Re: Disney movies downgraded to SD
Disney has told us that a fix is scheduled to be released some time today.
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Disney movies downgraded to SD
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Re: Disney movies downgraded to SD
Originally posted by Wasteland View PostRead the previous message. Vudu will not give you HDX upgrades because you never bought the HDX from them, but via DMA using their codes. DMA is what is screwed up. After denying the issue was on their end, Disney agents now claim they are working on a fix, which tells me that is an admission of fault.
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Re: Disney movies downgraded to SD
Originally posted by kgreen29 View PostIf read the terms of account connection on Disney, it states accounts disconnected will leave all the content at the provider but your dma cannot be reconnected to a different account for a year. So basically content that went into vudu, should stay how they went in unless upgraded to higher quality not other way.
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Re: Disney movies downgraded to SD
Here is my issue with Vudu on this. They are breaking protocol with how DMA wants it to work. If read the terms of account connection on Disney, it states accounts disconnected will leave all the content at the provider but your dma cannot be reconnected to a different account for a year. So basically content that went into vudu, should stay how they went in unless upgraded to higher quality not other way. The fact that movies dissapear or change based on dma means they are treating it like the uv connection which based on my reading of the above terms, means it shouldnt be that way. Thats why other providers didnt get downgraded. I havent tried it but im guessing disconnecting dma will cause all your dma titles to dissapear.
Regardless of this the issue is on Disney side but woukdnt have effected vudu if they didnt treat it like uv
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Re: Disney movies downgraded to SD
Originally posted by RBBrittain View PostI believe the bulk of the issue involves movies that were redeemed in iTunes from a BD or DVD with an SD-only Digital Copy disc (i.e., originally released before mid-2013) where DMA does *not* have an additional redemption on file, most commonly a Disney Movie Rewards points redemption for the same BD or DVD.
I currently have only three movies affected -- Captain America: The First Avenger, Iron Man 2, and Thor. All of these are MCU movies originally released by Paramount; they came with Paramount DC discs and no DMR points, and they all still show in my iTunes as Paramount releases. (The original Iron Man was also initially released by Paramount, but iTunes now shows its studio as Marvel; perhaps that has something to do with why it's not affected.)
My other DMA movies that came from DC discs -- several of which are mentioned in this and/or the other thread -- also have DMR redemptions in my DMA account history; that's probably why they didn't downgrade. If you have downgraded titles *other* than CA:TFA, IM2 or Thor, you probably don't have a DMA redemption for it in your DMA account history; either you didn't redeem it for DMR points, or else those points expired before you joined DMA.
Those of you claiming downgraded titles without an iTunes account, please doublecheck where you actually got the movie from. If it's CA:TFA, IM2 or Thor, the *only* ways to get those in DMA are generally either iTunes redemptions from Paramount DC discs or purchases from a DMA provider. (The same is true of original IM, but so far there's no reports of it being downgraded.) Generally, if you purchased a DMA movie (Disney, Pixar, Marvel or Star Wars) in SD from a DMA provider it should be SD everywhere.
53 UHD
787 HDX
2 SD
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Re: Disney movies downgraded to SD
I believe the bulk of the issue involves movies that were redeemed in iTunes from a BD or DVD with an SD-only Digital Copy disc (i.e., originally released before mid-2013) where DMA does *not* have an additional redemption on file, most commonly a Disney Movie Rewards points redemption for the same BD or DVD.
I currently have only three movies affected -- Captain America: The First Avenger, Iron Man 2, and Thor. All of these are MCU movies originally released by Paramount; they came with Paramount DC discs and no DMR points, and they all still show in my iTunes as Paramount releases. (The original Iron Man was also initially released by Paramount, but iTunes now shows its studio as Marvel; perhaps that has something to do with why it's not affected.)
My other DMA movies that came from DC discs -- several of which are mentioned in this and/or the other thread -- also have DMR redemptions in my DMA account history; that's probably why they didn't downgrade. If you have downgraded titles *other* than CA:TFA, IM2 or Thor, you probably don't have a DMA redemption for it in your DMA account history; either you didn't redeem it for DMR points, or else those points expired before you joined DMA.
