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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Rental codes from Thanksgiving Week purchases

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    Rental codes from Thanksgiving Week purchases

    When were we supposed to receive our rental codes for our Thanksgiving Week purchases. There was a promo for a free rental for every $20 purchased. I spent enough for multiple codes.

    I've looked in my account under credit and discounts and see nothing. And I have not received an email with any codes.

    Thank you.

    #2
    Some folks got their emails almost a week ago, but I should have qualified for the max of 5 rentals and never got any email.

    Comment


      #3
      The fine print reads "You will receive an email by 11:59pm PT on 12/11/2021 with the Code(s) sent to the email address that is associated with the Vudu account that you used for transactions during the Offer Period. You may have to pay taxes additionally. Code(s) expire on (and must be used by) 12/31/2021 at 11:59pm PT."

      I guess it's time to call Vudu?

      671 UHD
      803 HDX
      5 SD

      Comment


        #4
        FelipeF - some folks are definitely not getting their rental credits. Many of them used VUDU Gift Cards for their Thanksgiving Week purchases, which are noted as an acceptable payment method in the terms (see graphic attached):

        "each $20 that you spend using a credit card or gift card to rent or purchase ..."

        FelipeF - can you ask VUDU to look at this and delivering the rental codes to those who fulfilled the terms using either payment method? Because those rental code terms are running out on 12/31.


        IMG_2531.PNG

        Comment


          #5
          I was expecting several credits based on the terms of the promotion. I was disappointed when I didn't receive any. I hope this can be resolved.

          Comment


            #6
            Ditto. I should be getting the max of five (5) codes, but still nothing. Hopefully they arrive soon, as there are actually a few films I already had in mind for their use.

            Comment


              #7
              I’ve received my rental code on 12/06 at 12PM cst. From email@email.Vudu.com with a subject Your Rental Code Is Here.

              Comment


                #8
                I easily spent over $100 but got nothing. Are you going to send these to your loyal customers or just give us the short end of the stick again?

                Comment


                  #9
                  Originally posted by bstrassburg View Post
                  I easily spent over $100 but got nothing. Are you going to send these to your loyal customers or just give us the short end of the stick again?
                  You need to call Vudu and then they'll escalate it to whoever they send it to and maybe later you'll get you code that was promised?

                  673 UHD
                  804 HDX
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                  Comment


                    #10
                    Called on Sunday morning and was told would be escalated but still no update or codes. I hope if they do actually send them, they’ll extend the expiration date.

                    Comment


                      #11
                      I'm also missing my rental codes from the promotion as described on https://www.watchvudu.com/TG2021/
                      I spent over $100 just between Nov 25-26 using gift cards and should receive the maximum 5 rental codes.
                      FelipeF can you please help? I emailed support but haven't heard anything back. My case is 20211213-WXAMLS

                      Comment


                        #12
                        It’s been a week since I called and they escalated my case but still nothing

                        Comment


                          #13
                          FelipeF
                          ​​​​​​​Are our trouble tickets actually getting escalated and if so, will there be a resolution? Appreciate any update you can provide.

                          Comment


                            #14
                            yeah this is a bust for me too, actually the first promo I've done that didn't work automagically without problem. I have since opened 2 tickets and not heard for anyone at all, not sure if anyone is even looking at tickets over there?

                            Comment


                              #15
                              I have the same issue. I opened tickets on 12/12, and again on 12/15. I haven't received a response to either.

                              Comment

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