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Rocky: The Ultimate Knockout Collection in 4k is Not redeeming

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    Rocky: The Ultimate Knockout Collection in 4k is Not redeeming

    So the six movie 4k set of all the Rocky movies FINALLY in 4K (Rocky: The Ultimate Knockout Collection) was released this week on Tuesday (7/16). My copy just arrives and the code is unredeemable!

    For one thing, Fandango at Home is still not offering the 4K versions of Rocky V and Rocky Balboa. They are still only in HDX on the site. But when you go to the WB redemption site and type in the code, it redirects you to Fandango at Home where you get a "Promotion not found" error

    I opened a ticket, but wanted to make people aware.


    #2
    Fandango at home Customer Service just wrote back to me regarding the ticket I opened. I already sent them a photo of the box, and of the code redemption slip. They’re now telling me they need a “promotional sticker”. I have no idea what that even means. I don’t have any kind of sticker.

    Comment


      #3
      We are still waiting on the studio responsible for the Rocky films to provide us the necessary assets that will allow the redemption process to work as intended for these films. We do not have an estimated time on when this will all be completed. I suggest you try redeeming your code in about a week to see if the issue has then been resolved. Sorry for the inconvenience this has caused.

      Comment


        #4
        Originally posted by Capt-Cupcake View Post
        Fandango at home Customer Service just wrote back to me regarding the ticket I opened. I already sent them a photo of the box, and of the code redemption slip. They’re now telling me they need a “promotional sticker”. I have no idea what that even means. I don’t have any kind of sticker.
        I would log a ticket with Warner Bros (the studio distributing this set for MGM) also.

        I am rather surprised these redemptions haven’t moved to Amazon Prime Video, since they now own MGM.

        Comment


          #5
          Don't know when it was added, but Rocky Balboa is 4k now. So at least there's some progress. V is still HDX.

          Comment


            #6
            Rocky V now in 4k. Now all they need to do is add the bundle and set up for code redeems.

            Comment


              #7
              They are both available and still not redeeming.

              Comment


                #8
                Originally posted by FelipeF View Post
                We are still waiting on the studio responsible for the Rocky films to provide us the necessary assets that will allow the redemption process to work as intended for these films. We do not have an estimated time on when this will all be completed. I suggest you try redeeming your code in about a week to see if the issue has then been resolved. Sorry for the inconvenience this has caused.
                Has this been fixed yet?

                Comment


                  #9
                  Originally posted by DETROIT View Post

                  Has this been fixed yet?
                  I my case, it should be an easy fix. I already have Rocky I through IV in 4K. All they need to do is upgrade my Rocky V and Rocky Balboa to 4K and I'll be happy. Should be a five minute fix.

                  Comment


                    #10
                    Well, they added Rocky Balboa Dir Cut in 4k. Now all that's left is the bundle and set up code redeems.

                    Comment


                      #11
                      Codes are still not redeeming even though 4K was added for each title. The bundle is still missing though.

                      Comment


                        #12
                        Rocky Balboa 4k individual codes are redeeming. Rocky V and the bundle still not. We are slowly getting there.

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