Those of you claiming downgraded titles without an iTunes account, please doublecheck where you actually got the movie from. If it's CA:TFA, IM2 or Thor, the *only* ways to get those in DMA are generally either iTunes redemptions from Paramount DC discs or purchases from a DMA provider. (The same is true of original IM, but so far there's no reports of it being downgraded.) Generally, if you purchased a DMA movie (Disney, Pixar, Marvel or Star Wars) in SD from a DMA provider it should be SD everywhere.
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Re: Disney movies downgraded to SD
Originally posted by Capt-Cupcake View PostIt's very upsetting that everyone is aware of this issue but it's not fixed yet. How hard would it be for Vudu to simply go in and re-upgrade the films? It doesn't matter it Itunes is to blame or not. Ultimately it's a Vudu issue because it's my experience on Vudu that is affected. THe movies are still in HD on Itunes. That means my Itunes experience is unaffected.
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Re: Disney movies downgraded to SD
It's very upsetting that everyone is aware of this issue but it's not fixed yet. How hard would it be for Vudu to simply go in and re-upgrade the films? It doesn't matter it Itunes is to blame or not. Ultimately it's a Vudu issue because it's my experience on Vudu that is affected. THe movies are still in HD on Itunes. That means my Itunes experience is unaffected.
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Re: Disney movies downgraded to SD
Originally posted by MattBryans View PostStrange how Disney says it's an iTunes thing but they show as HD in iTunes but SD in DMA and Vudu.
That is why all the movies are still HD at iTunes and why quite a few of us have both versions of Beauty and the Beast at iTunes after vudu removed one of them last November.
If vudu treated DMA titles the same way as iTunes, you wouldn't even know there was an issue since all your movies would still be there in HDX.
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Re: Disney movies downgraded to SD
Of my the 100 DMA titles I have (had) the following five are now in SD and show a new purchase date:
A Bugs Life
Race To Witch Mountain
The Nightmare Before Christmas
Thor
Toy Story 3
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Re: Disney movies downgraded to SD
I had three to be downgraded to SD over the weekend.
Chronicles of Narnia: Prince Caspian
Peter Pan - Return to Neverland
Oz the Great and Powerful
They still show as HD on Itunes but SD on Vudu and DMA. They have always been HD since the day I redeemed them on DMA. I hope Disney gets this fixed ASAP.
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PLEASE REPLY: Disney movies downgraded to SD
The following 23 movies (see list below) have been downgraded from HDX to SD. They've been in my Vudu library as HDX since the day they were purchased and/or redeemed. Please restore them to HDX as soon as possible. Thank you in advance for your help.
A Bug's Life
Cars 2
A Christmas Carol
The Chronicles of Narnia: Prince Caspian
Finding Nemo
Iron Man 2
The Lion King
The Little Mermaid
The Many Adventures of Winnie the Pooh
Mars Needs Moms
Mary Poppins
The Nightmare Before Christmas
Pirates of the Caribbean: At World's End
Pirates of the Caribbean: Dead Man's Chest
Pirates of the Caribbean: On Stranger Tides
Pirates of the Caribbean: The Curse of the Black Pearl
The Princess and the Frog
Race to Witch Mountain
The Sorcerer's Apprentice
Thor
Toy Story
Toy Story 2
Tron: Legacy
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Re: Disney movies downgraded to SD
Brave, Captain America, G-Force, Iron Man 2, Lion King, Old Dogs, Prince of Persia, Princess and the Frog, Race to Witch Mountain, Sorcerer's Stone, Thor and Tron: Legacy all were downgraded for me.
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Re: Disney movies downgraded to SD
Mine still show as HD in iTunes too, but SD in DMA, Vudu and Amazon. I haven't checked GP. Clearly this is a DMA issue and they need to take action, STAT.
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Re: Disney movies downgraded to SD
BTW I checked my three movies that were downgraded to SD and went to my Disney Movies Anywhere app and even there they are just SD all my others are still showing as HD (thankfully). On iTunes the three are still showing as HD. Strange how Disney says it's an iTunes thing but they show as HD in iTunes but SD in DMA and Vudu. Here's hoping Disney fixes this soon.
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