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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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YEAR END PROMOTION CREDIT - Not Being Sent to Gift Card Users

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    #16
    I spoke with a rep yesterday and was told nothing could be done until after the deadline (tonight at midnight). I don't expect VUDU to be much help tomorrow, but I'll try anyway...

    Comment


      #17
      I can tell you I tried using chat on Wednesday 1/12... so a day after the promotion ended. I waited an hour and got disconnected from chat. So I sent an email. I made ~$115 in purchases in that time frame, so nearly 3x the amount, and have not heard anything back as of yet. Supposedly it's 72-hours for a response, but I'm not holding my breath. That's a response by tomorrow night.

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        #18
        Originally posted by paul_galus@comcast.net View Post
        I can tell you I tried using chat on Wednesday 1/12... so a day after the promotion ended. I waited an hour and got disconnected from chat. So I sent an email. I made ~$115 in purchases in that time frame, so nearly 3x the amount, and have not heard anything back as of yet. Supposedly it's 72-hours for a response, but I'm not holding my breath. That's a response by tomorrow night.
        Vudu has never been quick to respond to emails. I've never emailed but always called (888-554-8838) in order to get a timely response. Support is not as good as before since being acquired by Fandango because now they just say they need to escalate it which is what FandangoNow always used to tell me. I wasn't even aware that Vudu had Chat support, but it must be something new since under Fandango?

        680 UHD
        805 HDX
        5 SD

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          #19
          Originally posted by lujan View Post

          Vudu has never been quick to respond to emails. I've never emailed but always called (888-554-8838) in order to get a timely response. Support is not as good as before since being acquired by Fandango because now they just say they need to escalate it which is what FandangoNow always used to tell me. I wasn't even aware that Vudu had Chat support, but it must be something new since under Fandango?

          680 UHD
          805 HDX
          5 SD
          I've always used the chat. It's that circle with the V in the lower right corner of their webpage. It takes you through the usual Q&A answers before trying to connect to a Customer Service rep.

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            #20
            Contacted VUDU through their chat and was able to get the credit. Had to wait several hours to get through to a rep though.

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              #21
              Still no email. Can we get an update please???

              Comment


                #22
                I was able to get $10 credited to my account today. I sent an email to support on Jan 8, 2022 and never hear back. I tried the chat for the first time today and after 2 hours a Hugo G. Replied and asked for my zip code. I replied but then got disconnected from him??? UGH… I finally tried the phone number and waited and finally got a person to speak to (Marco). Marco was able to help me and I finally received a $10 credit. Better late than never. Thank you Marco for your support.

                Comment


                  #23
                  Originally posted by paul_galus@comcast.net View Post
                  I can tell you I tried using chat on Wednesday 1/12... so a day after the promotion ended. I waited an hour and got disconnected from chat. So I sent an email. I made ~$115 in purchases in that time frame, so nearly 3x the amount, and have not heard anything back as of yet. Supposedly it's 72-hours for a response, but I'm not holding my breath. That's a response by tomorrow night.
                  So I ended up calling them over last weekend. Took an hour just to get into the queue. Then another 5 minutes to get the call back option. Talked to them and they received my email, but chose not to respond. They escalated my issue... supposedly... 5-6 days later and still nothing from them. I miss the days of actual customer service. They'll wait until the credit expires, then issue it to everyone...

                  Comment


                    #24
                    Originally posted by paul_galus@comcast.net View Post

                    So I ended up calling them over last weekend. Took an hour just to get into the queue. Then another 5 minutes to get the call back option. Talked to them and they received my email, but chose not to respond. They escalated my issue... supposedly... 5-6 days later and still nothing from them. I miss the days of actual customer service. They'll wait until the credit expires, then issue it to everyone...
                    Called them again and got a service rep. After an hour, I finally got a $10 credit applied to my account. Escalating issues is a sham. It takes all of 30 seconds to check someone's purchase history and anyone with basic math skills can estimate how much is spent, especially if it's nearly 3 time the amount required.

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                      #25
                      I gave up on the credit, it's not worth the hassle

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