 : Lawn & Order: Season 1, Episode 1 from FandangoNOW did not merge into VUDU
                  • 20210814-CCVUEO : Best Thing I Ever Ate: Season 9, Episode 4 from FandangoNOW did not merge into VUDU
                  • 20210814-8ZAQ04 : 10 movies (all MA) that were HD at FandangoNOW only have SD encodes at VUDU
                    • Brainstorm (MA)
                    • Coma (MA)
                    • Gaslight (MA)
                    • Last Stand at Saber River (Purchased HD at FN)
                    • Man Who Knew Too Little (MA)
                    • Man Without a Face (MA)
                    • Monte Walsh (Purchased HD at FN)
                    • Supergirl (MA)
                    • Time Machine (1960) (MA)
                  • 20210814-5AHFS4 : Lorax 1972 which was HD at FandangoNOW is nowhere to be found at VUDU
                    • While I have the Lorax 1972 Deluxe Edition MA shown as purchased HDX at VUDU it only plays SD, my FandangoNOW account had a separate Lorax 1972 which was HD at FN. This does not show up in my VUDU account.
                  • 20210814-IFI80D : 2 UHD Demos from FandangoNOW did not port into VUDU
                    • Standard Everest
                    • Standard Voyage of Time
                  An update on these would be highly appreciated. Thank you.

                  Comment


                    #24
                    The entire Fandango acquisition of Vudu has been an utter disaster. How I wish it never happened! Vudu was reliable and had a great app before, now everything is an issue.

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