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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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REPEATED UV Redemption Problems

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    #1

    REPEATED UV Redemption Problems

    This is the second movie THIS WEEK to not redeem on Vudu. Both were from different studios as well.

    Background.
    I pre-order the Disc + Digital usually every week. This allows me to get early watch of the movie in HD. When the Blu-Ray comes out I just sell it. At the same time I also pre-order UHD blu-ray since unfortunally UHD isn't available for D+D offers. So when the UHD disc comes in I redeem the same title a second time but in UHD digital, compared to the prior HD(HDX).

    Each and every time I do this there is an error on Vudu that states "Error: Movie already purchased". No duhh it was purchased in HDX but now I'm purchasing UHD.

    Each time this happens it end up in "My Account" under "Saved Promos" but trying to "Retrieve" just gives the same error.

    I buy multiple D+D pretty much each week and same goes for UHD discs.
    Tags: None
    #2
    Re: REPEATED UV Redemption Problems

    Same thing happened to me when I tried to redeem the UHD version of Snitch. Now I don't know if the code is still usable again or not. I'm waiting to see if Vudu gets the UHD digital copy and then I'll try again. If it says the code has already been used I guess I'll need to contact Lionsgate? What's weird is that Ex-Machina UHD worked just fine (also Lionsgate).

    53 UHD
    787 HDX
    2 SD

    Comment

      #3
      Re: REPEATED UV Redemption Problems

      Originally posted by lujan View Post
      Same thing happened to me when I tried to redeem the UHD version of Snitch. Now I don't know if the code is still usable again or not. I'm waiting to see if Vudu gets the UHD digital copy and then I'll try again. If it says the code has already been used I guess I'll need to contact Lionsgate? What's weird is that Ex-Machina UHD worked just fine (also Lionsgate).
      The ones I have problems with weren't valid at the studios stating "code already used". I tried contacting Vudu but the cases have to be escalated to 2nd level content department. Which usually takes days and often multiple emails.

      Comment

        #4
        Re: REPEATED UV Redemption Problems

        Originally posted by jeremymc7 View Post
        The ones I have problems with weren't valid at the studios stating "code already used". I tried contacting Vudu but the cases have to be escalated to 2nd level content department. Which usually takes days and often multiple emails.
        Yes, mine says not valid with the studios as well but I don't think Vudu will be able to do anything about it? The studio will need to give us another code to redeem once it becomes available in UHD at Vudu. Clear as mud, huh?

        53 UHD
        787 HDX
        2 SD

        Comment

          #5
          Re: REPEATED UV Redemption Problems

          Originally posted by lujan View Post
          Same thing happened to me when I tried to redeem the UHD version of Snitch. Now I don't know if the code is still usable again or not. I'm waiting to see if Vudu gets the UHD digital copy and then I'll try again. If it says the code has already been used I guess I'll need to contact Lionsgate? What's weird is that Ex-Machina UHD worked just fine (also Lionsgate).

          53 UHD
          787 HDX
          2 SD
          Not all movies on VUDU are available in UHD. Some aren't even available in HD yet. I searched for Snitch, and if it's the one with Dwayne Johnson (the Rock), it is only showing as available in HD. So, even though you bought the 4k disc, there isn't a UHD encode showing for VUDU.

          Comment

            #6
            Re: REPEATED UV Redemption Problems

            To be specific every time I have bought an HDX from Vudu and then Buy try and redeem a UHD code from a UHD combo Vudu errors out and won't redeem the UHD code as it says I already own the movie, even though in a different format (i.e. HDX). Additionally when not adding the UHD version and eroding out is also invalidated the UHD as if it has redeemed it. Then I either have to deal with Vudu CSR which days days at best and requires escalation to content department or deal with the studio which is faster but iften requires multiple emails as well and now a days the studios are getting VERY particular with how and when they provide a replacement code or directly add to my UV acct themselves.

            It's like pulling teeth when you buy many movies each week and adding a UHD or two each eeek as well.

            Over 2000 movies didn't get there without spending a good chunk of money. It should be so difficult to spend t.

            Comment

              #7
              Re: REPEATED UV Redemption Problems

              Originally posted by jeremymc7 View Post
              To be specific every time I have bought an HDX from Vudu and then Buy try and redeem a UHD code from a UHD combo Vudu errors out and won't redeem the UHD code as it says I already own the movie, even though in a different format (i.e. HDX). Additionally when not adding the UHD version and eroding out is also invalidated the UHD as if it has redeemed it. Then I either have to deal with Vudu CSR which days days at best and requires escalation to content department or deal with the studio which is faster but iften requires multiple emails as well and now a days the studios are getting VERY particular with how and when they provide a replacement code or directly add to my UV acct themselves.

              It's like pulling teeth when you buy many movies each week and adding a UHD or two each eeek as well.

              Over 2000 movies didn't get there without spending a good chunk of money. It should be so difficult to spend t.
              True, it has become so that I have several codes that I haven't redeemed at all because of this. I did try Snitch and thought it would work because I had just tried Ex Machina a few minutes earlier and it worked fine. I got Ex Machina in UHD at the UV site. I then got the error when trying Snitch on Vudu and code won't work anywhere else anymore. I spoke with Lionsgate and they just kept telling me that the codes are only for the HD versions. I kept telling them that their titles aren't consistent as to how they redeem (HD or UHD). They again just said to wait until Vudu has the UHD copy and then contact them at that time. It's getting pretty frustrating and much more trouble than it was when we had the SD/HD issues years ago.

              53 UHD
              787 HDX
              2 SD

              Comment

                #8
                Re: REPEATED UV Redemption Problems

                Sad to say but not all UHD movies can be redeemed at Vudu. If Vudu does not have the rights to a title in UHD you can't get it no matter how hard you try. What's frustrating is some titles are redeemable and some are not. Doesn't matter if it's from the same studio. I tried to redeem the UHD copy of The Martian with Matt Damon but after a year now it still has not shown up but Batman vs Superman UHD worked just fine. It would be nice if everything were consistent but sadly it is not. Heck we are on to UHD but there are tons of titles either still in SD or just in stereo audio (Seriously Tombstone is still in stereo).

                Comment

                  #9
                  Re: REPEATED UV Redemption Problems

                  I moderate a UV code Community on Google+. I created this FAQ to help answer the most basic questions. There is a section a page or two down that specifies where & how you have to redeem UV codes to get UHD. I don't know if this will help with some of your specific issues, but it might provide some insight:


                  >FAQ<

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