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Rental codes from Thanksgiving Week purchases

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    #31
    Originally posted by Kyool View Post
    FelipeF could someone from Vudu please comment on the status of this? It's been over 3 weeks since we should have received the rental codes we earned from the promo, and any escalated or new tickets are just met with complete silence.
    I agree, Vudu should have responded by now.

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      #32
      FelipeF also should have responded by now - even if only to acknowledge the requests for more information. He's been active in other forums, so I have to assume that he has marching orders to ignore us.

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        #33
        Well - they did it again - on the YEAR END credit (spend $40, get $10 credit). They didn't go out to anyone who used a GIFT CARD, even though gift cards are allowed in the promotion and specifically mentioned: "Receive a Vudu Promotional Code (“Code”) that is good for $10.00 on Vudu.com and via participating Vudu apps when you spent $40 using a credit card or gift card to rent or purchase a movie or TV show on Vudu between 12/24/2021 and 1/3/2022 PT (the “Offer Period”).

        FelipeF - does VUDU intend to honor it's promotional commitments?

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          #34
          I am in the same boat for the $10 for spending $40--they did not send this to me just like the rentals. Both promos specifically said you could use gift cards, but they seem to have skipped everyone who did! This is ridiculous and dishonest!
          https://www.watchvudu.com/yearend
          vudu credit promo.jpg
          Attached Files

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            #35
            Can we please get an update on this???? Have yet to receive the rentals or the $10. Is anyone listening here?

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              #36
              Any update on this FelipeF or Vudu? There are many of us who have not received either our Thanksgiving rental credits or the $10 Year End credit! This complete lack of response is ridiculous!

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                #37
                Originally posted by Kyool View Post
                Any update on this FelipeF or Vudu? There are many of us who have not received either our Thanksgiving rental credits or the $10 Year End credit! This complete lack of response is ridiculous!
                I had to call again recently about it because I got an email saying I didn't qualify for it but they were using a secondary account and not the primary which did qualify. He said he would need to escalate it. I told him it was already escalated under the primary account back when I first called Vudu about it and asked for a supervisor. After a few minutes he was finally able to give me an $8.00 credit on my account because I guess they can't actually give out any rental codes? It's getting pretty ridiculous that these promotions are having so many problems.

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                  #38
                  Originally posted by lujan View Post

                  I had to call again recently about it because I got an email saying I didn't qualify for it but they were using a secondary account and not the primary which did qualify. He said he would need to escalate it. I told him it was already escalated under the primary account back when I first called Vudu about it and asked for a supervisor. After a few minutes he was finally able to give me an $8.00 credit on my account because I guess they can't actually give out any rental codes? It's getting pretty ridiculous that these promotions are having so many problems.

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                  I would gladly take 5 $8 credits instead of the rentals! Going to need to call again about both this and the year end.

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                    #39
                    Originally posted by Kyool View Post

                    I would gladly take 5 $8 credits instead of the rentals! Going to need to call again about both this and the year end.
                    I was glad as well because I can use it for a purchase but the point is, Vudu should honor these promotions without it being such a headache for customers.

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                      #40
                      Originally posted by lujan View Post

                      I was glad as well because I can use it for a purchase but the point is, Vudu should honor these promotions without it being such a headache for customers.

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                      It's like that scene in A Bronx Tale where Calogero tries to collect from that kid who keeps ducking and dodging him.

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                        #41
                        I called about my ticket from 12/19/2021 and was told they'd escalate it to a higher level support team. I asked how long before I should reach out again and was told to do so by next weekend. Trying to be positive that it will be sorted out by then. Can't help but think I'll be calling again.

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                          #42
                          Can we get an update on this?

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