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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu Refuses to Honor Redeemed Code

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    Vudu Refuses to Honor Redeemed Code

    So on Saturday afternoon, my wife and I bought three Sony bluray movies at Best Buy, and all of them contained UV codes. The movies were Looper, Total Recall (the 2012 version,) and Ghostbusters (containing Ghostbusters 1 and 2.)

    I go home, log in to my Vudu account, and enter the digital codes as I normally have done over 100 times for digital movie purchases. All three codes are accepted by Vudu, and I don't think anything more of it . . . until about two hours later. Total Recall and the Ghostbusters films show up on Vudu just fine, but Looper does not.

    I went back on Vudo on my computer and tried to re-enter the code, but was promptly told the code was no longer valid. So it definitely took the code.

    I sent an email to Sony Pictures Home Entertainment about the problem, and provided them with the code. They replied pretty quickly that their records showed the movie was redeemed on Vudu on Saturday, which is correct. They provided me a phone number for Vudu customer service, and I called the number.

    I explained the issue to the person on the phone, who confirmed that Vudu's records also show that the Looper UV code was redeemed. But he is at a loss for why the movie doesn't show up in my Vudu movie catalog, or any other UV provider. After pondering it a bit, he tells me that I "must have accidentally registered Looper on another account." I told him that was extremely unlikely, if not impossible, because I have no other account and I also registered two other movies within minutes of redeeming Looper the other two films appear correctly on my account.

    He's adamant, and keeps telling me I must have made a mistake. So at that point, I asked politely to speak to a supervisor. A young woman gets on and she also tells me that I "must have" registered the movie to another account. So I asked her to track the UV code to see what account the movie registered under. She says she can't, because the code "can't be tracked" in that way. I tell her that I find it rather unbelievable that a 16-character unique identifier code can't be located in their system.

    So Vudu's (Walmart's) official response is:

    1. The code was redeemed, but the company doesn't know to what account, if any;
    2. The company says it can't track the code in any way to determine what happened to it or which mysterious account it was supposedly credited to;
    3. The representative kept telling me to call Sony and "ask for another code," which I find disingenuous, since Sony did nothing wrong and Vudu has already accepted the code supplied by Sony;
    4. The representative told me that since I bought the movie at a "third party" (Best Buy and not Walmart), there was nothing they could do to help me;

    I was told all this after explaining that I have been a loyal Walmart customer for over 20 years and have been using the Vudu service for several years.

    Bottom line: Vudu (Walmart) accepted the code, and they are the ones who maintain the records of what codes are used and when, not me. To tell a good-faith customer that it is basically on me to prove that I didn't make a mistake . . . well, that's just not fair. I'm sure they have a way to track that code and find out what happened to it, but they refuse to do it. That is just wrong. I also think it is very slimy of Walmart representatives to tell me that since I bought the movie at Best Buy there is nothing they can do. Codes are codes, they are supposed to honor them when they are redeemed.

    Re: Vudu Refuses to Honor Redeemed Code

    Please check your email for my response.


      Re: Vudu Refuses to Honor Redeemed Code

      Originally posted by FelipeF View Post
      Please check your email for my response.
      Wow. Thank you, Felipe. I was not expecting such a fast response and quick solution to my problem. You've restored my faith in Vudu customer service. I have to say, though, that I wish the Vudu representatives I spoke with the other day were as conscientious and as fair as you are. If it's at all possible, you or another member of your team should listen to the recording of the conversation. In particular, I found the supervisor (I emailed you her name) was particularly obtuse, inflexible, and frankly illogical about the whole situation. It's needless to make things that difficult for a customer who is obviously telling the truth.

      But as I said, I am most appreciative of you, Felipe. Thank you again.


        this exact same thing happened to me, please help