Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Leave Vudu On or "Off"

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    Leave Vudu On or "Off"

    Is it OK to just simply leave the Vudu switched on all the time or is it recomended that you turn it "off" when not in use? I would imagine that even when you turn it "off" that it's still really on so that it can receive updates and such...

    The reason I ask is b/c I sat down tonight to resume watching Bourne Supremacy and the video was stuttering horribly. I tried pasuing and restarting, and then fast forwarding and rewinding and no matter what I did it still froze (video froze and audio kept going).

    I unplugged the box, let it wind down and then plugged it back in and everything worked just fine.

    Any ideas on what caused this?

    Re: Leave Vudu On or "Off"

    The power button on the Vudu does nothing more than turn the video on and off.

    In terms of the Bourne movies, this is good to know (not good that it happened). Can you give us more details:

    1.) Box ID:
    2.) Time of problem as exact as possible:
    3.) How long was the movie paused (you said you resumed it):

    The more info the better.



      Re: Leave Vudu On or "Off"

      Box ID - 0x2a2c
      Time of incident - approximately 9:30pm Eastern time

      More info:
      The movie wasn't necessarily paused. I had been watching it a few days ago and stopped. So tonight I sat down to resume (by simply selecting the movie and then selecting "watch it now") and it attempted to start off where I left it. It played for about 10 seconds and then completely froze.

      I tried rewinding to see if that would "un-freeze" it. It did rewind but when it tried to resume playing the video would freeze and the audio would continue.

      I tried backing out of the movie and going to the home screen and then restarting the movie but I had the same results (video freezing but audio not).

      Then I tried the other Bourne movie (both of these are the HD ones by the way) to see if that one would play and it had the exact same issues as the first one.

      So I unplugged the box, waited about 30 seconds and then plugged it back in, waited for it to boot-up, and then tried the movie again. Problem solved.


        Re: Leave Vudu On or "Off"

        Thanks. I have sent an e-mail to the customer service folks and requested the investigate this.


          Re: Leave Vudu On or "Off"

          I am already looking at this. Somehow the box can get into a state where the decoder "freezes" HD content. Once it is in that state you need to power cycle the box to get it back to work.

          So far I have no good way of duplicating the issue. Will keep you posted.



            Re: Leave Vudu On or "Off"

            Thanks for the response. At least the issue is known and I'm sure it's being addressed.


              Re: Leave Vudu On or "Off"

              I've had the same stuttering issues with the Bourne movies, but haven't tried any of the steps above. I'll report back tonight when I've tried a power down and reboot.


                Re: Leave Vudu On or "Off"

                Same thing happened to me when I went to watch and the same steps solved the problem. Presto!