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Disc + Digital

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    Disc + Digital

    Is there any way I can get a refund on the title for Florence Foster Jenkins? I bought the Disc + Digital and the order never shipped and the status says canceled on the history page. Kind of BS because I was trying to buy the disc for my mom and keep the UV copy to myself since she'll forget to give it to me most likely.

    Happened to anyone before? Canceled the Disc order and no refund or reply from support.

    #2
    Re: Disc + Digital

    Happened to me just last month. I bought Mrs Peregrine's School for Exceptional Children (new Tim Burton movie). I redeemed the redemption slip at Foxredeem and selected Vudu as the redemption site and my movie was placed on Preorder. I then received an email from Vudu saying my credit card on file would be charged when processed. So I wrote back asking why my card would be charged when I redeemed with a validation slip that came with the movie. So Vudu responded to my email in all its infinite wisdom by canceling my preorder all together without asking my permission which in turn cancelled my valid code. Vudu refused to take responsibility for doing anything wrong and stated they would only look into it if I sent them my receipt for the movie which I had tossed out (really who keeps a receipt for a simple Bluray purchase what am I going to do claim it on taxes). I did send them a copy of my validation slip and a screenshot from Foxredeem with that code showing that Vudu redeemed the code on December 6th but guess that wasn't proof enough for them. Anyway Vudu after many many emails still refuses to admit they did anything wrong by cancelling my preorder making my code invalid and I had to buy the movie again to get another code to redeem so my linked family members can enjoy the movie.

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      #3
      Re: Disc + Digital

      I ordered a disc "through" VUDU and they cancelled the disc order and I still have the UV copy but no word on what they are doing about my cancelled disc order. Lame since it's $5 more for the disc I believe.

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