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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu Down?

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    #46
    Re: Vudu Down?

    Originally posted by tbdave View Post
    Unbelievable! The service goes down. Then they hand out compensation to a handful of lucky people.

    You should have just credited everyone's account. Or at least made the code available for 24 hours. Limiting it to the first 1,000 responders is an insult to all your other customers that had problems.

    "Your movie didn't work and you missed out on a $6 credit. Merry Christmas from Vudu!"

    TOTALLY AGREE!

    So basically, if you work at a day job, aren't on FB all day and discover that you are being kept from watching content that you ALREADY OWN during prime time viewing hours as opposed to during the day, then you are out of luck?

    Sorry, Vudu, you have to do better than this for your customers. For most of us (i.e. the people who don't just use you to watch free stuff with ads), we have ALREADY paid for our content. We have made a decision to purchase from you and not through physical media or another distributor (like Amazon).

    So this code to 1000 random people, while a nice gesture, is not enough.

    Comment


      #47
      Re: Vudu Down?

      Despite being the thread starter that broke this here, I missed out on the credit giveaway since it was issued during the overnight hours (a guy's gotta sleep sometime!).

      While I don't think this was thought through very well, I'll get over it. I am pleased that the service is back up.

      Comment


        #48
        Re: Vudu Down?

        Seriously? I know most of you know this but most of your content is available to watch elsewhere Flixster,Fandango, and Cinema now. Also disney movies anywhere. They had a system failure and you all want compensation? Most cable companies only give credit when service is gone 24 hours. And remember you pay for that service whether you use it or not. This is owned content with multiple places to watch the vast majority of the content. Thank you for getting the service going so quickly.

        Comment


          #49
          Re: Vudu Down?

          Yes it would have been nice for all VUDU users to get some free credit but not surprising. I see where people who never purchase anything from VUDU get credits in their emails yet those of us who do spend money monthly never seem to get that break. A crumb for us would be nice once in a while.

          Comment


            #50
            Re: Vudu Down?

            Posting the credit to Facebook was/is seriously messed up. Got to wonder how many got the credit and didn't even try Vudu last night, but happened to be watching FB. Me, on the other hand, put my whole family in front of the TV to watch a movie (that I owned and paid Vudu $15 for a couple of days ago) only to be told "sorry", no movie and no credit for you.

            Hey, it was at least a nice gesture but it did seriously make me think. We ended up dragging out a disc of another movie we own and watching that instead. And, we discussed it and I am not going to buy another digital movie again without owning the physical disc. Wal-mart will still get my money, but only for a disc with a digital copy. Outages affect every provider at some time or another, so I am not upset at Vudu other than the poor way they distributed the credit. However, just goes to show you discs aren't dead just yet- at least for new movies; maybe for something we have seen multiple times.

            Comment


              #51
              Re: Vudu Down?

              Originally posted by danglin709 View Post
              Seriously? I know most of you know this but most of your content is available to watch elsewhere Flixster,Fandango, and Cinema now. Also disney movies anywhere. They had a system failure and you all want compensation? Most cable companies only give credit when service is gone 24 hours. And remember you pay for that service whether you use it or not. This is owned content with multiple places to watch the vast majority of the content. Thank you for getting the service going so quickly.
              I doubt Vudu would endorse this idea. Vudu is down so please use their competition instead. LOL. I wasn't expecting any compensation but giving away 1000 credits solely to Facebook users who happened to be online at the right time is pathetic. At minimum, everyone who complained at their own forum should've gotten it.

              Comment


                #52
                Re: Vudu Down?

                Originally posted by larrs View Post
                However, just goes to show you discs aren't dead just yet- at least for new movies; maybe for something we have seen multiple times.
                Funny you should mention discs aren't dead. I found out VUDU was down last evening/night because I was converting some of my blus using D2D. Got the error message so I thought oh well I'll just toss the disc in instead. Found my Superman the Movie blu-ray (Warner Brothers) wouldn't play in three different players I own. Disc looks perfect, I have only played it one time when it first came out, and it appears it must be suffering the dreaded disc rot. Thankfully it was only Superman the Movie and not something I really care about. Though it is still upsetting I paid money and now worry about the rest of my collection.

                Comment


                  #53
                  Re: Vudu Down?

                  I could not watch anything last night, up to 1am when I decided to go to bed. Then they issue a free credit to anyone still up, but only for a short time? WOW. I don't think that is fair at all, and this is why I have lessened my purchases here on Vudu. If they can't treat their customers fairly, why give them money? If the title is UV somewhere else, you best bet they are the ones getting my monies.

                  Comment


                    #54
                    Re: Vudu Down?

                    Stuff happens...Every on line/wifi service I have at one time or another has gone down. It happens. If Vudu was down for days on end I could see people complaining, but come on it was down for only hours. And as far as those other services that have my uv movies on them...They leave a lot to be desired imho. As far as a credit for the inconvenience...Seriously!

                    Comment


                      #55
                      Re: Vudu Down?

                      Originally posted by redtater View Post
                      Stuff happens...Every on line/wifi service I have at one time or another has gone down. It happens. If Vudu was down for days on end I could see people complaining, but come on it was down for only hours. And as far as those other services that have my uv movies on them...They leave a lot to be desired imho. As far as a credit for the inconvenience...Seriously!
                      I agree somewhat, I don't and won't watch movies on other services except Vudu. But for Vudu to hand out free credits to and only do it to a handful of people on Facebook, mostly who probably don't even use Vudu, then offer serious customers nothing? I think it's a bit unfair. They should at least had the free code active for 24, at least.

                      Comment


                        #56
                        Re: Vudu Down?

                        Originally posted by Wasteland View Post
                        I agree somewhat, I don't and won't watch movies on other services except Vudu. But for Vudu to hand out free credits to and only do it to a handful of people on Facebook, mostly who probably don't even use Vudu, then offer serious customers nothing? I think it's a bit unfair. They should at least had the free code active for 24, at least.
                        How about those of us that called Vudu and got the message that they were too busy with other customers and to leave a message which I did? I wonder if they will even bother responding to my message?

                        35 UHD
                        770 HDX
                        2 SD

                        Comment


                          #57
                          Re: Vudu Down?

                          Originally posted by lujan View Post
                          How about those of us that called Vudu and got the message that they were too busy with other customers and to leave a message which I did? I wonder if they will even bother responding to my message?

                          35 UHD
                          770 HDX
                          2 SD
                          If they did, you would have got a call back... so I'm guessing, no?

                          Comment


                            #58
                            Re: Vudu Down?

                            we cant log in on ipads today great........................... kid are very mad!!!!!!!!!!!!!!!!!!!!!!

                            Comment


                              #59
                              Re: Vudu Down?

                              I can not login at all. Getting "Login Failed" on main account. Strangely I can login just fine under my wife's account.
                              What is going on here vudu....can we please get an update?

                              Comment


                                #60
                                VUDU Down on at least 3 devices:

                                Samsung Blu-ray error

                                CFT=3 CLE=4 CSE=3004

                                LG HDTV error:

                                3:3004

                                Panasonic HDVT error:
                                3:3004

                                Comment

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