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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Disk arrived trashed-Walmart says its not their issue-now have to deal with return

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    Disk arrived trashed-Walmart says its not their issue-now have to deal with return

    Ordered Great Wall via VUDU's digital+disk. Arrived in very thin looks like recycled cardboard kind of thing. Disk and case trashed.

    Walmart on-line in store says too bad so sad not exactly Walmart and I have to deal with VUDU even thought it IS WALMART!

    Email out to VUDU support and waiting to hear back.

    This package is not going to protect the disks inside. How VUDU/WALMART ship disks needs some rethinking......

    #2
    Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

    That packaging should have been more than sufficient honestly. I've had hundreds of movies come in those over the years with rarely an issue. The real problem is the treatment of the package while in the hands of the carrier. While Vudu's fulfillment center could have used a standard corrugated cardboard box and wrapped the DVD in bubble wrap, it's not really going to protect it much on the off chance it gets run over a few times by the UPS truck.

    Comment


      #3
      Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

      Thin what looked to be recycled cardboard thing. Not sufficient. Amazon uses those padded mailing "bags".

      I tried to attach pictures but something is blocking me from doing so.

      The shipping "package" offered no protection.

      I've not heard back from VUDU either.

      When ordering off VUDU it is still Walmart, as one would expect. Walmart locally should also be able to handled the issue and exchange it. They won't because the receipt/invoice is not in their "system". The two VUDU and WALMART systems are not connected in that way.

      I was able to grab a pix when I emailed VUDU with the issue so they can at least see for themselves how it arrived and why. Hoping to hear back from them today.

      Comment


        #4
        Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

        Got the disk exchanged but took some doing. Ended up at local Walmart but only after Walmart stepped up. VUDU punted. Dealt with Walmart.com support who pulled the VUDU order number, sent me a WALMART order number and then I could swap the disk at Walmart. Actually I coulda returned it and kept the UV code in play.

        Did not. But coulda.

        The dots are not connecting between Walmart and VUDU.

        Comment


          #5
          Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

          Originally posted by jsmiddleton4 View Post
          Got the disk exchanged but took some doing. Ended up at local Walmart but only after Walmart stepped up. VUDU punted. Dealt with Walmart.com support who pulled the VUDU order number, sent me a WALMART order number and then I could swap the disk at Walmart. Actually I coulda returned it and kept the UV code in play.

          Did not. But coulda.

          The dots are not connecting between Walmart and VUDU.
          When does Walmart give cash refunds for opened discs? Pretty sure they are only suppose to give exchanges if opened.

          Comment


            #6
            Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

            They gave me cash money....$21.80.

            In store price was 30 cents less too.

            Maybe as it was damaged?

            Comment


              #7
              Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

              Originally posted by jsmiddleton4 View Post
              They gave me cash money....$21.80.

              In store price was 30 cents less too.

              Maybe as it was damaged?
              Glad you finally got it worked out but I won't deal with Walmart anymore. They make it too hard to cancel an order after placing it so I just stopped ordering movies or anything else from them. I only order from the sites that are easy to cancel if you change your mind. Too bad they own Vudu because I think Vudu is great and it's night and day difference between the two.

              53 UHD
              786 HDX
              2 SD

              Comment


                #8
                Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

                I'm still waiting for an order to cancel on Walmart even after being escalated to their higher tech support.

                Comment


                  #9
                  Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

                  Originally posted by jsmiddleton4 View Post
                  They gave me cash money....$21.80.

                  In store price was 30 cents less too.

                  Maybe as it was damaged?
                  Ah, nice.

                  Comment


                    #10
                    Re: Disk arrived trashed-Walmart says its not their issue-now have to deal with retur

                    Originally posted by jsmiddleton4 View Post
                    I'm still waiting for an order to cancel on Walmart even after being escalated to their higher tech support.
                    It won't cancel for a long time and I even spoke with supervisors who assured me it would cancel.

                    53 UHD
                    786 HDX
                    2 SD

                    Comment

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